Reviews
Issues with my truck were taken care of, but some issues
Issues with my truck were taken care of, but some issues came back up and they got them all fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
One of the easiest buying experiences I have ever had,
One of the easiest buying experiences I have ever had, and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AMY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!
Very poor service.
Very poor service. 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very poor.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.
Fuel filters and warranty work on truck went well
Fuel filters and warranty work on truck went well everything went OK customer service was excellent
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!
**Title: Beware of Shottenkirk: My $100K Cadillac
**Title: Beware of Shottenkirk: My $100K Cadillac Nightmare** I am compelled to share my distressing experience with Shottenkirk dealership to warn potential buyers of the unacceptable treatment and chaos I have endured. In August 2024, I invested in an almost $100,000 for 2023 Cadillac Escalade, purchased specifically to drive for my chauffeur/limo business, only to be met with a series of betrayals and broken promises. Despite assurances of prompt delivery of the title and plates, it has been almost 3 agonizing months without them, leaving me unable to register the vehicle to operate my business. This has not only halted my income but placed my financial stability on the brink of collapse. Throughout my life, I have purchased many vehicles and have never encountered such unprofessionalism and disgrace. Shottenkirk's conduct has been nothing short of appalling, treating me as a mere nuisance rather than a valued customer. My numerous attempts to resolve this with the dealership have been met with total disregard for the situation, extended holds, and empty promises. I was informed that the salesperson responsible for my purchase no longer works there, and the dealership claims ignorance of the title's whereabouts. I have filed a complaint with the Texas DMV and am yet to hear back. Additionally, I requested the dealership take the car back due to the lack of a title, but they flatly refused. This has left me with no choice but to seek legal assistance to address the loss of wages, mistreatment, and the potential severe damage to both my personal and business credit history. This ordeal has been a total disaster, and I am desperate for resolution. I will continue to post updates to keep the public informed about how this situation unfolds. I urge anyone considering a purchase from this dealership to think twice and learn from my experience. Let my story serve as a grave warning about the potential pitfalls and the dire consequences of dealing with Shottenkirk. Protect yourself and your investment by seeking a more reliable and trustworthy dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Simon, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.
Thank you for your public response. Despite having my contact information, I have not received a direct outreach from the dealership. I have sent Certified Return Receipt Mail detailing my concerns, as my repeated phone calls to the dealership resulted in being given the runaround, placed on hold for extended periods, and receiving vague assurances that someone would look into the matter, all without any results. Unfortunately, I am left with no option but to consult with a legal professional to explore my rights and potential next steps, as it appears there may have been a lack of compliance with the Texas Transportation Code, Section 501.071. This code applies to dealerships as well, emphasizing the importance of delivering a properly assigned title when selling a vehicle. This situation has significantly affected my business operations and financial stability. I encourage potential buyers to conduct thorough research and consider my experience when making decisions about vehicle purchases. My ongoing situation serves as a reminder of the importance of ensuring all legal obligations are met in such transactions. I remain hopeful for a resolution and will continue to keep the public informed about any progress or lack thereof...
They got right on a problem from yesterday and had the
They got right on a problem from yesterday and had the truck back to me in about 50 minutes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Just picked up our Wrangler.
Just picked up our Wrangler. Shawn and Anthony were great to work with. I highly suggest you give them a chance to earn your business!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Granbury!
xxxx service Won’t ever do business there again The
xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steven, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.
I took my car in for a dead battery again.
I took my car in for a dead battery again. This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year and a half to two years old. The warranty on the battery says three years, but because I already replace the battery that was only one year old on my truck under warranty they won't warranty this battery. so now I had to pay $400 for a battery. Picked up the truck left the dealer. They never reset the check engine light. Brought the vehicle back right away. They reset the check engine light. Left the dealership again just to find out that they wiped out my SiriusXM from the radio. Had to take it back a third time on a Saturday to have my computers reset on the truck. Then I also got charged nine dollars for using a debit card after I already got soaked for $400 on a battery.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.
Mike provided excellent service, was proactive and
Mike provided excellent service, was proactive and resolved my issue perfectly. He Insured I had updates and was responsive to any questions I had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!