West Herr Subaru of Rochester

Great people, great service! Dealership is clean, easy to get to and convenient. Great prices! Good inventory.

Great service! People are so nice and helpful especially Nick! They keep you updated on progress also

Courteous, friendly and prompt. Zoya was great. They’ll even wash your car if you want. I always have a good experience here

I used to think that people were significantly overselling how dealerships "scam" you and charge "hundreds" more for things you can do yourself. I have now discovered we are underselling it as a society. The subpar customer service left quite a bit to be desired. I called Tuesday morning and relayed my issues over the phone. Dropped my car off for the 7:30 am appointment on Wednesday. They did not even reach the diagnosis for my car until the afternoon on Friday and never managed to communicate a tentative schedule beyond "we'll do our best to get it in today". For just an A/C diagnosis they charged $230 and $190 for a check engine light diagnosis. And no, I did not leave my car with them for any service. But regardless of the fact that I had them diagnose these issues, that cost doesn't carry over into actual repairs. Those are completely separate charges. Of the two issues I wanted addressed they managed to give me 9 totaling $4,300 of service they could do on top of the $450 I had to pay in total for the diagnoses. After leaving I drove 5 minutes down the road to the Autoparts store and bought the part to fix my A/C for $20 and had it fixed in 2 minutes right in their parking lot. They wanted to charge $50 for an engine air filter replacement ($18.99 at Autoparts and a 2 minute YouTube video) and $60 for the cabin air filter ($25 and a 2 minute YouTube video, arguably EASIER than the xxxx engine filter). I'll be having someone other than these scammers fix the minor transmission issue they wanted to charge $2,300 for and my trusted subaru-specialized mechanic back home said would be $1,700. They wanted to charge another $200 just to tell my why my rear windshield wiper doesn't spray cleaning fluid. Again - NOT FIX. Just to find the problem THEY ALREADY WOULD HAVE NEEDED TO FIND TO FIX IT IF I WANTED IT FIXED ANYWAY. Maybe they're great to buy a car off of, but whatever you do DO NOT USE THE SERVICE CENTER. They charge extortionary prices and don't care about providing an affordable service to their customers, most of us whom are loyal to the death. At the end of the day West Herr needs to stick to Chevy.

I purchased a very nice used 2022 Forester this past week. Paul in Sales and Man in finance were extremely helpful in making the buying process as easy and efficient as possible. They even had the vehicle brought to Rochester for me from the West Herr Orchard Park location at no charge. I highly recommend this dealership to others who are interested in purchasing a used or new Subaru.

My experience was amazing. The salesman was awesome and my daughter also wanted a car and he was able to help the both of us.

Maxwell in sales was very helpful and patient throughout the whole car purchase process. The whole West Herr team as well. I recommend.

The buying experience was very easy and fast. Highly recommend buying your next car here.

West herr always looks to provide quality service. Review your vehicle on what it needs and may require

My experience with Subaru was very good. Very professional and they kept going back to the drawing board with every request I had and every time I answered them with a “no”. They wanted my business and made sure I was aware of that and treated me respectfully. After the sale, it has been the same attentive attitude and genuine helpfulness. This was the second vehicle I have purchased/leased from them and when it’s time, there will be a third.