Reviews
Paul was very helpful.
Paul was very helpful. I entered the dealership thinking I wanted one car and Paul gave me all the information I needed for that car but then showed me a different model which actually was more my style but included every option that I wanted. Paul listened to what I wanted and did not presssure me to add anything more than what I wanted. He was very polite and no pressure. I would definitely purchase another car from West Herr and would ask for Paul as the saleman. Highly recommend.
Paul was very helpful.
Paul was very helpful. I entered the dealership thinking I wanted one car and Paul gave me all the information I needed for that car but then showed me a different model which actually was more my style but included every option that I wanted. Paul listened to what I wanted and did not presssure me to add anything more than what I wanted. He was very polite and no pressure. I would definitely purchase another car from West Herr and would ask for Paul as the saleman. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zoya, is a wonderful young nice woman to deal with in
Zoya, is a wonderful young nice woman to deal with in service dept here! Always pleasant and a lovely smile, known her since she came on from Brockport too... Mark N.
Zoya, is a wonderful young nice woman to deal with in
Zoya, is a wonderful young nice woman to deal with in service dept here! Always pleasant and a lovely smile, known her since she came on from Brockport too... Mark N.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service Mercy Sugar and the rest of
Excellent customer service Mercy Sugar and the rest of the sales representatives .I would prefer anyone to them to go car shopping with them.
Excellent customer service Mercy Sugar and the rest of
Excellent customer service Mercy Sugar and the rest of the sales representatives .I would prefer anyone to them to go car shopping with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great, helpful , honest company to work with.
Great, helpful , honest company to work with. I highly recommend working with DJ. Exceeded my expectations
Great, helpful , honest company to work with.
Great, helpful , honest company to work with. I highly recommend working with DJ. Exceeded my expectations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing team to work with.
Amazing team to work with. Very happy with them from the start to the finish.
Amazing team to work with.
Amazing team to work with. Very happy with them from the start to the finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I was very well taken care of.
I was very well taken care of. Thank you thank you thank you thank you
I was very well taken care of.
I was very well taken care of. Thank you thank you thank you thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Max is a great sales person.
Max is a great sales person. We met with him several times to discuss the right options and vehicle model that would be best for our needs. We appreciated the low pressure salesmanship. Our new Outback is in our garage!😁
Max is a great sales person.
Max is a great sales person. We met with him several times to discuss the right options and vehicle model that would be best for our needs. We appreciated the low pressure salesmanship. Our new Outback is in our garage!😁
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Listened well to exactly what I was looking for, didn't
Listened well to exactly what I was looking for, didn't try to change my mind, and went the extra mile to get it!
Listened well to exactly what I was looking for, didn't
Listened well to exactly what I was looking for, didn't try to change my mind, and went the extra mile to get it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
In recent months I’ve brought Carli two unusual repairs
In recent months I’ve brought Carli two unusual repairs to my 2023 Forester: rodent damage to wiring and a weird computer malfunction. She handled both impeccably. And with little damage to my pocketbook. She’s a gem.
In recent months I’ve brought Carli two unusual repairs
In recent months I’ve brought Carli two unusual repairs to my 2023 Forester: rodent damage to wiring and a weird computer malfunction. She handled both impeccably. And with little damage to my pocketbook. She’s a gem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My sales rep Kaya Briggs was great.
My sales rep Kaya Briggs was great. She was knowledgeable, thorough, and not a pushy sales person.
My sales rep Kaya Briggs was great.
My sales rep Kaya Briggs was great. She was knowledgeable, thorough, and not a pushy sales person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car