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West Herr Subaru of Rochester

(131 reviews)
Visit West Herr Subaru of Rochester
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (877) 257-3238 (877) 257-3238
Used (877) 258-2279 (877) 258-2279
Service (877) 259-7486 (877) 259-7486

Inventory

See all 303 vehicles from this dealership.

Incentives

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About our dealership

Here at West Herr Subaru of Rochester, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Subaru models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester. West Herr Subaru of Brockport is also by your side whenever you need any car service and repair work done in Brockport. .
Welcome to West Herr New York!!!

Service center

Phone number (877) 259-7486

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My experiences with the service have been great.

My experiences with the service have been great. They ensured everything was right before returning my vehicle when I had to bring it in. I was not happy about the cost of the battery being 450.00, but while my vehicle was serviced, I had a loaner for transportation due to my busy schedule, which is essential to me. Carly kept me updated about everything. When my vehicle was serviced, she made sure I was comfortable keeping their loaner vehicle until they understood what was going on with my vehicle. Overall, I recommend the service here at West Herr and would definitely refer friends and family here.

My experiences with the service have been great.

My experiences with the service have been great. They ensured everything was right before returning my vehicle when I had to bring it in. I was not happy about the cost of the battery being 450.00, but while my vehicle was serviced, I had a loaner for transportation due to my busy schedule, which is essential to me. Carly kept me updated about everything. When my vehicle was serviced, she made sure I was comfortable keeping their loaner vehicle until they understood what was going on with my vehicle. Overall, I recommend the service here at West Herr and would definitely refer friends and family here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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It was great working with the staff.

It was great working with the staff. It made buying our first Subaru a smooth process. Mac was pleasant to work with.

It was great working with the staff.

It was great working with the staff. It made buying our first Subaru a smooth process. Mac was pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They are very professional and knowledgeable and they are

They are very professional and knowledgeable and they are not pushy or arrogant.# 1 dealership in my opinion

They are very professional and knowledgeable and they are

They are very professional and knowledgeable and they are not pushy or arrogant.# 1 dealership in my opinion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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West Herr Subaru in Rochester is always listened to my

West Herr Subaru in Rochester is always listened to my concerns or complaints, taking care of me immediately and resolve my issues.

West Herr Subaru in Rochester is always listened to my

West Herr Subaru in Rochester is always listened to my concerns or complaints, taking care of me immediately and resolve my issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Professional and courteous service from start to finish.

Professional and courteous service from start to finish. Kept me up to date throughout the process.

Professional and courteous service from start to finish.

Professional and courteous service from start to finish. Kept me up to date throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Tony helped me find the best deal within my budget, I

Tony helped me find the best deal within my budget, I never felt pressured or pushed to spend more money than I was able to. Very comfortable and welcoming experience.

Tony helped me find the best deal within my budget, I

Tony helped me find the best deal within my budget, I never felt pressured or pushed to spend more money than I was able to. Very comfortable and welcoming experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience at West Herr!

I had a great experience at West Herr! Tanya was very knowledgeable as well as the rest of the staff I worked with. I test drove to Subarus, made my decision the next morning and was driving a new car by the afternoon!

I had a great experience at West Herr!

I had a great experience at West Herr! Tanya was very knowledgeable as well as the rest of the staff I worked with. I test drove to Subarus, made my decision the next morning and was driving a new car by the afternoon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I live an hour and a half away from this dealership, but

I live an hour and a half away from this dealership, but I knew exactly the car I was looking for and they had it. We encountered a few obstacles that were complicated by the distance, but the sales and staff members were terrific and worked with me on all of it. I love my new car and feel really good about the entire experience.

I live an hour and a half away from this dealership, but

I live an hour and a half away from this dealership, but I knew exactly the car I was looking for and they had it. We encountered a few obstacles that were complicated by the distance, but the sales and staff members were terrific and worked with me on all of it. I love my new car and feel really good about the entire experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was very impressed with the knowledge of the staff.

I was very impressed with the knowledge of the staff. Julia was very friendly and caring.

I was very impressed with the knowledge of the staff.

I was very impressed with the knowledge of the staff. Julia was very friendly and caring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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West herr is hands down the best.

West herr is hands down the best. From sales to service they always come through. Every single experience I’ve had with them has been amazing!!! They make you feel like family from start to finish. They have my business for life.

West herr is hands down the best.

West herr is hands down the best. From sales to service they always come through. Every single experience I’ve had with them has been amazing!!! They make you feel like family from start to finish. They have my business for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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