Reviews
My experiences with the service have been great.
My experiences with the service have been great. They ensured everything was right before returning my vehicle when I had to bring it in. I was not happy about the cost of the battery being 450.00, but while my vehicle was serviced, I had a loaner for transportation due to my busy schedule, which is essential to me. Carly kept me updated about everything. When my vehicle was serviced, she made sure I was comfortable keeping their loaner vehicle until they understood what was going on with my vehicle. Overall, I recommend the service here at West Herr and would definitely refer friends and family here.
My experiences with the service have been great.
My experiences with the service have been great. They ensured everything was right before returning my vehicle when I had to bring it in. I was not happy about the cost of the battery being 450.00, but while my vehicle was serviced, I had a loaner for transportation due to my busy schedule, which is essential to me. Carly kept me updated about everything. When my vehicle was serviced, she made sure I was comfortable keeping their loaner vehicle until they understood what was going on with my vehicle. Overall, I recommend the service here at West Herr and would definitely refer friends and family here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was great working with the staff.
It was great working with the staff. It made buying our first Subaru a smooth process. Mac was pleasant to work with.
It was great working with the staff.
It was great working with the staff. It made buying our first Subaru a smooth process. Mac was pleasant to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They are very professional and knowledgeable and they are
They are very professional and knowledgeable and they are not pushy or arrogant.# 1 dealership in my opinion
They are very professional and knowledgeable and they are
They are very professional and knowledgeable and they are not pushy or arrogant.# 1 dealership in my opinion
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
West Herr Subaru in Rochester is always listened to my
West Herr Subaru in Rochester is always listened to my concerns or complaints, taking care of me immediately and resolve my issues.
West Herr Subaru in Rochester is always listened to my
West Herr Subaru in Rochester is always listened to my concerns or complaints, taking care of me immediately and resolve my issues.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and courteous service from start to finish.
Professional and courteous service from start to finish. Kept me up to date throughout the process.
Professional and courteous service from start to finish.
Professional and courteous service from start to finish. Kept me up to date throughout the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony helped me find the best deal within my budget, I
Tony helped me find the best deal within my budget, I never felt pressured or pushed to spend more money than I was able to. Very comfortable and welcoming experience.
Tony helped me find the best deal within my budget, I
Tony helped me find the best deal within my budget, I never felt pressured or pushed to spend more money than I was able to. Very comfortable and welcoming experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience at West Herr!
I had a great experience at West Herr! Tanya was very knowledgeable as well as the rest of the staff I worked with. I test drove to Subarus, made my decision the next morning and was driving a new car by the afternoon!
I had a great experience at West Herr!
I had a great experience at West Herr! Tanya was very knowledgeable as well as the rest of the staff I worked with. I test drove to Subarus, made my decision the next morning and was driving a new car by the afternoon!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I live an hour and a half away from this dealership, but
I live an hour and a half away from this dealership, but I knew exactly the car I was looking for and they had it. We encountered a few obstacles that were complicated by the distance, but the sales and staff members were terrific and worked with me on all of it. I love my new car and feel really good about the entire experience.
I live an hour and a half away from this dealership, but
I live an hour and a half away from this dealership, but I knew exactly the car I was looking for and they had it. We encountered a few obstacles that were complicated by the distance, but the sales and staff members were terrific and worked with me on all of it. I love my new car and feel really good about the entire experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was very impressed with the knowledge of the staff.
I was very impressed with the knowledge of the staff. Julia was very friendly and caring.
I was very impressed with the knowledge of the staff.
I was very impressed with the knowledge of the staff. Julia was very friendly and caring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
West herr is hands down the best.
West herr is hands down the best. From sales to service they always come through. Every single experience I’ve had with them has been amazing!!! They make you feel like family from start to finish. They have my business for life.
West herr is hands down the best.
West herr is hands down the best. From sales to service they always come through. Every single experience I’ve had with them has been amazing!!! They make you feel like family from start to finish. They have my business for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase