West Herr Subaru of Rochester

West herr always looks to provide quality service. Review your vehicle on what it needs and may require

My experience with Subaru was very good. Very professional and they kept going back to the drawing board with every request I had and every time I answered them with a “no”. They wanted my business and made sure I was aware of that and treated me respectfully. After the sale, it has been the same attentive attitude and genuine helpfulness. This was the second vehicle I have purchased/leased from them and when it’s time, there will be a third.

Second car purchased from West Herr. The process was straightforward. Never a feeling of an adversarial process.

Thank you to the all the staff here at West Herr Subaru. Max Green went above and beyond to help see me through the process of buying a new car after 10 years owning the same car. Thank you to Ben Graves also to Zachery Fullen for an amazing experience.

Thos is our 2nd Subaru from West Herr. They are an excellent dealership and our sales person, Beau, was wonderful! He took care of every detail for us. We would, and will recommend him to any of our family and friends who are interested in purchasing a vehicle!

Raylen is always amazing! This is the second car that I purchased with him and it’s always an easy and pleasant experience.

Went in for a NYS inspecton on 6/17. Service was quick & efficient. Nick Manioci is very professional. Fortunately, all was well with my vehicle; and I was in & out within an hour. Could not view the video they sent while I was there since my phone is not connected to the internet; but I viewed it on my home computer later. Nice touch, but not necessary for me (I prefer the paper report). To expand further on a question below -- I purchased my 2018 Subaru from Spurr in Brockport (before the dealership became Bob Johnson and then West Herr).

Went in for a NYS inspection and after a detailed review found out I had more problems that needed to be addressed. I liked how the mechanic took pictures to show what needed to be done along with a list of recommended tires. I was worried I would have to call my husband for a ride since the work needed the car to be left all day. I was given a rental car which was extremely helpful. I am very pleased with the work and the cost was reasonable. Thank you!

Chris snd all the staff at West Herr Subaru were amazing. From the beginning Pelow answering all our questions and made us feel like we were his primary responsibility even when we said we were just window shopping. When we decided we were ready to purchase the staff was thorough and made that process very smooth. Every facet of the process was explained in detail. I would definitely go back when we need another vehicle, and I would recommend them to anyone looking for a new vehicle.

Fantastic experience, very helpful and friendly. Definitely recommend Andrea and West Herr to anyone looking for a new vehicle.