Genesis of Ontario

Professional courteous staff that listened to the customer's needs. Everyone was willing to help in whatever way possible.

Luxurious facility, polite professional crew, James Sales was very knowledgeable about the vehicle. He catered to our needs in purchasing a nice car.

Quick and easy, I got the car I wanted and the service was amazing, Will come again.

James made this an easy purchase! His no nonsense style, quick response, expertise, honesty, and attention to detail made this a smooth and quick purchase. We walked away 100% satisfied with our purchase and the level of customer service we received. We highly encourage all looking to purchase a new car to go see James at Genesis of Ontario!

James was my salesperson who helped me with the purchase of my GV80. He was very thorough and very detail oriented. He helped find my ideal spec and secured me a great deal. I will be going to James for all my Genesis needs moving forward!

Don't buy a used car from this dealership! They will tell you they will negotiate over the phone, but when you get there, they will only offer you the car at full price, plus $1400 in required add ons and an extremely overpriced warranty and won't even show you in writing what the warranty covers. They will openly lie to your face hoping you are gullible enough to believe that add ons are required.

Sales person was supposed to send me photos and info the day I called, two days later I still hadn't heard from him. Sales manager spoke to me and was going to try to work a deal with me personally and then passed me off to another sales person Needless to say I didn't purchase the vehicle or any vehicle from them

I recently had the opportunity to work with Genesis of Ontario while exploring the purchase of a used Lexus LS430, and I was thoroughly impressed by the level of professionalism, honesty, and customer care I experienced—despite ultimately deciding not to move forward with the purchase. From my very first phone conversation with Abel Vargas, it was clear that he values openness and transparency. Abel was patient, honest, and accommodating in answering my questions and addressing my concerns. He went above and beyond to make it possible for me to view the vehicle in person and made the process feel easy and stress-free. Upon arriving at the dealership, I was warmly welcomed and treated with genuine respect. General Manager Willy Chia was equally impressive—straightforward, no-pressure, and focused on making sure I had all the information I needed to make an informed decision. Both Abel and Willy were upfront about the car’s condition, openly discussing any issues they were aware of and showing a real willingness to work with me on price. Abel also arranged for the vehicle to be placed on a lift for inspection, a gesture that spoke volumes about the dealership’s commitment to transparency. During this process, I also want to recognize the service department mechanic, who was just as open and honest. He clearly explained what the initial inspection found, breaking down the issues in a way that was easy to understand and showing genuine care in making sure I had all the facts before making a decision. Even though I chose not to purchase the vehicle, I left the dealership with a very positive impression. It’s rare to find a car dealership where the team is as open, straightforward, and genuinely customer-focused as Genesis of Ontario. I would absolutely recommend Genesis of Ontario—and especially Abel Vargas, Willy Chia, and their service department team—to anyone looking for a trustworthy, professional, and customer-oriented dealership experience.

Best car buying experience. Ramy did a great job showing us the vehicle and explaining all the feature that Genesis offer. They also gave me a great deal. Thank you for the great experience

James Sales is amazing! This is my 2nd car from him and always made it easy for us. And I’m from LA.. Susanna