GENESIS OF LITTLETON

My experience with Genesis Of Littleton has been outstanding. My sales representative, Ricky BANEGAS is the main reason I purchased from the dealership rather than seeking this car elsewhere . He stayed in contact with me over a number of weeks and helped me get over some pricing challenges. Once I purchased the car, the experience was taken to another level, led by staff who were expert at walking me through the high-tech aspects of the car, and staff that familiarized me with their maintenance and concierge services. I feel I made the right choice working with Genesis of Littleton.

Ricardo Banegas is fantastic to work with. He answered all of our questions and took a lot of time to show us around so we could understand Genesis as new buyers. The buying experience is second to none!

La mejor asesoría y el mejor servicio al cliente que puedes encontrar. Ricardo es un gran excelente asesor, excelente persona, muy atento. Los autos están muy bien cuidados. Muy recomendado.! Gracias por mi auto!

I had an amazing experience working with Ricky Banegas! From the moment I walked in, he made me feel truly welcomed and taken care of. Ricky went above and beyond to make the entire process smooth, stress-free, and even enjoyable. He was patient, professional, and incredibly helpful, answering all my questions and making sure I understood every step. I genuinely felt respected and valued, not just as a customer, but as a person. I left with a car I love and a smile on my face. Thank you, Genesis of Littleton!

My experience was excellent! Ricky Banegas was friendly, professional and very helpful. I’m 73 and have purchased many BMWs, Audis, etc. This was the best buying experience I have ever had.

Genesis of Littleton picked up my vehicle for a routine oil change on Jan 7th. They wrecked my vehicle - which only had 4k miles on it - on the way to the dealership. Although the photos appeared to be only minor scratches - not even a dent - the repairs they claimed were over $21k. They committed to me from the start to covering all my car payments while they had my vehicle, and said it should only take a couple of weeks bc the damage was minor. They held my vehicle for 13 weeks, and when the time came to honor their commitments, they called me a liar and refused to compensate me for my car payments while they had my vehicle. For $21k+ of damage, I was offered $500 in depreciation of value. They told me that they never offered to cover car payments (blatant lie from them) and said, “anyone could’ve wrecked it - could’ve been you.” But it WASN’T - it was their team, yet they cowards away from doing the right thing & honoring the commitments made to me. Also, when they picked up my vehicle, it had 4,473 miles on it, and when I picked it up it had over 4,540 miles on it. The dealership is not even 9 miles from my home, and the repair shop is 2 miles from the dealer, or less. How did they put over 67 miles on my car? When asked, they pointed fingers at each other and each said, “yeah, seems like a lot… wasn’t us.. ask the other guys….” I had to deal with multiple people from the dealership + 2 separate insurance companies and spent hours on the phone all to be told, “tough luck, couldn’t been your fault…. You’re a liar. Here’s $500.” Don’t let these guys drive your vehicle unless you don’t care if they wreck it. This was able absolute nightmare experience and they acted as very stereotypical “used car salesmen” in the way they lied and communicated to me. I purchased my vehicle from an out of state dealership and speaking to that dealership THEY advised me to sue Genesis of Littleton for this outrageous situation. The dealership I purchased my vehicle from told me how they would have managed the situation - including honoring the car payments (let alone the insurance, time away from work, a reasonable depreciation of value…) and said each dealership has insurance that COULD HAVE COVERED what was promised to me, they just chose not to. Criminals.

We had a lot of questions about EV’s and everyone was very patient and helpful to make sure we understood. We didn’t feel pressured at all.

The dealership was wonderful. Ricky was welcoming, attentive and listened to our concerns. He took time to fully understand what we wanted and showed us the cars that fit our needs. He never tried to upsell.

Very clean, modern, and comfortable space. Ricky was incredibly patient and personable, which made my decision making a lot easier.

Everyone we interacted with was kind and helpful. Ricky made the experience fun and easy. So happy with our new lease!!