Reviews
Promised loaner when needed when I bought the GV70 in
Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP….
Promised loaner when needed when I bought the GV70 in
Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP….
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Was disappointed that it took 30 days to get an
Was disappointed that it took 30 days to get an appointment for diagnostics but service was great.
Was disappointed that it took 30 days to get an
Was disappointed that it took 30 days to get an appointment for diagnostics but service was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The dealership is overwhelmed.
The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car.
The dealership is overwhelmed.
The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your frustrating experience with the repair process. We strive for efficient and clear communication, so it's concerning that we fell short here. We do have courtesy cars, but they are based on the type of service and availability, so they are not guaranteed. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
First rate customer service.
First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service.
First rate customer service.
First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a great experience with our team at Genesis of Naples. Thanks for highlighting the reliable advice and ease of scheduling! We're here whenever you need us.
JC was very friendly and professional.
JC was very friendly and professional. He got me in and out quickly. We will be back next season
JC was very friendly and professional.
JC was very friendly and professional. He got me in and out quickly. We will be back next season
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!
Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!
Awesome from start to finish.
Awesome from start to finish. Drew was great. Definitely was an easy buying process. Car was delivered clean and Drew took his time explaining all the features the car had to offer.
Awesome from start to finish.
Awesome from start to finish. Drew was great. Definitely was an easy buying process. Car was delivered clean and Drew took his time explaining all the features the car had to offer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Drew made your experience at Genesis of Naples smooth and informative. It's great to know the car delivery met your expectations, and we appreciate you sharing this feedback!
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS.
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK THE SAME DAY (ONLY ABOUT 1.5 HOURS OF WAIT). PETER FRANKS DID VERY WELL.
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS.
THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK THE SAME DAY (ONLY ABOUT 1.5 HOURS OF WAIT). PETER FRANKS DID VERY WELL.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Peter and the Genesis of Naples team exceeded your expectations. Thank you for sharing your glowing feedback with us!
Excellent service and communication, friendly and
Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here.
Excellent service and communication, friendly and
Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Genesis of Naples provided excellent service and communication! It's great to know you'll be returning for your GV70's servicing needs. Thank you for choosing us!
A great experience and quickly accomplished purchase.
A great experience and quickly accomplished purchase.tony did a great job introducing me to the features at delivery.
A great experience and quickly accomplished purchase.
A great experience and quickly accomplished purchase.tony did a great job introducing me to the features at delivery.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Tony made your purchase experience smooth and informative at Genesis of Naples. Thank you for choosing us, and enjoy all the features of your new vehicle!
Performed Xzilon treatment on my new GV80 Coupe.
Performed Xzilon treatment on my new GV80 Coupe. Linda was expedient and friendly and service was done timely.
Performed Xzilon treatment on my new GV80 Coupe.
Performed Xzilon treatment on my new GV80 Coupe. Linda was expedient and friendly and service was done timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Linda provided friendly and efficient service during your Xzilon treatment at Genesis of Naples. Thank you for choosing us, and enjoy your new Genesis GV80 Coupe!