Reviews
Service center is outstanding.
Service center is outstanding. The team is the owner of the car when it is in their 4 walls and want to do the best for their clients. They inform and keep the client in the know and on next steps. Never have had a better interactive experience. Thank you team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan, thank you for sharing your excellent feedback with the Subaru World of Hackettstown service team! We appreciate it! Aron Kastell - Service Manager - (908) 509-9000 ext 1156
The staff at Subaru Workd of Hackettstown are courteous
The staff at Subaru Workd of Hackettstown are courteous and they kept me updated with the status of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased you felt informed and respected throughout your visit at Subaru World of Hackettstown. See you next time! -Aron Kastell - Service Manager - (908) 509-9000 ext 1156
Had service there today.
Had service there today. Great people to work with. Did the work quickly and returned my car clean. Price exactly as quoted.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about our team and the quality work they do! We hope to see you again at Subaru World of Hackettstown! Aron Kastell - Service Manager - (908) 509-9000 ext 1156
This dealership is top notch They are informative,
This dealership is top notch They are informative, honest, always there for all our needs. A joy to work with, from sales to service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We’re always here for you from sales to service. See you next time at Subaru World of Hackettstown! Safe travels! - Aron Kastell - Service Manager - (908) 509-9000 ext 1156
Worked with Ann Mary.
Worked with Ann Mary. Great experience, I was kept informed of the progress. Ann Mary was very easy to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're proud of Ann Mary and the team. Thank you for choosing Subaru World of Hackettstown and for your awesome review! - Aron Kastell - Service Manager - (908) 509-9000 ext 1156
Service Advisor AnneMary diagnosed the issue with my
Service Advisor AnneMary diagnosed the issue with my Outback very quickly, and was professional, courteous and efficient and they even washed my car!!! Nice!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chris, we're glad to hear about your great experience with AnneMary and the team at Subaru World of Hackettstown. Thank you for choosing us, and we hope to see you again! Aron Kastell - Service Manager - (908) 509-9000 ext 1156
Like the new owners of the dealership and staff.
Like the new owners of the dealership and staff. First time we had Jacob as our sales person. He was patient with us trying to make a decision to replace our 2015 Forrester. No pressure and listened to our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Jacob! We appreciate your feedback and we hope you enjoy your new Subaru. See you next time at Subaru World of Hackettstown! -Vince Cispino - General Sales Manager - +1 (646) 773-6350
I had an issue with my rear view mirror.
I had an issue with my rear view mirror. I went to Subaru World of Hackettstown to have it repaired. Meghan was my representative and she was great. The mirror was fixed with no charge. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad Meghan was so helpful and made things easy for you! Thank you for the review and for choosing Subaru World of Hackettstown!
Anne Mary and the whole Subaru service team made the
Anne Mary and the whole Subaru service team made the experience as smooth and straightforward as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback about Anne Mary and our service team! We truly appreciate your business and look forward to seeing you again at Subaru World of Hackettstown. Safe travels! Aron Kastell - Service Manager - (908) 509-9000 ext 1156
I’m very disappointed that this dealership no longer
I’m very disappointed that this dealership no longer honors the “Free oil change “ that I was given in 2015 when I purchased my Legacy . It seem like a very negative unprofessional and thing to do to customers.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your disappointment regarding our oil change policy. We strive for transparency and professionalism, so it's concerning to learn that we've let you down in this regard. If you'd like to discuss this further or have any other questions, please feel free to reach out. Thank you, Aron Kastell - Service Manager (908) 509-9000 ext 1156