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Southern Team Nissan of New River Valley

(888 reviews)
Visit Southern Team Nissan of New River Valley
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (540) 385-4256 (540) 385-4256
Used (540) 385-4257 (540) 385-4257
Service (540) 385-4258 (540) 385-4258

Inventory

See all 230 vehicles from this dealership.

Incentives

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About our dealership

The Driving Force of Roanoke Valley Since 1988 Since Southern Team opened our doors on October 3rd, 1988, we’ve been fortunate to become one of the most successful automotive dealership groups in the state of Virginia. From our humble beginnings as a Hyundai dealership (when most Americans didn’t even know what a Hyundai was) to our new Hyundai, Nissan, Volkswagen, Subaru and Prestige Collection dealerships today, we are proud to be the dealer with good people and great values.
Before You Buy Give Southern A TRY!

Service center

Phone number (540) 385-4258

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southern Team Nissan of New River Valley from DealerRater.

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My Salesman was James Watty; He was a 5 star guy with

My Salesman was James Watty; He was a 5 star guy with excellent customer service skills. My recent service experience was very positive as well.

My Salesman was James Watty; He was a 5 star guy with

My Salesman was James Watty; He was a 5 star guy with excellent customer service skills. My recent service experience was very positive as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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The service department is very slow and does not answer

The service department is very slow and does not answer phone when you call. The person are nice & friendly.

The service department is very slow and does not answer

The service department is very slow and does not answer phone when you call. The person are nice & friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The wait time was a bit long but everything was great.

The wait time was a bit long but everything was great. The service is good and Kayla is super helpful. I love the kids space and cleanliness.

The wait time was a bit long but everything was great.

The wait time was a bit long but everything was great. The service is good and Kayla is super helpful. I love the kids space and cleanliness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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I feel like the amount I paid was very high Tires were 2

I feel like the amount I paid was very high Tires were 2 months out of warranty. Rotors and brake pads shouldn’t cost that much. Labor cost was crazy expensive.

I feel like the amount I paid was very high Tires were 2

I feel like the amount I paid was very high Tires were 2 months out of warranty. Rotors and brake pads shouldn’t cost that much. Labor cost was crazy expensive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with this feedback.

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Did a great job with everything.

Did a great job with everything...very friendly and got me out in a quick amount of time

Did a great job with everything.

Did a great job with everything...very friendly and got me out in a quick amount of time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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Great prices.

Great prices. Great team of people to work with. Super easy and efficient. Great atmosphere

Great prices.

Great prices. Great team of people to work with. Super easy and efficient. Great atmosphere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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The dealer ship was very helpful.

The dealer ship was very helpful. It was a pleasure working with everybody. Hugh answer all our question in a timely manner.

The dealer ship was very helpful.

The dealer ship was very helpful. It was a pleasure working with everybody. Hugh answer all our question in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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Trying to get thru on the phones or book an appointment

Trying to get thru on the phones or book an appointment is horrible. Service and people are great but when you can't get thru and fight with your AI assistant its bad business.

Trying to get thru on the phones or book an appointment

Trying to get thru on the phones or book an appointment is horrible. Service and people are great but when you can't get thru and fight with your AI assistant its bad business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

"DZIGNOR" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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I had an amazing experience at southern team with James!

I had an amazing experience at southern team with James! He was wonderful from beginning to end and made my car buying experience quick and easy. Would recommend him any time!

I had an amazing experience at southern team with James!

I had an amazing experience at southern team with James! He was wonderful from beginning to end and made my car buying experience quick and easy. Would recommend him any time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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Everyone there was most helpful.

Everyone there was most helpful. We are very satisfied with our experience there. Will recommend.

Everyone there was most helpful.

Everyone there was most helpful. We are very satisfied with our experience there. Will recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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See all 888 reviews