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Nissan of Thousand Oaks

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(52 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

It's as easy as this: Jaquelyn Shraibati -Consultant, For

It's as easy as this: Jaquelyn Shraibati -Consultant, For the best experience when you want/need a new car, YOU MUST BUY YOUR NEXT CAR from her! She has great listening and people skills!You won't regret it! She clearly takes the stress out of the process. She determines what your wants and needs are through a consultative question and and answer process and then presents to you all of your options! You get to be the salesperson from there! No high pressure sales! I believe she is truly a diamond in the ruff at this business! What a great listener and communicator! She is the best of the best! Next, a note about the Finance Manager-Fidel Palacios. One of the most uncomfortable positions in a dealership for the public! We, the consumer always resent having to go through the quibbling about rates and having to doc sign pages and pages of papers. Fidel takes his job very seriously and spends the time to find the best banking route for you to take. He doesn't stop at one or two options, his offering will always be the best! What I loved was his sense of humor! He had me laughing by the time a decision was made to move forward. He has a wealth of knowledge and experience in his field. I was tremendously comfortable in having to rely on him for the bottom line on interest rates. Lastly, Drew Toczynski- On duty Sales Manager- He has an extensive background in the business and can answer all of your questions! What I enjoyed about Drew, he was not shy or hiding in his office. He came to me and asked how it was going! He too has a great sense of humor which is the common thing missing within a sales organization! All in all if I could give more than 5 stars I would! This set of employees actually made it fun to purchase a car! I give them the (3) F's award (Friendly, Fabulous and Fantastic)! Thank all of you for the best experience in purchasing an automobile ever!

5.0

It's as easy as this: Jaquelyn Shraibati -Consultant, For

It's as easy as this: Jaquelyn Shraibati -Consultant, For the best experience when you want/need a new car, YOU MUST BUY YOUR NEXT CAR from her! She has great listening and people skills!You won't regret it! She clearly takes the stress out of the process. She determines what your wants and needs are through a consultative question and and answer process and then presents to you all of your options! You get to be the salesperson from there! No high pressure sales! I believe she is truly a diamond in the ruff at this business! What a great listener and communicator! She is the best of the best! Next, a note about the Finance Manager-Fidel Palacios. One of the most uncomfortable positions in a dealership for the public! We, the consumer always resent having to go through the quibbling about rates and having to doc sign pages and pages of papers. Fidel takes his job very seriously and spends the time to find the best banking route for you to take. He doesn't stop at one or two options, his offering will always be the best! What I loved was his sense of humor! He had me laughing by the time a decision was made to move forward. He has a wealth of knowledge and experience in his field. I was tremendously comfortable in having to rely on him for the bottom line on interest rates. Lastly, Drew Toczynski- On duty Sales Manager- He has an extensive background in the business and can answer all of your questions! What I enjoyed about Drew, he was not shy or hiding in his office. He came to me and asked how it was going! He too has a great sense of humor which is the common thing missing within a sales organization! All in all if I could give more than 5 stars I would! This set of employees actually made it fun to purchase a car! I give them the (3) F's award (Friendly, Fabulous and Fantastic)! Thank all of you for the best experience in purchasing an automobile ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

ask for her you won't regret it!

ask for her you won't regret it!! I can't say enough about the Finance Manager, Fidel, other than totally awesome! He doesn't stop shopping for int. rates until you are happy! I can't leave out Drew, Sales Mgr. Great Captain of the team! He has great people skills and you can tell his employees love him! I actually had a lot of fun buying the car as they all had great personalities and took the stress out of getting you in the driver's seat of a new car! Thank you team Nissan of T Oaks! I will let everyone know how fabulous you are!

5.0

ask for her you won't regret it!

ask for her you won't regret it!! I can't say enough about the Finance Manager, Fidel, other than totally awesome! He doesn't stop shopping for int. rates until you are happy! I can't leave out Drew, Sales Mgr. Great Captain of the team! He has great people skills and you can tell his employees love him! I actually had a lot of fun buying the car as they all had great personalities and took the stress out of getting you in the driver's seat of a new car! Thank you team Nissan of T Oaks! I will let everyone know how fabulous you are!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

He ido a muchos consecionarios de autos,pero Nissan de

He ido a muchos consecionarios de autos,pero Nissan de thousand oaks, es el mejor, su servicio y su personal son muy amables y sobretodo la rapidez con que arreglaron mi auto,muchas gracias Nissan de thousand oaks

5.0

He ido a muchos consecionarios de autos,pero Nissan de

He ido a muchos consecionarios de autos,pero Nissan de thousand oaks, es el mejor, su servicio y su personal son muy amables y sobretodo la rapidez con que arreglaron mi auto,muchas gracias Nissan de thousand oaks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I've been buying and servicing cars from Steve Lapin and

I've been buying and servicing cars from Steve Lapin and his teams for almost 30 years. I can't speak high enough as to his integrity, transparency, sense of humor, and management of his business. As a family-held business, hands down, I recommend Nissan of Thousand Oaks (and INFINITI of Thousand Oaks) for all your automotive needs: sales, service, parts . . . Great place. Great people.

5.0

I've been buying and servicing cars from Steve Lapin and

I've been buying and servicing cars from Steve Lapin and his teams for almost 30 years. I can't speak high enough as to his integrity, transparency, sense of humor, and management of his business. As a family-held business, hands down, I recommend Nissan of Thousand Oaks (and INFINITI of Thousand Oaks) for all your automotive needs: sales, service, parts . . . Great place. Great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

We negotiated a price with the sales team and it included...

We negotiated a price with the sales team and it included zero percent financing. The payment was written down on a piece of paper as $256 a month. When we got to financing the finance manager used stories about Vanna White to distract my wife while signing documents. The interest rate was never disclosed verbally and the papers were just shuffled across and signed while he continued to talk about his mother and Vanna White at the Wheel of Furtune. When my wife got her first payment we were shocked that it was $295 and not $256 as was written down. It equates to a rate of over 4.0% despite us both having credit scores above 800. They use deceptive tactics in their finance department and are not ethical.

1.0

We negotiated a price with the sales team and it included...

We negotiated a price with the sales team and it included zero percent financing. The payment was written down on a piece of paper as $256 a month. When we got to financing the finance manager used stories about Vanna White to distract my wife while signing documents. The interest rate was never disclosed verbally and the papers were just shuffled across and signed while he continued to talk about his mother and Vanna White at the Wheel of Furtune. When my wife got her first payment we were shocked that it was $295 and not $256 as was written down. It equates to a rate of over 4.0% despite us both having credit scores above 800. They use deceptive tactics in their finance department and are not ethical.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

I just moved to Westlake Village from South Carolina and...

I just moved to Westlake Village from South Carolina and was in need of a car. Since I was a first time car buyer I was a little worried and inexperienced with the process but my sister recommended I look at a Nissan because they were reliable cars with great ratings. I began the car buying process while still in South Carolina and dealt with Jeff Halverson as my liaison. He was very patient and professional with me, especially at a distance of 3000 miles. He made everything very easy and stress free, which was great for my first time. When I finally arrived in Thousand Oaks to pick up my car and met with Jeff for the first time, I felt like I was meeting an old friend for coffee...that's how comfortable I felt dealing with Jeff. He made everything extremely simple, fun, and informative. Everything was very fast paced and efficiently done from the moment I walked in the door and even when I had a hiccup with my insurance coverage, they were right there with me trying to get it fixed and in the end I was able to drive off the lot with my very first brand new car. I couldn't have been happier with the quality of service and personal care that I received at Nissan of Thousand Oaks. I will most definitely return here and recommend them to anyone in the future. Thanks for an amazing experience you guys!

5.0

I just moved to Westlake Village from South Carolina and...

I just moved to Westlake Village from South Carolina and was in need of a car. Since I was a first time car buyer I was a little worried and inexperienced with the process but my sister recommended I look at a Nissan because they were reliable cars with great ratings. I began the car buying process while still in South Carolina and dealt with Jeff Halverson as my liaison. He was very patient and professional with me, especially at a distance of 3000 miles. He made everything very easy and stress free, which was great for my first time. When I finally arrived in Thousand Oaks to pick up my car and met with Jeff for the first time, I felt like I was meeting an old friend for coffee...that's how comfortable I felt dealing with Jeff. He made everything extremely simple, fun, and informative. Everything was very fast paced and efficiently done from the moment I walked in the door and even when I had a hiccup with my insurance coverage, they were right there with me trying to get it fixed and in the end I was able to drive off the lot with my very first brand new car. I couldn't have been happier with the quality of service and personal care that I received at Nissan of Thousand Oaks. I will most definitely return here and recommend them to anyone in the future. Thanks for an amazing experience you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I particularly want to commend the salesman who...

I particularly want to commend the salesman who facilitated my purchase of a certified pre-owned Altima--Jeff Halverson. I am 80 years old, and I find that often sales people treat elderly customers differently from younger ones, being either condescending or impatient. From the start Jeff was respectful, answered all my questions thoroughly and to my satisfaction, and was altogether a pleasure to work with. He rightly emphasized the quality of the service department, sensing that it is important to me to know that my car will be properly cared for after I purchased it. I was impressed with the overall professionalism of every person I met, including the finance manager. I have no hesitation in recommending this dealership to anyone seeking a new or used automobile.

5.0

I particularly want to commend the salesman who...

I particularly want to commend the salesman who facilitated my purchase of a certified pre-owned Altima--Jeff Halverson. I am 80 years old, and I find that often sales people treat elderly customers differently from younger ones, being either condescending or impatient. From the start Jeff was respectful, answered all my questions thoroughly and to my satisfaction, and was altogether a pleasure to work with. He rightly emphasized the quality of the service department, sensing that it is important to me to know that my car will be properly cared for after I purchased it. I was impressed with the overall professionalism of every person I met, including the finance manager. I have no hesitation in recommending this dealership to anyone seeking a new or used automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I have been coming to thousand oaks Nissan for the entire...

I have been coming to thousand oaks Nissan for the entire 8 yrs that i have had my car. I love knowing that I can always depend on Julie to get the job identifed and fixed. Her team of mechanics are amazing. They never cut corners and always make me feel safe as I drive away. It's an added benefit when you have to wait to be in such a amazing comfortable lounge. I always seem to meet someone friendly. Then when your ready to leave you are greeted kindly by there cashier Alan he always has a smile and truly takes his job seriously. It's just a joy to go when you need to. The longevity of the employees speakly highly of the entire thousand oaks Nissan team and management.

5.0

I have been coming to thousand oaks Nissan for the entire...

I have been coming to thousand oaks Nissan for the entire 8 yrs that i have had my car. I love knowing that I can always depend on Julie to get the job identifed and fixed. Her team of mechanics are amazing. They never cut corners and always make me feel safe as I drive away. It's an added benefit when you have to wait to be in such a amazing comfortable lounge. I always seem to meet someone friendly. Then when your ready to leave you are greeted kindly by there cashier Alan he always has a smile and truly takes his job seriously. It's just a joy to go when you need to. The longevity of the employees speakly highly of the entire thousand oaks Nissan team and management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

This team did a fantastic job of helping me trade in my...

This team did a fantastic job of helping me trade in my 2012 Altima on a new 2012 Nissan Frontier Crew Cab. I did not expect to be able to trade in my Altima because it was so new; but Jeff Halvorson called me and asked me to come in to see if they could help me get a new truck. At the least, I expected to get a king cab and am overjoyed to have a crew cab. The Altima is a beautiful car, however, I am used to driving trucks and the Altima just did not fit me. It is too low to the ground for me and I never felt safe because I was used to being in a truck. I have had a Frontier and a Titan before so I knew what the Frontier was all about....it is a gorgeous truck....I love it. Jeff is a wonderful manager; so patient and kind and I know he will continue to bring you a lot of business. Terry and Mark were also wonderful, patient and kind; and I really appreciated all their help. Thank you for making this a great experience for me. They even gave me a hot dog to keep my energy level up and I appreciated that so much. Carol Ataganian

5.0

This team did a fantastic job of helping me trade in my...

This team did a fantastic job of helping me trade in my 2012 Altima on a new 2012 Nissan Frontier Crew Cab. I did not expect to be able to trade in my Altima because it was so new; but Jeff Halvorson called me and asked me to come in to see if they could help me get a new truck. At the least, I expected to get a king cab and am overjoyed to have a crew cab. The Altima is a beautiful car, however, I am used to driving trucks and the Altima just did not fit me. It is too low to the ground for me and I never felt safe because I was used to being in a truck. I have had a Frontier and a Titan before so I knew what the Frontier was all about....it is a gorgeous truck....I love it. Jeff is a wonderful manager; so patient and kind and I know he will continue to bring you a lot of business. Terry and Mark were also wonderful, patient and kind; and I really appreciated all their help. Thank you for making this a great experience for me. They even gave me a hot dog to keep my energy level up and I appreciated that so much. Carol Ataganian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Julie and her team at this dealership consistently take...

Julie and her team at this dealership consistently take care of all of my Nissan Cube and previous Murano car needs. Because of Julie I return to this dealership for all my car svc needs and purchased my current Nissan Cube (which I love! Thanks Terri for your wonderful sales svc when I bought this car!). I don't want to have to worry about my service needs after my inital new car purchases. Thanks Julie for all your terrific customer svc care you've given me along w/ your technicians and shuttle drivers. You all rock!

5.0

Julie and her team at this dealership consistently take...

Julie and her team at this dealership consistently take care of all of my Nissan Cube and previous Murano car needs. Because of Julie I return to this dealership for all my car svc needs and purchased my current Nissan Cube (which I love! Thanks Terri for your wonderful sales svc when I bought this car!). I don't want to have to worry about my service needs after my inital new car purchases. Thanks Julie for all your terrific customer svc care you've given me along w/ your technicians and shuttle drivers. You all rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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