Sewell BMW MINI of Plano

Bought first BMW from Classic in 1988, and multiple cars from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service..

Robin McCormick was great to deal with, made the process easy.

I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt.

Great service. Great options. Great sales rep Robin McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number.

I walked in last Monday in order to look at the x6 that was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a look. A lady (Kassandra Moran) from inside came opening the door and yelled that we were not allowed to open the car because it’s been sold. We were surprised at the rudeness and told her sorry but it was unlocked to begin with. My husband and I the walked in behind her inside of the dealership and again Kassandra Moran was very rude. Upon us entering she looked at us up and down and rolled her eyes. We ignored it and asked to test drive the car. She still gave us an attitude and said we don’t test drive after 6. We were fine with that but the way she treated us was terrible. My husband and I walked out and said there was no way we would be back. We were walking through the parking lot and a very nice man Michael Snyder stopped us and asked if we needed any help. He wasn’t even rushing even though he was on his way home. We told him that we understand we need to come back to test drive which we were fine with and I will give him a call to set up an appointment. I talked to him on Friday and I set an appointment to come back and see him on the following Monday. I showed up and again bumped into Kassandra Moran. Again same rude attitude. When I asked to speak to Michael Snyder she gave me a weird look like I was asking for someone that she didn’t know. I was confused as she said it will be a moment please have a seat. Then she looked at me again and said actually he is no longer with us. I was like since when because I just talked to him Friday and I had an appointment with him. She was like well he is no longer with us. So that’s when I decided to leave because with her rude attitude I didn’t even want to deal with it anymore. I sat in the parking lot for a bit thinking. She upset me so much I had to go back and speak to a manager to complain about my terrible experience not once but twice. I spoke with Olivia Miner. She apologized and said that they would have to talk to Kassandra Moran again. So I was surprise that they have had many complaints and that she is still the one that you see as soon as you walk in. Olivia Miner asked if she could show me a car and I told her I was too upset to even look at anything. I hope that there will have better Customer Service at this dealership in the future. It’s very sad this luxurious dealership that has very rude customer service and losing customers because of it.

I had to bring my car in for service. Matt Workman was so helpful and knowledgeable. I was surprised to hear he is fairly new.

I had a great experience with Matt Workman in service. He was very personable and friendly.

The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job.

I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions.

I am pleased with the level of service I received from Classic BMW. My advisor Chip Koestler did a great job with all my service requests.