Reviews
Satisfied Certified Car Purchaser.
Overall purchase was satisfying after the dealership worked with me to remedy two problems with the vehicle. Alexander Miles worked with me to insure I was a satisfied customer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jim, Thanks for sharing your experience working with Alexander to remedy the two problems with your vehicle. It's great to see you left a satisfied customer. Please come again if we can assist you with anything else. Best regards, John K General Manager
Awesome experience as usual, we love Classic BMW
We have always been treated with the friendliest staff and there has never been any pressure from anyone. Our sales representative, Mr Robin McCormick., is the very best we have ever seen. He treats us like family. Your company is most fortunate to have such a consummate professional working for you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to recognize our great staff, especially Robin. He was happy to help you during your visit with us. We appreciate the five-star review and recommendation. We look forward to seeing you again in the future!
Always easy and a pleasure
I became a customer of this dealership six years ago..Robin Mc Cormick is my sales person and he is amazing. It is always so easy to complete any transaction and he is always so helpful and very knowledgeable of the product. I would recommend Robin and this dealership to any one..Any time I have a question or a problem I always receive immediate service and an answer to the issue. I am very particular when it comes dealership service and I am always well pleased with the service department. However Robin is the reason I keep returning--when I find a salesperson of his quality I remain loyal to him and the dealership.. Thank you, Mary Hall
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad that Robin has earned your trust over the years. He is always happy to help you with any of your vehicle needs or questions. Thank you for the five-star review and recommendation. We look forward to serving you for many years to come.
Another BMW purchased at Classic BMW
Our salesman Robin McCormac once again did an excellent job in finding me the BMW that I requested. He is extremely professional and knows his business . Everything was taken care of by Robin and the experience was smooth from beginning to end. This was the 7th vehicle our family has purchased from Classic BMW and Robin. Robin as a salesman and Pat Arnold as my service advisor are a great team and that is why I continue to use Classic BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're absolutely thrilled to learn that Robin and Pat have earned your trust with their professionalism and exceptional service. Thank you for taking the time to share your experience with us. We hope to continue to provide five-star service on your future visits with us.
PERFECT Experience Start to Finish
I live in Houston and found a car online that I was interested in seeing while I was in Plano for Business. Mike Snyder was the salesman who was working with me. I was only going to be in town for one day and did not want to have to come back. He helped arrange the whole process. I was able to pay for the car ahead of time so all of the paperwork would be ready pending my review of the car in person. The car was perfect. Once I decided to close the deal, I was able to sign and leave with the car. The whole process, including test drive, and button by button "how to" instructions for EVERYTHING was finished in about an hour and a half! THIS is what buying a car should be!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sam, we're delighted to learn that you were impressed by our level of customer service. Mike and the rest of our team were happy to ensure that you had a smooth and efficient car buying experience. Please reach out to us if you need assistance with anything else. We are always happy to help!
PERFECT Experience Start to Finish
I live in Houston and found a car online that I was interested in seeing while I was in Plano for Business. Mike Snyder was the salesman who was working with me. I was only going to be in town for one day and did not want to have to come back. He helped arrange the whole process. I was able to pay for the car ahead of time so all of the paperwork would be ready pending my review of the car in person. The car was perfect. Once I decided to close the deal, I was able to sign and leave with the car. The whole process, including test drive, and button by button "how to" instructions for EVERYTHING was finished in about an hour and a half! THIS is what buying a car should be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sam, thank you for the great five-star review! Congratulations on your car! We are thrilled to hear that Mike ensured an exceptional visit. Please let us know if we can ever be of service to you again in the future!
Great experience...again...
I think this makes it BMW #5 that we've purchased from this dealership and Robin McCormick. We wouldn't keep coming back if he weren't doing something right. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased that we have earned your loyalty and trust. Robin is always happy to help you with your vehicle needs. We look forward to serving you for many more years to come.
Awesome buying experience
I want to express my gratitude for the great experience that I had buying my pre-owned BMW from Classic BMW. This is the second car that I have bought from Classic BMW and Michael Snyder specifically. The second time was better than the first. I told Michael what I wanted and he picked out the best car for me but I doubted him and asked to look at other vehicles on the lot. Then I went to try to find something else somewhere else. After a few days I came back and bought the car Michael originally suggested and I love it. Thanks so much Michael and Classic BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Classic Service
I have been impressed with the service I received at Classic BMW. My advisor Chip K has been most helpful. I know he will take care of my BMW when repairs are needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My BMW Service
My service experience at Classic BMW is second to none. My advisor is Chip Koestler and he does a great job keeping me informed and expediating the repair process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase