Reviews
Very pleased with the service.
Very pleased with the service. Marvin does a great job, he was very thorough and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business!
Wonderful experience!
Wonderful experience!! No pressure on buying and Billy answered all my questions ..Thank you for everything
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and your business!
Bought a 2018 Jeep Compass with just 60,k miles.
Bought a 2018 Jeep Compass with just 60,k miles. . Rich said I can't give you a warranty but it's low miles and absolutely nothing wrong. 2 weeks later it overheated and stranded me and my daughter in NY. I called and he said too bad, we will fix it for full price or go somewhere else. Rich scammed me. I bought 2 cars from there but never again. They knew it was broken and lied. Beware
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're very sorry to hear about your recent experience and apologize for that and our delay in response. We've reached out to General Manager, Justin Masters to look into your visit.
I want to say the service manager Sheena, reached out & offered to look at it for free. When they saw how bad it was, shouldn't be driven, she said they would fix the problem. They even gave me a rental to use. Turns out the fan wires were bad but Matthews Kia stepped up and made it right. That was the 2nd vehicle we purchased from them recently and will make them the only place we go from now on. They cont to follow up after to make sure it was working.fine. integrity is so important, esp with a large purchase and they showed a lot of it. A big Thank You and we will be back for our next vehicle and will certainly tell our friends.
Process was so quick and easy!
Process was so quick and easy! The whole staff was so friendly and Billy was amazing! Thank you all!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and your business! We're so glad to hear you had a great experience with Billy!
Great service and sales Department, very courteous and
Great service and sales Department, very courteous and knowledgeable people, nice waiting area with great coffee, they kept me informed every step of the way, they washed and cleaned my vehicle when it was finished, this is our 3rd Kia- 2 used 1 new from Matthews Kia ,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued business! Enjoy your new ride!
Matt was great to work with and very easy to get a long
Matt was great to work with and very easy to get a long with. He explained all the main functions of the car and also paired my cell phone with the blue tooth system. He also drove an hour and a half out of his way to meet a secondary person that was on the trade in vehicles registration.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're so glad that Matt took great care of you! Enjoy your new ride!
I had a problem with my Kia Forte trunk latch being
I had a problem with my Kia Forte trunk latch being constantly loose and the bolts falling out, I pulled into the dealership with no appointment, showed the service writers at the desk and Craig jumped up, went and got some tools and lock-tight and fixed it himself.....not even a mechanic but he went above and beyond as a service writer.....thank you Craig.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Matthews to service your vehicle! We appreciate your business!
Always super satisfied when Matthew's KIA works on my
Always super satisfied when Matthew's KIA works on my vehicles. They are professional, efficient and explain what needs to be done. No surprises with the bill. Love my KIAS!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the great review!
Marvin was keeping me apprised throughout of the progress
Marvin was keeping me apprised throughout of the progress on my car. It was done in the amount of time specified.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Outstanding service provided by the Matthews service
Outstanding service provided by the Matthews service team. Really good people doing great work on behalf of their customers. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Matthews and the great review!