Denton Chrysler Dodge Jeep Ram

4 weeks in the shop to get a 2 day repair done. GM Walter Adams lies. Will recommend that no one ever go to this dealership.

By far the worst service department I have ever used. The communication with customer and service rep is non existent! Also, the rental car situation is a joke.. First time getting rental took over 2 hours. Second time it was 1.5 hours. Jake was my service rep and he DOES NOT CALL you back to tell you what is going on with your vehicle. My wife and I purchased a 2022 Ram 2500 in February and it has been back to Denton Ram 3 times now for the 12" screen not working properly. Last time Jake said a part was ordered for the screen to make repair, I contacted them back after 2 weeks and was told its still on order... I call at 3 weeks and spoke to a lady and she said a part was never ordered and that it needed to come back in for a " Re- Flash" took vehicle back and was told there is nothing that they can do and that Ram was coming out with new update by the end of 2022... If you decide to use this dealership and service department make sure Jake is not you advisor! You will be very disappointed when you are left without answers and no call backs! After sales support is huge and a quality service department goes a long ways. Remember this review when you decided to buy from Denton Ram.

Wow! What an amazing day at Denton dodge I was absolutely impressed and taken away by not only the excellent customer service by this fine establishment but overall satisfaction for simpler terms. I am so blessed that I was able to work with someone like Nicholas Adams! This guy is not only just knowledgeable but very family, friend, and individual needs orientated. Nicholas assisted me as if I was his only client of the day, for anyone who this is their first time purchasing a vehicle I highly recommend Nicholas Adams even if this is not your first time I can let you know that personally, Nicholas is the type of well-rounded guy that you want to hang out with after work, he is not just a salesman he is a legit friend that is not going to steer you wrong in fact this guy has your absolute best interest. Even if you are just coming in to look around I suggest you just add on Nicholas for the tag along for a more comfortable, enjoyable, and well-rounded experience.

Cannot imagine a worse purchasing experience. From ghosting you during months to make up reasons for having canceled your order. It's been over a month and they still have not refunded the deposit. I guess that's their real income souce

If you want good or great service....avoid this place. Their service department is great, but scheduling, reception, getting someone on the phone to talk to are the problem. THe receptionist is ignorant and has no clue what planet she is on. The scheduler should be working at Walmart as the greeter.

We recently purchased a car here in the used car dept. During this process we witnessed our sales person Jessica was making several racist statements and slurs about other individuals that were there who were of color. Although others laughed a long with it, we were highly offended. We have been Living in Denton a very long time and we have developed a strong business relationship with classic of Denton You guys have always been our go to , when we purchase vehicles. Sadly, this will be our last purchase. Not only was Jessica unprofessional, her conduct and remarks were idiotic and very disrespectful. We will no longer be referring our friends and family here as we have done in the past. No customer should have to be subjected to this nonsense when conducting a business transaction of EVER for that matter. It is my hope that you guys will take this as serious as we have and address the issue immediately. Word of mouth can ruin a business and Jessica has completely ruined this Dealerships reputation.

BUYER BEWARE! WORST CUSTOMER SERVICE EVER! From start to finish the worst experience I have ever had at a car dealership. I usually always go to James Wood and/or Bill Utter Ford and have the best service but I decided to take a chance on Classic of Denton. Unfortunately for me it was the wrong choice and it ruined my weekend and I will NEVER return to another Classic dealership again. Now let me tell you why I feel this way. I walked into the dealership on March 26, 2021, around 10 am and it took a few minutes for any of the sales associates to even assist me. Whenever someone decided to help me in purchasing a vehicle I was shown around the lot and went to test drive a Nissan Rogue. My sales associate Markous Williams promised that my current vehicle would be appraised while I was test driving but this was a lie. I went to test drive the Nissan for about 20 minutes as I pulled back up to the dealership the appraiser was just walking out to inspect my trade-in vehicle. After waiting about another 15 minutes I finally received my quote. I was told that the finance portion of the car buying process would only take 45 minutes tops but that was lie number 2. Since I found out that they let another customer cut in front of me because they had a cash offer. I ended up waiting 2 hours and not leaving the dealership. Day 2 of this nightmare March 27, 2021, I called Denton Classic dealership around 2:15 pm my sales associate Markous Williams assured me that my vehicle would be ready for pick up in a “1 hour and 30 min tops” I arrived at the dealership around 3:45 pm. I showed it to my friend and our kiddos who are both 3 years old who was ready to go to a trampoline park. My car was still not ready even though it had already been almost 2 hours. My sales associate lied to me for the third time by not giving me an accurate eta for my vehicle. Then repeatedly lied again by saying “10 to 15 min tops” for the car to be fully ready. By this time both of the toddlers are already getting restless. My friend had to go into the dealership to figure out what was taking so long. She was informed by Markous that this situation was not his fault but another sales associate Josh Grady since he took care of his customers by putting their vehicle before mine. To ensure the rest of the detailing was done quickly she had to stand over and supervise everything was being completed. My sales associate never took responsibility for any wrongdoing by wasting my time instead he started flirting with my friend and me along with his fellow associate Josh Grady. Instead of what I thought would be a quick 10-minute visit turned into 2 hours. I wish that was the end but I drive off and realize that my gas tank is less than ½ tank but unfortunately I am already having issues with my Nissan regarding the driver door.

Jorge, Mike, and Rick were all super helpful. They worked hard to get me the deal I needed. I love my new 2020 Ram. Definitely reccomend and will return for my next one.

Was interested in a used vehicle. The sales person did not seem very interested in selling a car, I had to contact him several times in following up about financing. The guy in finance said he would call me back - been over 2 weeks, still waiting. I noted the car was sold to someone else since.

Don’t use these guys for service, they do not do what they tell you they are going to do, when you make an appointment for service, it means nothing, we had a 10:00 am appointment for Thursday of last week and it is Friday of the next week and they are just now working on our truck, which we were told would be done Wednesday afternoon. It’s now Friday afternoon and now they can’t get it done because they don’t have the parts, DON’T BELIEVE ANYTHING THAT THEY TELL YOU, because they will disappoint you, avoid this place