Chapman Dodge Chrysler Jeep Ram of Yuma

I have had multiple interactions with the service center and they have consistently underwhelmed and underdelivered. If they weren't the ONLY Dodge dealer in the area I would never come back. I have taken my vehicle to other dealerships and it is a night and day difference in communication, service, and timeliness. I find that chapman dodge is not only unwilling to go the extra mile, but they fall short of the most basic of expectations.

Worst treatment ever from a dealership and we experienced some insanely inappropriate and shady business practices including ignoring Arizona statute for safety on used vehicles..We live hours from this dealer and started a deal on a used car online and via phone. From the first phone call we were treated with amazing disrespect. We already had financing, so it was just a matter of finding the car. We really liked this one and decided despite the bullying and coercion we experienced (demanding a deposit and sales contract prior to driving or they were selling to another customer). We did a contract on Thursday with my credit union and the sales manager and came to the dealer on Saturday morning. We drove the car and found the tires were over 7 years old, the tire sensors were going off, tires were leaking air, and the sidewalls have chunks missing. I have a toddler and not only is this illegal to sell a car with tires that old, it is a huge risk to her safety. They outright refused to replace the tires, the whole time telling us they had another buyer so to hurry up and sign. We told them they cannot legally sell the car per Arizona statute, which we showed them. We were also looking at a second car deal that day, however because they kept bullying us and refused to make sure the car met safety standards we left. This car was bought new and resold at this dealership and they tried to charge us a second time for the original dealer installed accessories. The tried to lie that we didn't have a contract even with email proof of the document and offer for collateral contract. This was the worst experience I have ever ever had at a dealership and I have owned 70 cars. I personally know people who work for Stellantis corporate and my partner knows the Chapman family. This is an embarrassment to them and they should be VERY concerned that their sales team is trying to pass off unsafe vehicles to customers, especially with children.

No one knows how to dial a phone. Ordered the parts. Was supposed to be in Dec. 26th. Showed up for appointment. Was told we didn't have one. Waited an hour and a half to be told all the parts weren't in. Was waiting on one spring. Said would be in by Dec 30th. Called them because they call us. Was told it was still in transit. Talked to the manager Ken. He did call back. They lost the spring. Jan.2 I again had to call them. I got Oh your Spring came in. Parts couldn't transfer to service. Called Shelley to make appointment. Let her know it has to be by January 5. Made an appointment for Jan 3. At 7 AM. I was told she was busy and didn't have time to talk to me other than making appointment. Left a message for Ken no reply. Did get a call to confirm appt. No guarantee when they will start on it. Hopefully tomorrow will not be a nightmare. A big nightmare. Love our Jeep but will probably buy a Bronco.

Amateur Service department. 3 1/2 weeks for an 8 hour repair. $1800 Hertz car rental later and daily phone calls . I called on Saturday to see if my car was ready, nobody called me, Ken, believes this is reasonable care. This is best Jeep service available in Yuma. I have visited this store 3 times and 3 times a very poor impression. There is no oversight. I want to drive a jeep. I work in a large environment and we have a countdown at work when my Jeep will be ready as a few of the group just gave up on jeeps and traded theirs in for other vehicles. Save yourself the agony.

Terrible experience!! The worst customer service I have ever experienced! My vehicle is at the service shop for 8 days now and no one reaches out to let me know the status of it! I called, left a message with receptionist, sent a text message, checked the customer portal daily and emailed Ken Averett and Heinz Pletsch and didnt get any response. I was told that these 2 indviduals were the production mananger and the service mananger. They didnt bother to return my inquiries. They found easier to just ignore me. Dont bring your vehicle to this place for service. Their customer service standards are garbage. I brought my vehicle back after they fixed it for the same issue. I compared the previous receipt and the new statement and they are charging me for the same parts and service they did 2 weeks ago, the I was told that everything was checked and noted that "all is good to go." I am now queationing their legitimacy after learning about their disastrous service.

I couldn't be happier with my new Dodge Challenger and the efforts of Christian Cruz to make it possible.

great customer service all they need is to give loner cars to the If you have that car more than 3 hours

Easy appointment. Got in quickly, done before time promised. Professional, clean dealership Will comfortable amenities.

Henry gave me some of the best service that I ever had at a very clean, well organized dealership. He and Hienz got me in and out very quickly! They even got me a discount! Also a big shout out to Ken! Definitely the nicest dealership in Yuma!

Great experience. The sales team does not push you to buy. Friendly environment and the sales team knows the products.