Chapman Dodge Chrysler Jeep Ram of Yuma

I wish I could say nice things, but no. I really wanted to buy a vehicle, but the salesman wanted to waste time for no reason other than insult my intelligence. While in the phone prior to me setting foot on the lot we agreed on a set price on a Dodge Journey SXT V6 with Power and Connectivity packages for 19.8. Then when I arrive the price suddenly jumps 2 grand higher. Then he went on and on about how he had no control of the price, then I said why am I talking to you. Then he starts talking about the MSRP and how that makes a difference. It doesn't by the way. So to stop him, I gave my analogy of my widget company. The widget company sells me a widget for 5 cents and says the MSRP is 1 dollar. Customer walks in and says that's too expensive, so I say don't worry you qualify for thec wearing blue pants rebate for 25 cents. He then says sold and buys my widget for 75 cents. I then make a profit of 70 cents. This analogy seemed to confuse him and he went right back to why we couldn't go back the original agreed upon price. I said I'm going, he said we can still work on it. I replied are we going have a deal at 19.8? He said he stayed late for his kids. I have kids, what does that have anything to do with anything? Then I got in my truck to leave, he went into the building and started laughing with the sales manager. If he didn't do that I wouldn't be writing this. He could've waited ten minutes until I left to make fun of me. He lost the sale over 450 dollars and they lost a family of customers because they were obtuse and demeaning. Epilogue, I found a better price with Autonation in Phoenix by 2 thousand.

Stephanie called us and followed up on my inquiry of our Dodge Charger. And we bought it. Our salesman was Frankie. I didn't know there was all these Fisher places. I hope she gets part of the commission as she was there first and followed up

I had a great buying experience with Sam Oliverio! He took tons of time, was great and knowledgeable about many different makes and models, was never pushy at all. I really dislike the pushy part of car sales, and SamO was NEVER pushy. All the staff that I came upon was nice and friendly and made sure I was being taken care of. Overall great experience, I left with what I wanted and am excited about my new car. Great team at Fisher!

I worked with Sam O for the purchase of my new 2016 Grand Caravan. It was a great experience! He did a wonderful job interpreting every aspect of the deal to us. Will most definitely be working with him in the future, and sending my friends to him! Thank you!

I was helped with my repaired needs by Tomas De La torre who went out of his way to help me, he was very good customer service skills and he always demonstrated caring about my customer satisfaction

JR helped me thankyou very much for everything! Great customer service

Great customer service ...got us back on the road in no time...thank you JR.

I had an excellent experience with Fisher Service department. JR was of great service to us. Always friendly and helpful. Thank you.

Excellent dealership and great customer service. Dealership is highly recommended. The staff was courteous and friendly. They kept me informed of repairs and verified warranty availability.

They helped my grandma and I get my first car and gave us a good dealing