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Jaime is the best, he always listens to what your
Jaime is the best, he always listens to what your concerns are and does what he says he will do. Great guy!
As my first new car ownership, the customer service
As my first new car ownership, the customer service provided from Service Advisor Mr. Martin Ortega was excellent and smooth.
Great customer Service.
Great customer Service. Fast and reliable. Recommendation was good, there was no push to purchase any other services.
Jaime Rohlmeier always takes great care of me.
Jaime Rohlmeier always takes great care of me. This last time he even called me on his day off to help me and let me know my truck was ready for pick up. I always appreciate working with him. I have also been helped by Christian Farris in the past and he is a great guy as well. The team is all attentive when I come in.
Given my history with other Nissan dealerships.
Given my history with other Nissan dealerships. George was awesome, He kept me updated during the service the entire time. He explained to me how long it was gonna be and how it works. The technician was awesome as well, he checked my car thorough, and explained every thing and what he was looking for. Definitely a positive environment, they have made me feel safe and comfortable knowing that my car will be in good hands!
My wait time was minimal.
My wait time was minimal. George Peters was very friendly and answered all my questions. I trust all of my vehicles with Shottenkirk Nissan Katy.
Outstanding customer service from Service Advisor, Martin
Outstanding customer service from Service Advisor, Martin Ortega! He took the time to listen, problem-solve, check effectiveness of interventions, openly communicate, and he did it all with professionalism, patience, and objectivity. Mr. Ortega is a rare and true example of an exemplary employee, and a role model for others. For the first time in many decades of auto ownership, I felt like my voice was heard, my concerns were relevant, and that being a loyal customer actually mattered. Thank you, Mr. Ortega, for restoring my faith in Nissan, for making a huge impact by doing your job with integrity and humility, and if someone reads this message, you need a raise and a promotion! Good help is so hard to find, and you are great help! Thank you so much for fixing my car. It may not seem like much, but it means the world to me!
Everything was really good and on time.
Everything was really good and on time. Martin the person that take care of me was excellent.
The service at this location is great!
The service at this location is great! I don’t wait too long and Jaime always explains the work my car needs throughly.
I purchased my vehicle 3 weeks ago and they won’t send me
I purchased my vehicle 3 weeks ago and they won’t send me a copy of my paperwork and purchase order.