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Banister Ford of Marlow Heights

4.1
(1,329 reviews)
Visit Banister Ford of Marlow Heights
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (888) 319-6067 (888) 319-6067
Used (888) 904-7554 (888) 904-7554
Service (866) 872-6297 (866) 872-6297

Inventory

See all 222 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2024.
Dan Banister, aka "Dan the Man" is a household name to many, in the Hampton Roads area of Virginia. Banister made his debut years ago with his witty commercials, grabbing consumers' attention to come "Swap Keys" with him by purchasing a new car. Dan Banister is the principal owner of two Virginia dealerships, Banister Nissan of Chesapeake, and Banister Nissan of Norfolk. He is one of only 15 black-owned Nissan dealerships nationwide, and his stores are consistently among the top-performing Nissan dealerships worldwide. This will be Dan Banister's third dealership, the first time as a Ford dealer.
Welcome To The NEW Banister Ford Of Marlow Heights. Learn More About Your Ford Dealer In The DMV Metro Area

Service center

Phone number (866) 872-6297

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 31 employees View less employees

Reviews

4.1
(1,329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Banister Ford of Marlow Heights from DealerRater.

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5.0

Banister ford provided great on time service and very

Banister ford provided great on time service and very friendly and professional personnel and keep you informed throughout the process

5.0

Banister ford provided great on time service and very

Banister ford provided great on time service and very friendly and professional personnel and keep you informed throughout the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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1.0

Paid $8600 cash for used KIA for my son.

Paid $8600 cash for used KIA for my son. Days later car shuts down while he is driving on I495. In all it shutdown 3 times before we could get help. It took several calls to the dealer to get assistance. Following their request I brought the car in to the service department. Unable to figure out why it was shutting down, I was told to take to a KIA dealer who should be better able to resolve the issue. (they didn't mention there was a KIA dealer next door. I drove the car to KING KIA in laurel. They didn't have an appointment for 4 days, so i left the car. While registering the car in their system, the service rep asked me if I knew there was 3 open recalls on the vehicle, I did not and was told by Banister there were no issues with the vehicle when I bought it. The rep said "they should have told you there were 3 open recalls" so you could decide if you wanted to buy it with the recalls. He said he would conduct a full diagnostic on the vehicle at a cost of $280. I sent a text to Banister informing them of what had taken place. I did not get a reply. I returned the following week to get the results. The service rep said there were no error codes, they suspect the instrument cluster was the issue. In addition to the 3 open recalls, the rear brakes were "in the red zone" (Note: The spec sheet says "New Brakes"). Throughout this ordeal I have made several attempts to speak to the used car sales manager (Mike). As of the writing of this review, he has yet to contact me. On at least 3 occasions, Jasmine and Kelly went to him while I was on the phone and told me he would call me back, it is 30 days since I bought the car, he has yet to make that call. So here I am, with a car that is unsafe to drive and given the option to either pay to fix the issues KIA found ($3,400) or purchase another vehicle and apply $6100 of the $8600 I paid to another vehicle they are asking $14,500. Said vehicle has low mileage (less than 40k), but both CarGurus and Autotrader report it as over priced by $2k. What would you do?

1.0

Paid $8600 cash for used KIA for my son.

Paid $8600 cash for used KIA for my son. Days later car shuts down while he is driving on I495. In all it shutdown 3 times before we could get help. It took several calls to the dealer to get assistance. Following their request I brought the car in to the service department. Unable to figure out why it was shutting down, I was told to take to a KIA dealer who should be better able to resolve the issue. (they didn't mention there was a KIA dealer next door. I drove the car to KING KIA in laurel. They didn't have an appointment for 4 days, so i left the car. While registering the car in their system, the service rep asked me if I knew there was 3 open recalls on the vehicle, I did not and was told by Banister there were no issues with the vehicle when I bought it. The rep said "they should have told you there were 3 open recalls" so you could decide if you wanted to buy it with the recalls. He said he would conduct a full diagnostic on the vehicle at a cost of $280. I sent a text to Banister informing them of what had taken place. I did not get a reply. I returned the following week to get the results. The service rep said there were no error codes, they suspect the instrument cluster was the issue. In addition to the 3 open recalls, the rear brakes were "in the red zone" (Note: The spec sheet says "New Brakes"). Throughout this ordeal I have made several attempts to speak to the used car sales manager (Mike). As of the writing of this review, he has yet to contact me. On at least 3 occasions, Jasmine and Kelly went to him while I was on the phone and told me he would call me back, it is 30 days since I bought the car, he has yet to make that call. So here I am, with a car that is unsafe to drive and given the option to either pay to fix the issues KIA found ($3,400) or purchase another vehicle and apply $6100 of the $8600 I paid to another vehicle they are asking $14,500. Said vehicle has low mileage (less than 40k), but both CarGurus and Autotrader report it as over priced by $2k. What would you do?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I have had the pleasure of having my car serviced twice

I have had the pleasure of having my car serviced twice at this dealership. Both times everyone has been courteous and exhibited professionalism rarely seen anymore. Kudos!

5.0

I have had the pleasure of having my car serviced twice

I have had the pleasure of having my car serviced twice at this dealership. Both times everyone has been courteous and exhibited professionalism rarely seen anymore. Kudos!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
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4.0

Thanks better than before.

Thanks better than before. I know you are new management. I was hoping for better service. Hope it’s the same next time I come.

4.0

Thanks better than before.

Thanks better than before. I know you are new management. I was hoping for better service. Hope it’s the same next time I come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
3 people out of 3 found this review helpful.
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5.0

Service department was very professional and notified me

Service department was very professional and notified me when my car was logged in after receiving it via the night drop off. I was notified through every phase of the diagnostics and received my vehicle on Monday after dropping it off on Friday after hours. Not only was the problem correctly repaired, they did an outstanding job on cleaning the vehicle. Definitely a 5 STAR dealership

5.0

Service department was very professional and notified me

Service department was very professional and notified me when my car was logged in after receiving it via the night drop off. I was notified through every phase of the diagnostics and received my vehicle on Monday after dropping it off on Friday after hours. Not only was the problem correctly repaired, they did an outstanding job on cleaning the vehicle. Definitely a 5 STAR dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
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5.0

It's a great dealership.

It's a great dealership. I always get my truck fixed. The wait time is not long.

5.0

It's a great dealership.

It's a great dealership. I always get my truck fixed. The wait time is not long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
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5.0

I mentioned to give 5stars,awesome customer service, east

I mentioned to give 5stars,awesome customer service, east appointment, I will be back for all my services

5.0

I mentioned to give 5stars,awesome customer service, east

I mentioned to give 5stars,awesome customer service, east appointment, I will be back for all my services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
4 people out of 4 found this review helpful.
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1.0

when I found out after two hours, service technician

when I found out after two hours, service technician could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle because they simply said that they could not find any error with the car that I had come there and spent 3 1/2 hours for basically nothing. I just know my car told me that Front end collision prevention needed to be repaired. But in all fairness that light has not come on since so I’m not sure who is in error. Perhaps the car? My representative seem concerned, but did not hurry up the lateness of the final report.

1.0

when I found out after two hours, service technician

when I found out after two hours, service technician could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle because they simply said that they could not find any error with the car that I had come there and spent 3 1/2 hours for basically nothing. I just know my car told me that Front end collision prevention needed to be repaired. But in all fairness that light has not come on since so I’m not sure who is in error. Perhaps the car? My representative seem concerned, but did not hurry up the lateness of the final report.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Great service, I just went for 1 hour just to sign the

Great service, I just went for 1 hour just to sign the paperwork, that's great service.

5.0

Great service, I just went for 1 hour just to sign the

Great service, I just went for 1 hour just to sign the paperwork, that's great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
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5.0

Quick service.

Quick service. Completed work in a reasonable time. All work complete and they did not try to sell me stuff I did not need.

5.0

Quick service.

Quick service. Completed work in a reasonable time. All work complete and they did not try to sell me stuff I did not need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
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