Reviews
Salesman was very informative and the entire staff was
Salesman was very informative and the entire staff was friendly and helpful. Would buy from them again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! We look forward to your next visit! Take care!
My service advisor, Don Grand give me excellent service
My service advisor, Don Grand give me excellent service and answered all my questions when I was in for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Thank you for leaving us this response!
Dealer was very helpful in putting together a package
Dealer was very helpful in putting together a package that worked for me. Other staff was helpful when dealer was unavailable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.
As a 55 year old, I gotta say this was the most pleasant
As a 55 year old, I gotta say this was the most pleasant experience I have ever had when buying a new car. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Everything was going really well they communicated
Everything was going really well they communicated effectively and efficiently and I thought the price was fair on the trade and the new vehicle. I was extremely disappointed that when they did not provide a manufacturers manual on the 22 Land Rover that I purchased there and offered no assistance with obtaining one for me.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. Someone from our staff will be reaching out to you in the very near future.
You can make this up to me by paying the $250 to Land Rover to provide me with the manual for the 22 HSE Westminster that I purchased from your dealership. Thank you
Have been a fan of this dealership for over 20 years, and
Have been a fan of this dealership for over 20 years, and it continues under new ownership. The staff is friendly, courteous and knowledgeable in the sales and service departments. Would not consider going elsewhere!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
They were very busy and it took longer to get processed.
They were very busy and it took longer to get processed. It took a while to perform the service and they didn't wash my truck.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
From the day I purchased my Rav 4 here in 2016 to the
From the day I purchased my Rav 4 here in 2016 to the present, I have always had a great experience with this dealership. I can always rely on the service team to give me good advice as to what needs to be done when I bring my car in for its regular maintenance and servicing. Love my car and appreciate the honesty, respect and support I have always been shown. Teri Moran
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Treamoran, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.
The dealership has a convenient location, helpful staff
The dealership has a convenient location, helpful staff and technicians, and a comfortable atmosphere in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Have always enjoyed family owned dealerships.
Have always enjoyed family owned dealerships. I know Don Joseph doesn’t own it anymore but most of the employees are still there. That’s good. Don’t want to become just a number.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Kent