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Toyota of Kent

(1,500 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (330) 968-0346 (330) 968-0346
Used (330) 474-3696 (330) 474-3696
Service (330) 474-6372 (330) 474-6372

Reviews

(1,500 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Kent from DealerRater.

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Extremely flexible service department and very helpful.

Extremely flexible service department and very helpful. I saved the wrong date for my appointment and they were able to fit me in without question.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very quick, helpful and to the point.

Very quick, helpful and to the point. They didn’t try to add anything on. Fixed when I came in for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

J, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please let us know if there is anything else we can do for you; we are more than happy to help!

Nice, clean, friendly , professional ,honest place.

Nice, clean, friendly , professional ,honest place. Service amazing quick, I would recommend to all my family and friends!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Bobbil! We're so happy we were able to help you out! We hope to be of service to you again in the future. Take care!

1st time visit for 20k check up, everything went really

1st time visit for 20k check up, everything went really well, answered questions and was extremely quick. Great 1st time experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Steve Ator, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Dan is fantastic in Service department.

Dan is fantastic in Service department. Always a great experience! Workers are always friendly and look out for your best interest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Morrismatthew15, we are so happy to read such a great review about Toyota of Kent! We look forward to your next visit! Take care!

Great service team.

Great service team. Friendly staff. Wish they showed a little more appreciation on the management end in the way of customer loyalty. No complaints with service team, nothing but good things to say. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Johnmichaelmcn! We're happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Toyota of Kent

Service was completed in a timely fashion, and staff were very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Adam Makruski! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

Routine maintenance

My car was serviced in a timely fashion. The waiting area was quiet and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas Ponyik, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future!

The sales representative Ryan Dodge was excellent!

The sales representative Ryan Dodge was excellent! Will highly recommend him and Toyota of Kent to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Hi Agreenfield52, thank you so much for your positive comments about Toyota of Kent! We are always more than happy to assist you if anything else comes up. Take care!

Everyone I dealt with was polite, friendly and efficient.

Everyone I dealt with was polite, friendly and efficient. Nice easy and smooth service appointment without any surprises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Thank for taking the time to leave us this information about your recent visit. Take care!