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After 2 weeks of waiting for car I was driving 90 minutes to pick it up and got a call saying they didn’t have the title and couldn’t sell it. Asked why... they knew at this late date - it was the sales managers day off the day before. Waiting for permanent plates and registration for 4 weeks - it expires in 2 days - I don’t have them yet - asked why - the sales manager had a day off and didn’t know this was an issue. I paid extra money for title and registration through the dealer, not to mention this is a standard procedure and they didn’t have any responsibility to make it happen. If you want a good experience don’t go to this dealer or if you do - expect that there will be issues. They have no responsibility or follow-through in basic services of buying a car - yet they will charge you for those services
Got a quote from them on the Internet. Price seemed good and internet salesman was friendly and seemed honest. But when we got there to buy the car, we... were turned over to two other salesman who would not honor the price quote and were pretty nasty too. Wouldn’t even come close to the promised price. Don’t waste your time with this dealer. We got up an left, went to another dealer (across the River) and bought the same car for less than Newburgh Toyota’s phony Internet quote. Avoid these guys.
From Kristen in the Internet Department right thru the entire sales staff, they made my wife's car buying experience a truly great one. Kudos to all!
Congratulations on your new vehicle and I'm so glad you enjoyed your experience here. We appreciate your patronage and look forward to seeing you for ...your scheduled service. We also invite you to come in when you're in the neighborhood, say "hi" and grab a cup of coffee.
Upon arrival to the facility, I found myself not finding an open door. When I finally entered the facility I was greeted by a busy woman on the phone... and a salesperson on his phone. When I was finally acknowledged he asked “can I help you?” This was in a manner that seemed like he couldn’t be bothered. I was so frustrated that I just left.
They perform mediocre service, make tons of expensive recommendations and sell you products that do not last. Service takes a long time for simple oil... changes.
First of all, the doors are all locked. I checked out a used car and when trying to get in, the doors were locked. Upon finding the entrance i come to... a desk with a receptionist and salesperson. The place looked empty. The guy couldn't be bothered. He said he wasn't sure if it was available and that he couldn't check at the moment. He did not get up from the chair. I just walked out. I ended up buying at another Toyota dealer in Orange County. I hope they can get their act together.
This is a great place. I purchased a new Tacoma recently. David was my salesperson. Randy was my finance manager. Everything went smooth and Randy... even lowered the price of the truck to buy a warranty! It was practically free! I highly recommend this place!
Purchased a new Toyota. Sat with a finance manager Randal who lied and said the bank required a warranty and therefore my payment went up. This is unscrupulous.... To top it off the sales manager not only defended him, but said he “made a phone call” to the bank to take it off. I saw him in his glass office making a hand gesture of J-ing off. Please. This place is full of it.
I bought a used Honda from here less then 4 months ago. I've been spending money left and right to fix it. I brought these things to their attention, but... said just go through the warranty...I still have to pay money to get it fixed AND somethings were not covered under the warranty. Also, they were too busy to look at my car when I should've drove it! I had to go straight to Honda. They took me right away. I will NOT be trading my car in here when it's time. DO NOT BUY FROM HERE!! I recommend HONDA.
Really bad service and dealer!!! Trust me, don't buy any car from here. They have so many tricks. First, they give you a Quoto, and they will rash you,... say many good words. After you signed the paper, you will find you were charged much more than you know from the quoto, like extra warranty and so on. But it's too late to change , and they can't change anything as they said. Second, they didn't do what they promised, be careful with what they said, Salesman patrick, especiallly sales manager "Doggh" something have so many stories and parable, just want you pay more money and buy more thing, but late, you will find they are so busy and every time you spend several hours to find them and beg their service. Thirdly, not the end, even you drive car back, someday later they will mail and ask pay more, or they can't give you the registration card. You need to mail their check or drive to their. Come on, guys, why you did't inform me earlier. I understand, you know just want to me sign first, and then you know how to get more money!!! Everybody, Once again, be careful talk with them. OK, If you do not afraid waste money and time, if you not angry like me now, if you can endure their service. You can do business with them Actually I am lazy and busy, and don't want to write a review, because they have a military financial. Speak very strong and fast. My friend, encourage me. I need you like, I just can't endure them.