Brighton Motors

This place is full of crap; they sell you vehicles; insurance and a dream on vehicles that should not be legal to drive off the lot. Briana, the finance manager is a scam artist; I attempted to cancel gap coverage, signed the paperwork however keep getting the run around regarding the credit to the car payment from her and the so called sales manager. Is this the new America and how business is conducted??? Somebody needs to hear me; DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!!!

had a great experience wi the everything, they worked with me to get a better loan than what I was pre approved for before getting there

Worst customer service I have ever had this dealership puts cars for sale that are not safe to use ie turn signal not working air bag malfunction tires nine years old and dried rotted after promising to fix issues with turn signal truck delivered not working had to go to three different shops before salesman would authorize repairs all on my dime and time Midas did the work called dealership to get payment spoke to salesman who was on speaker phone at the time asked if Mr Jensen w was still being xxxxx me and five other customers heard the conversation after the light was fixed I had another 2700 dollars in repairs reaches out to general manger to discuss my issues let voice mail with no response no way would i recommend any one to purchase a car form Brighton motors in Brighton mi

Guy was super nice. He was not pushy into a sale at all. Highly recommend Brighton motors

Warning beware of Brighton Motors. There are big liar. I purchase 2016 X5 4/12/2024 $17,500.00 when I talk to sales man (Kenny Deitert) he told me everything up to date and even brand new tire ,they cannot sale any vehicle without any inspection. When I come to pick up the vehicle and want see the vehicle Kenny Say still is service center and then rush me to pay, after bring the vehicle closing time I check the vehicle and see back set pocket is broken, I show to them Kenny told me he going send check. He never did. Now problem is arise big time when I drive home brake light warning is on and oil sign is on .next day I take to mechanic I get big surprise he check nothing was done need complete brake work and oil change air filter cabin filter. I have all picture and invoice how much money I have spend.do not trust this dealer ship. everything they says was big lie. I am going to report BBB.

Professional to the point and very reactive to customer needs, very well done I never had to set foot in the dealership!

Kenny is the worst! Don’t go to him!! Everything he says is lie after lie… don’t fall for it!

I bought a truck ford f350, i was not told about a 900 fee for cleaning and detailing the truck, when the truck was delivered it was not clean nor detailed, the radio was not working the truck cab is damaged on top by the light one inch gap between the light and the cab so when it rains everything gets wet inside the truck, the dealer still has one of the truck keys and the sales person (Quinton) keeps telling me that he is going to send it and nothing yet, talked with the sales manager about this issues and he said he was going to call me back I am still waiting 11 days latter, I’ve been calling and they said that the manager is not there or the call goes to voice mail left messages no call back yet. I been trying to solve these issues with them and they just keep avoiding me, I know I bought a used truck but the condition the truck was deliver is just not acceptable after being charged for a service that was not provided, the key they refused to send to me and the damage on the truck.

No problems with the vehicle I purchased . The dealership was disorganized, 1 employee didn’t know what the other was doing. My vehicle was delivered late without the transferred plate on it, without a proof of purchase or the title application. I drove around thinking this stuff was on or in the vehicle. The finance and sales managers became rude on the phone when I pointed out this problem, but finance manager apologized via text-when they would be proof of her behavior. The main phone line reports the message box is full. The finance manager informed me she doesn’t listen to voicemails and only returns texts, after I made numerous calls to correct the license plate/paperwork problem. I never considered that an office number would accepts texts. I also felt pressured to make a last minute decision regarding a car warranty, as I received no explanation of anything until I was signing the paperwork and the finance manager talked so fast, it was difficult to follow.

Everyone was very nice and easy to work with. I would recommend Brighton motors for anybody looking to buy a new used car.