Ira Acura Westwood

I had an excellent experience buying my new acura mdx. Leandra Khouri was super nice and extremely pleasant to work with. She and the finance manager both made the purchase smooth and easy. I would highly recommend this dealership to anyone.

Everyone I dealt with at Prime Acura was professional and courteous. They communicated well and at no time did I feel pressure to make any decisions I was not prepared to make. I spent six years in the automobile business ending in 1995. I was a salesperson, sales manager and finance manager. I know the ins and outs of this business and when I tell you they are professional, I know the difference. It was a very pleasant experience and I highly recommend this dealership based on my own experiences.

Our experience with Prime Acura could not have been better. They were responsive, knowledgable and courteous. As we contemplated the purchase, they kept us updated without the typical high pressure sales technique. Starting with Leandra in sales and Joe the sales manager, through Mike who assisted with finance, Tom who assisted with the final details and Doug who managed to wrestle a difficult license plate off of our old car,the entire Prime Acura team made us feel like we were part of their family.

Melissa was an excellent Salesperson. She was friendly, customer service oreinted and very knowledgeable about the Acura MDX. It was a pleasure to work with her. I felt Prime was very competitive in the Massachusetts marketplace and gave us a very fair trade in on our car.

Working with Dale was a pleasure. He was courteous, kind and low-pressure. I wanted to test drive the TSX which I had seen at the auto show in Boston. I was very happy with how the car handled on the test drive. We discussed buying new vx. used. Dale explained the pros and cons of both and I ended up with a used 2010 TSX. Dale was a true professional throughout the entire process. By far NOT your typical car purchasing experience!

We really enjoyed our experience purchasing our New Car. Leandra was great to work with. She was very informative, friendly and didn't create the pressure that we have experienced with other automobile purchases. I will definately recommend this dealership to others and especially recommend Leandra!!

I came in looking for a used Acura TSX and Leandra was very proactive in getting the car I wanted which was not in there location, but in there sister location to her dealership in a timely and prompt fashion. She is a very kind, courteous, and professional sales woman and would recommend working with her to anyone interested in a car offered at her dealership. Thank you leandra!

This may be premature. But let it be said, I am always happy to review things on line, and typically do so for the better experiences, since I believe good service ans support deserve recognition. Went to Prime in Walpole to look at a used RDX that I saw on line. The salesman had me drive a new one ( the used one was "blocked in "). He then took me for a drive by of other new vehicles of site. Nope, i want used. I then drove he " special" that was reportedly about to go to auction....low mileage TL. Good pricing. Decided this was a better choice for me. So, i bought it, with trade in, for a good price. Am happy with things so far. Returned the next day to finish the cash deal. Took the car home. Got home, no manual. No second master key (this is a certified used car). I called salesperson, he'll order one. I go on line to learn how to work the nav, voice commands, etc. Then, do my radio pre sets. Go to load the CDS, the CD player wont load. Call again. Says make an appt with service. I have had the car now for only a few hours. Thomas the GM calls me, apologizes, will leave me a manual to pick up later that day. I do. Go home, remove the paper floor mats. Carpeted mats are very worn with holes. My bad, I should have checked all of this before i left the lot. But, isnt that what certified does FOR me? Now, its Monday. Picked up car Saturday. It goes to service, hubbie waits 90 minutes...needs whole new radio. Will have to order. Appt for Friday. Tuesday, drive home from work, thinking "cool....I am now one of the chosen with bluish headlights". Hmmmm , ONE blue headlamp. They are mismatched. And, the headlight is flickering. I call, get Thomas. Says he will make all this right. I sure hope so. Certified? By.....???? No manual. No spare master. ( got it now). Mismatched headlamps. Flickering headlamp. Icky floor mats. My confidence is shaken. This needs to be made right. The people were friendly enough. Not pushy, but my salesperson was not a good listener (I wanted USED), nor did he appear very knowledgeable. New guy. Forgiven. So, I will see if things go better now that I have the 150 point certified check list in hand. Note to self, and all....DO A THOROUGH check yourself. Certified is only as good as whoever did it. Fail.

Everyone was professional and kept their promise on what was asked during the sales process. We test drove a few cars and all of them were in excellent condition.

I had been doing a lot of research on my dream car, and though I wasn't planning on buying just yet, the price quotes Leigh gave me convinced me to finally make the purchase. As soon as my wife and I got to the dealership Scott promptly took us for a couple of test drives without us having to ask. Since they didn't have a vehicle with both the tech package and drive options we liked, we drove two cars: a front wheel drive, and an all wheel drive equipped with the technology we were looking for. We only spent a couple of hours at the dealership, which we appreciated. The sales team was very helpful and not at all pushy, and respected our buying decisions. When we came in to pick up our new car, we mentioned that the one we were driving was due for an oil change. Scott offered to get us an oil change on the spot - without an appointment - even driving our old car in to get serviced while we reviewed the new car's specs. This was about 30 mins to closing, but saved us the inconvenience of coming back. Scott kept us updated in the weeks before the car arrived and checked in with us after we took it home. Overall, he and the team made this the most painless and hassle-free experience we've ever had. We highly recommend Prime Acura to family and friends.