Ron Tonkin Alfa Romeo

Sales people are very low key and intent on matching your car preferences both in style and pricing.

I understand Alfa dealers are relatively 'new' back to the states but it's been several years now, no excuse to only have one qualified technician on the payroll to work all the servicing needs of the dealership. Troubling anecdotes with Service Advisor and managers regarding difficulty finding and retaining past or future service staff at dealer. 2 months waiting to get my car back for a simple oil change and 'check' of some other items, including minor hood latch rig. Even after I presented a physical copy of my typed/very-detailed list of the questions/concerns to check on veh, [knowing how dealers can often focus on the big things and forget everything else you mention]…and emailed it to them, it wasn't taken seriously and Service Advisor often 'forgot' or neglected to even look into the many concerns. Until I complained somewhat to Service Manager at week 7 of them not even moving veh to service bay from parking lot, did they finally mention checking on my list of concerns. Ultimately, they didn't provide any feedback to my list of concerns, didn't even attempt to repair my hood latch, despite me needing to pry hood up since I purchased the veh, didn't find anything of concern for clunking noises in rear wheelbase, [but naturally charged a diagnostic fee-for a test drive around the block?], citing 'known characteristic of these vehicles', then forgot to even change the oil before I reminded them days before picking up...again almost 2 months later... and just noticed they couldn't even reset the maintenance service timer in the dash computer. Overall, very upset at dealer service experience. It would have had a better response if they at least provided an occasional call or text of current status/explanation/ETA, to keep customer informed, but I had to reach out every couple weeks to find out what’s the status after hearing nothing, service advisor never answered phone, and I wouldn’t have a returned call after leaving voicemails. Had to call manager after weeks of ‘Sorry, not ready yet, our 1 busy tech is working all the currently backed up vehicles’ Texts. Will not disparage the sales staff, however, as they were friendly and helpful in their limited capacity, and seemed apologetic for their service department. And I don’t know if I just feel sorry for the Service Manager and Advisor. Maybe they’re just in a bad situation but, money cures all right? Offer to pay more and get some mechanics trained up! Maybe that’s simply out of their control. Most concerning is, for the next time, the fear of a duplicate experience not getting the vehicle serviced in a timely manner unless driving 80 miles to the nearest dealer in the next state to hope for a slightly better turnaround/experience for the inevitable future servicing needs. That’s a terrible expectation for a customer to have to consider to simply get their car taken care of in under 2 months. Again, I get it... Alfa has an uphill battle to climb to get the operation up to the customer satisfaction of say Ford or Chevy or Honda… but my experience left a bad taste in my mouth for taking a risk on the beautiful Giulia Quad. If I was a lessor patient man, and didn’t love this car so much, I would probably have left it there at the dealer in anger and frustration! They’re going to have to do a lot better if they want to continue selling cars in the U.S.

Steve in the service department was responsive and helpful. Very pleased with the service I've received.

This is a smaller dealership which leads to an environment that feels much more personal and everybody there is super helpful and friendly. Very positive experiences and highly recommend.

Lucas was transparent from the beginning and made sure he listened to what I wanted. He took the time to ensure every step of the process was thorough and explained with ease. He also kept me updated on the delivery of my vehicle and sent me video updates. I appreciate his professionalism and overall positive energy. Thanks!

Alan was super helpful and calm and I felt way less stress than my last car buying experience!

We just purchased a vehicle from the good folks at Ron Tonkin Alfa Romeo and I can’t begin to say enough good things about the experience. We love the vehicle and Jo Middaugh, the sales agent who helped us through the purchase, was listened to our needs and bent over backwards to put us in the right vehicle. Thanks Jo!!

Steve did a great job responding to my needs, car was looked at quickly plus the other work was done that was needed.

I had a great time visiting with the guys at Ron Tonkin Alfa Romeo and keeping my Giulia in top condition.

Great service from Mark - the work on my car was very thorough and issues I was unaware of were identified and fixed. My impression is that these guys are working in a very constrained and logistically challenging environment - mr tonkin - you need to give Mark a pay raise - he's a reason to go back with more business!!