Bob Rohrman's Gurnee Hyundai

“No hassle no haggle pricing” with “no hidden fees”. I asked for an out the door price and I get $1500 for nano armor and $864 for anti theft xx. Acted as if they were doing me a favor by removing the nano armor. Very dishonest and deceptive. Also over priced. Went with the better deal over these guys.

I just purchased a 2025 Hyundai Palisade, and I absolutely love the vehicle!! However, Hyundai Gurnee is shady and downright deceitful to their customers! From the moment they made me wait an hour (past their closing time) while I had my 12-year-old daughter with me to get into the financing office I knew something felt off. The finance guy made very clear they were past closing hours and had no interest in explaining anything, just throwing the iPad in front of me and telling me where to sign and initial so we could all get home. My assumption was I could trust them due to being told I was considered family now - which was a huge mistake!!! In review of the paperwork after getting home I identified the agreed upon sale price increased by almost $8,000. I also identified a $5,500 extended warranty added to the purchase price – however never once in any conversation did anyone talk to me about the extended warranty let alone discuss me actually purchasing it. They also have a $1700 charge for “NDC” which I have zero clue what that is for. I have reached out for over a week to try and get explanations with zero response from the finance department. They ignore my emails and blow off scheduled calls to further discuss. I will ensure everyone I come into contact with knows exactly how this dealership – Rob Rhorman Hyundai Gurnee treats “family”!

Typical car dealership, will "bait and switch" you with online prices, we called about a specific car and were told it was on the lot, drove over an hour to get there and of course the car in question was "at the detail shop" but we will give you the same deal on a new car. Of course just a bunch of lip service and lies. I'm sure you can have a good experience here, but we did not. There are nicer Hyundai dealerships out there. Steer clear of Bob "bait and switch" Rohrmans.

Awesome buying experience. I loved that they introduced me to service after buying my car so I know exactly what to do when it rime to get my car serviced for the first time