Jim Click Hyundai Auto Mall

I want to give a zero star but as there are no zero stars I had give 1 star for their poor and negligence service department services. I took my car on Friday last week for my splash shield and as per the service department personal they would order a new splash shield.It will arrive on Wednesday and my car will be fixed on Thursday but when I called the service department for updates they informed me that it has become a backorder would be expected by mid of March. I have to be careful while driving over the potholes etc. My entire spring break went of waste thanks to Jim Click. Being a new customer I got a very good lesson to not approach any new dealer but how much ever you have urgency please go back to the previous trusted dealership for services.I called again today in the morning but was said it is expected by Wednesday and when I asked for a loaner car the guy transferred my call to another advisor who had a voice-mail setup. I am frustrated as my entire spring break went waste as I was stuck inside my house doing nothing. Next week I have to return to work and with all the huge pot holes and rain in Tucson I don't know what to do. They don't call with updates nor text messages but make you call them. I request please don't go to this service department for services at auto mall as they make you wait for fixing the part and later let you know it's a wrong part and now another week for the correct part. I am frustrated and think of the unlucky day , why did I ever approach this bad services. As I had heard lots of bad reviews when moving from Phoenix. I request customer please 🙏 don't hesitate to go to some other small service providers but never this Jim Click Auto Mall.

Tried to schedule my "oil change for life" oil change and they cant get me in for 3 months!!!!! I called back and offered to pay out of picket for oil change and they could get me in immediately! Never buy from these guys.

I know it's been under construction for at least a year or more but to have to go thru another year or more...they need to make some changes in their service department. First of all, I'm sure Jim Click could have afforded at least a double wide trailer for people to wait in. Instead it's a single wide with hardly any room...with people having to sit side by side...Covid is still alive! and we won't even mention the fact that there is no bathroom! And it is not handicap accessible. To make elderly people climb stairs and then sit in a confined space for 2 hours is horrible. Second, you need to streamline your services. After my car was finally done, it was pulled up to a parking place and I went to get the keys and Russ said he had to give the papers to Jose who would then walk them over to the tiny trailer and meet me there. However, instead of walking them over to Jose, he stops and starts visiting with an older couple who had just pulled up! I got the attention of another salesperson and asked if he would please go and get my papers or I would. (I had already waited 2 hours!) Russ finally delivered the papers and I waited another 10 min, having sent a text to Jose requesting my papers so I could get out of there and he didn't respond.He finally came with my papers and seemed annoyed that I was being so impatient and said some rude things, in a very patronizing way, and I just wanted to sign and leave. My report was all green and I didn't owe anything so that could have been handled much differently. So disappointed.....maintenance for life should be framed as headache for life! Oh, and I didn't even get a free car wash out of it because it had been broken for at least a week. Do what other dealerships do and hand out car wash vouchers !! It might help take the edge off a very wasted morning!

Tried to schedule an oil change on their app. None are available for abt 3 mths! I had tried a different Jim Click Hyundai dealership previously. It required 2 mths for the appointment. With the appointment and upon going there, they required me to leave the vehicle for 2 1/2 hour. For an oil change!!!! I did not anticipate any other dealer location to require such a wait for a 10 min service. Now, it will be at least a total of 5 months to get an oil change. I will have to go elsewhere. At the last one there, I was told that it would be 4 hours, because of a tow hitch issue recall. I don't have one, but they said the wiring was there, so it applied. I had another person pick me up for the 4 hour wait. Abt 30 min later, they called to advise it was complete. No consideration or apology to the person that had to unnecessarily pick me up. MY disdain for JIM CLICK Dealerships is now expressed in general conversations.

Almost three hours to simply purchase a pre negotiated deal was completely unacceptable. The sales manager and finance manager were both rude. I almost walked out twice due to the delay tactic. Find another dealer who values your time and treats you like a paying customer.

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative.

I just want to give a shout out to Rohit Bamba. He is the best car salesman I've ever met! My husband and I have been looking for a reliable and affordable car and Rohit took us to the best on the lot! He was so friendly and knew everything about the car, which of course we bought. It's all because of Rohit.

I was VERY disappointed in the deal that I got with the dealership. I paid $4000 more than I should have, had I bought it at another dealership. I have bought several cars from them before, and I have ALWAYS gotten the white glove experience and have always before got an excellent price and was treated very well. This time, I was not. It was sneaky in how they dealt with me on this deal. I had no idea about there being a market adjustment of which I paid 4K more than I should have. I am so very upset about the deal. Yes, they did give me 995 in credit for accessories, in which is good, but, can't use right now as this being a new model, no available accessories, so does not do me much good right now. The only way to make me whole again is for me to get the 4K refunded back to me. But, I am also worried and scared about retribution, or the dealership not wanting me as a customer anymore because of my unhappiness. For, I want them to know that I do love them, I LOVE the Kona that I bought, and I have always loved the Kona and the great deals that I have gotten from the dealership in the past. This time, like I say, I was not treated special. I know Ford offers loyalty programs for people that have bought Ford cars before, and my wife bought a brand new Ford Escape and she paid about 3K BELOW MSRP. I am very happy with that deal they did for us. But, again, for me, I paid 4k ABOVE invoice. I so wish to get this resolved. I want to be a long time customer of Jim Click and his dealerships. And, as with Jim Click, even with Hyundai, and the times that I have contacted them with questions about my car, they have always been so very awesome! I just wish we could get this 4K refunded back to me. Now, every time I get into my car, which as I say, I love, I will always have this thought in my mind that I paid 4K more than I should have and I am not a fist time buyer. I should have gotten much better pricing. As just with other dealerships that I have contacted and gotten emails from where I see they are NOT charging a 4K market adjustment. I am so nervous about even writing this. As I do not want anyone mad at me, I just want to get this resolved. And, I hope with Hyundai as a go between, or helping me, that would be awesome. I hope this all makes sense, as, I am trying my best to get my point across. Again, everyone at the dealership was great, I just wish I could have gotten this 4K refunded back to me. Then, I can come back here and change my rating and tell everyone how happy I am that I was able to get this resolved to my satisfaction and have me as a very happy customer.

We took our Hyundai in a local shop for AC repair. After 3 visits back to them it still didn't work. They recommended Jim Click Hyundai at the Auto Mall. We took it there and they pinpointed the problem. Because the part was warranted thru other shop, Jim Click's rep indicated we should go back there and there was no charge. We did as they suggested. Part replaced and AC working great!! Will go back to Jim Click if the need arises.

I was recently in the Jim Click Hyundai Tucson Auto Mall location and although it took a while to get a salesman to help me when I got one finally he was very polite although he needed more information on the cars he was selling. I was looking at an Elantra GT N and he miscalculated the horsepower and performance. It was better than he said because it had more horsepower that he said. Overall my test drive experience was wonderful and I plan on purchasing a new car in about 5 more weeks