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Palm Springs Motors Ford

(522 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday 11:00am–6:00pm Closed
2021 state dealer award
View 2 awards
2021 state dealer award
2021 consumer dealer award
New (760) 558-4251 (760) 558-4251
Used (760) 558-4255 (760) 558-4255
Service (760) 558-4230 (760) 558-4230

Reviews

(522 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palm Springs Motors Ford from DealerRater.

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The service was prompt and friendly and topped off with a

The service was prompt and friendly and topped off with a courtesy car wash. I would and have recommended it to friends. George puts a little fun into being service rep. See ya in 5000 mi. Dick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my van in for recall items.

Took my van in for recall items. They keep it for 2 days and no action. Picked it up and was told I'd be called for repair the following Friday. No call. I called and left a message twice with no return call. Finally called again and got a response. Work is scheduled for this coming Wednesday, we'll see if they can make it happen.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very efficient and helpful tell you how long it will take

Very efficient and helpful tell you how long it will take and get it done in that time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alex, Max and Joey were very attentive and helpful

Alex, Max and Joey were very attentive and helpful throughout the entire process. From ordering to day of sale. Would highly recommend them to anyone looking for a good dealership experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have been shopping around for a new vehicle while

We have been shopping around for a new vehicle while commuting in a rental for about a week. We decided to inquire more about the Mazda CX-5 since we've gotten used to it. The whole staff was terrific during our purchasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I scheduled a free oil change on my very low mileage 3

I scheduled a free oil change on my very low mileage 3 year old vehicle, (my service writer even remarked on my low mileage). After 3 hours I was told my car wash in the wash……45 minutes later it rolled up. Almost 4 hours for an oil change (oh and a software update, NOTHING ELSE) is unacceptable! I could have done it my xxxx self in that time, or Jiffy-lube! Everyone was nice and friendly but…….c’mon.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great service! In and out and got a new Van! Thank you...

Great service! In and out and got a new Van! Thank you all so much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The team makes it easy and Hassle free always a great...

The team makes it easy and Hassle free always a great experience when purchasing a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Of course they say all of the right things when they are...

Of course they say all of the right things when they are trying to sell you a car. I waited 6+ months to write a review for this reason. They sold me on the extras, getting oil changes etc. of course it’s an all day process (though they assured me it wouldn’t be) so it’s not even worth it for me to go. The ladies that answer the phones are sub par and you have to call 3+ times to even get transferred to the correct person because the phone conveniently disconnects all the time. And then you get the run around from the financing guys, who of course tell you you’re not paying extra for any of the “included” oil changes, though the price of the payment increased when added at signing. Wouldn’t buy here again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Took 2 hours for an oil change with an appointment - in...

Took 2 hours for an oil change with an appointment - in at 7:00 out at 9:00

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.