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Larry Puckett Chevrolet

(523 reviews)

Reviews

(523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Reveiwing offers and Cars

Frank devoted a lot of time with us on our choice. We looked at a few options and thru his knowledge and experience he found a way for us to get what we wanted. We have worked with Frank over 20 years and bought numerous vehicles. He is number 1.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always great service

We have purchased several vehicle from Frank at Larry Puckett and have always received all the needed information we needed to make a sound decision on the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poor Customer Service

First of all, I have bought multiple cars from LP and it has been great, except for service. Today I went to service to get a key fob reprogrammed and dealt with Justin. He has little to no customer service skills and certainly made me feel like I was "IN NO WAY" a valued customer. Not only was he not friendly, but stated it had to go in the shop and a cost of $55 to get a simple key fob reprogrammed. What a sad way to be treated at LP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

First time buyer at Larry Puckett Chevrolet. I will be back. Friendly service, great experience and knowledgeable staff with a good selection of cars to choose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and Awesome service!

My experience with Michael Early was wonderful. He was very friendly and I am glad I chose him as my dealer. I am falling in love with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2019 Silverado Crew Cab

Great service! There was a $2000 rebate missing from the purchase price. The only thing I had to do was had the salesman go online to verify and got it added to the sale price. Thanks Larry Puckett!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service

Bruce Williams worked with me to get the best deal possible for the truck I was looking for. I was extremely happy with the customer service from the sales and finance departments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales department good, Service TERRIBLE

The salesman that helped me was great and got me the Camaro I wanted. The service department needs major improvement in accessibility and accountability. 12000 miles later, my front right tire has zero outer tread and take the car to get the alignment checked and fixed, keep in mind I have not hit any large bumps or run over curbs. I’ve had 3 other Camaros and all 3 never had alignment issues and those had 75000 when I traded them in. Had to haggle with the service department to get a loaner car to get to work as they are only open during the week. Apparently alignment and tires are only covered up to 7500 miles as per a GM warranty and they wanted to charge me $100 to get the alignment done. I’m under the impression that they sold me the car out of alignment and when I asked about a replacement tire they would not replace it. Haggled with them and they paid for an alignment to be done. Three weeks later, I got new tires put on at the local Firestone and found out that the toe angle was out of alignment. How does a car go out of alignment after 3 weeks of driving and the dealership checked all parts that could cause it to go out of alignment? Either it did not get done or someone did a horrendous job at aligning the tires. The service department is the downfall of this dealership and needs serious fixing. I will not buy another car from them if it means having to deal with the terrible service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Retired

Awesome honest dealership!! Love the staff at Larry Puckett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional and Friendly!

Debra was very professional and knew her product and also friendly and willing to answer questions to ensure my satisfaction. Will definitely look her up on my next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.