Herb Easley Mazda

In December 2021 I purchased a new Tahoe for my wife. Rocky was our salesman. He was knowledgeable and professional. We have no problem with him. He offered to sell me the Tahoe for an agreed upon price, in writing on a Herb Easley sales form. I told him it was a cash deal. We submitted $500 down payment on my debit card which they accepted. Later on Dillon, the manager called me and said he couldn't sell it to me for that price unless I financed it through the dealership. I told him we already made the deal and I was not going to finance it with him. He proceeded to argue with me and tell me that if I financed it he would make $1,500 more. He also complained that it takes a year for him to get a Tahoe like that from Chevrolet. He said I should just finance it and then pay it off next week so he could make more money. After he realized I was not going to give in, he started trying to shake me down for an extra $1,000. He said he'd go ahead and sell me the car but he'd have to add the thousand dollars to the deal. I again and again reminded him that we had already made a deal. It was in writing and they accepted my down payment. In Texas that constitutes a legal, binding transaction. After almost 15 minutes of heated, rude conversation he agreed to honor the original deal. He is rude, unprofessional and unethical in my opinion. I will never shop for another car at Herb Easley because of the way the manager behaved.

I am happy to say after writing my first review. Herb Easley reached out and offered to help me resolve my issue. Once I received the final bill from the dealership performing the repairs, HE asked if they could review the invoice and then provided information to have the invoice changed and reduced. After numerous back and forth conversations between dealerships the repair was eventually picked up by warranty. Although I am appreciative of the efforts HE extended. It is still a little disheartening over the process. I would consider purchasing another vehicle from HE. I would make sure everything is clear on the warranty . Thank you Mr. Michael Williams for the help getting this resolved.

I am hurt and extremely Unsatisfied with the treatment that my husband and myself have received from Herb Easley dealership. Late February my husband Samuel Creecy bought a 2012 Yukon from Herb Easley dealership in Wichita Falls. Getting the actual car was a great experience, we had no problems, everything went smoothly. My husband informed his salesman that he would be leaving Technical school the next day after purchasing the vehicle. Mr.Creecy informed his Salesman that he would need to call to give him an updated address once he gets to his next stationed destination. He informed the salesman that he would be going to Atlanta, Georgia to pick up his family then he would be PCSing to Charleston Air Force Base. Mr.Creecy was then told that it would be no problem, because it takes a good couple weeks to get his tag because they only have one person processing the tags for cars, boats and everything that they sell. Once Mr.Creecy received his new address which is in South Carolina he called and spoke with Donna on April 9th which is the person who is in charge of the tags and titles for Herb Easley. Mr.Creecy gave Ms. Donna his new address and she informed him that she had not received his tag yet but once she receives his tag she will be sure to send his tag to his address provided to her during that phone call. Mr.Creecy for a few weeks Mr.Creecy decided to check and see if Donna had received our tag on May 18, 2020. Donna stated she had received the tag and forwarded his tag to his tech school which is Sheppard Air Force Base in TX. Ms.Donna informed Mr.Creecy that she did not get an updated address. Even though the address is updated with the bank Mr. Creecy got the car through as well as the online portal to make payments as well within his file with the dealership. Donna then told Mr. Creecy that he must “figure out” how to get his tag from Sheppard Air Force Base. After insisting that Mr. Creecy ''figure out'' an error made on her end. I myself Mrs. Creecy called to speak with Donna which did not go so well. She was very disrespectful, she did not show any empathy for sending his tag to the wrong address and then proceeded on telling us that if she doesn’t have it, it is nothing she can do and we have to “figure it out”. After asking Ms.Donna to please send me to her manager Jon Barnum, she sent me to his phone which only went to a voicemail. I proceeded to call multiple times because Donna did not want to speak to me anymore. I had to call a total of four times before actually getting an actual person on the phone which was Jon Barnum. After speaking with Jon, (Donna’s manager) about the matter and explaining to him how unhappy I was about the situation he assured me that he would get our matter handled on that day. Jon assured me that I would have my tag before the end of the month. I gave Jon my address once again... I gave Jon a phone number once again... I also gave Jon an email to send ANOTHER temporary tag. Before the day was over Donna sent Mr.Creecy see an email stating that Sheppard Air Force Base forwarded his tag to his new Air Force Base which is Charleston South Carolina. As of June 16th I still don’t have my tag.

Great excellent service very friendly staff.. Overall cleanliness A+ Highly Recommended .. I’ve been in search of a 2014 Silverado v6 crew cab preferably brownstone metallic they’ showed me there options and most definitely keeping them in mind.. Thanks

It was worse than the previous dealerships I had went to. Why offer special financing, when it isn't a reality ?? How is it you make $4000+ a month, credit score of 551 yet people who are unemployed, on welfare are riding on in cars from dealerships. Where did the equality in America go ????

Had a great experience at Herb Easley. Jason our salesman was awesome. Even took my kiddo for a ride on the golf cart while my husband did the paperwork. Thanks again to the whole team in Herb Easley.

I brought my car here after it broke down during my move to the area. The insurance claim dragged on for a little under a year. During that time I was told by the customer service rep I would be able to store the vehicle at the dealership until the claim had been resolved. That CS rep no longer worked at the facility at the nine month mark and the GM filed a maintenance lien against my vehicle because the CS rep never logged our conversations. Instead of communicating with the CS rep to verify my story the GM pressed the issue and charged me for the storage and maintenance that was never done to my vehicle. Now I'm out the storage fees, and my vehicle is in worse condition than when I brought it to them. The service department manager has informed me they no longer want my business and they don't care to elaborate.

I brought my car here after it broke down during my move to the area. The insurance claim dragged on for a little under a year. During that time I was told by the customer service rep I would be able to store the vehicle at the dealership until the claim had been resolved. That CS rep no longer worked at the facility at the nine month mark and the GM filed a maintenance lien against my vehicle because the CS rep never logged our conversations. Instead of communicating with the CS rep to verify my story the GM pressed the issue and charged me for the storage and maintenance that was never done to my vehicle. Now I'm out the storage fees, and my vehicle is in worse condition than when I brought it to them. The service department manager has informed me they no longer want my business and they don't care to elaborate.

I had such a great experience with my first purchase at Herb Easley, that I came back a second time for my New 2017 Chevrolet Traverse! The process was very simple, the staff was friendly and helpful, and I highly recommend giving Herb Easley the opportunity on a New or Pre-Owned vehicle before you make your next purchase!

My wife's VW was bought at Herb Easley. It's a 2012 with 53,000 miles on it. The timing chain tensioner failed (apparently this is common on VW's?) so the engine jumped timing...wouldn't start without giving it gas. It wouldn't idle without dying. I left a message with the sales department, and a message with the service department. 5 days later, neither called me back. It's just barely out of warranty so I limped it to a local mechanics shop. They have to take the front wheels off to fix the engine. Well, VW's have 1 locking lug nut on each wheel. You need a special socket to remove them. That socket is supposed to be with the jack. Well, over a year ago, we had a flat tire. I believe the tire shop must have accidentally kept our socket, but that's been well over a year ago. I called around town to find this special socket but everyone directed me back to the dealer. I then had to leave another message for the service department at Herb Easley on a Wednesday afternoon. No call back. On Thursday morning, I tried calling again. Finally got the service department. They explained that the only way to get a new socket for those locking lug nuts is to bring the car in so they can match it up. I explained that the car does not run and that I was advised to not drive it before further damage occurs. The service writer then said that the locks would have to be cut off. There's nothing else that could be done. I understand that the service department can only do so much with what they are given, however, being that our car has 53,000 miles on it and we're already looking at a $1,000 repair, I would hope for better communication. I understand that the service department can't really help me out with the lug nut key, but it would have saved me a lot of time if they would have called me back promptly.