Koons Silver Spring Mazda

They corrected their error to satisfy me as a customer. I would recommend this business now.

Called today. Was supposed to have a car delivered out here this evening for $37,000. Called and spoke with different person who said he was the sales manager and told me that the person who made agreement can't make an agreement. I was waiting at 5pm for my car delivery with check in hand and they tried to say that it was $39K at the last minute and can't take $37K that was agreed upon earlier. The sales manager that I spoke with TODAY was horrible! Kept telling me what things were and weren't discussed until I made him listen to the call. After getting extremely frustrated, I asked him if he was going to honor the price that was agreed upon. He said no. The sales team seems okay, but that sales manager who kept making accusations that things weren't said that were said to me. Nobody called me. I called in to get an ETA, and got a manager calling me a liar instead. Only use this dealership if you absolutely must, but the most important thing to me about a car dealership is honesty and this one FAILED MISERABLY. Horrible customer service experience due to sales manager.

I had a wonderful experience working with Bekalu at Koons Mazda Silver Spring. He was professional, knowledgeable, and genuinely cared about helping me. He took the time to answer all my questions, kept me informed throughout the process, and made everything easy and stress-free. His excellent customer service and positive attitude made a big difference. Thank you, Bekalu, for your outstanding support. I highly recommend working with him!

This is the second time buying from them. Excellent service from everyone. Especially Sid! He truly made this experience awesome. What a professional guy and he is so nice and respectful. Ask for Sid, you won’t be sorry.

scammers who don’t return phone calls. Dont buy their cars. Don’t buy any additional services of warranties from these unscrupulous and unprofessional people. Ken from the finance department is the worst customer service professional I’ve ever come across. Is he 90? Does he understand how phones work?

John Speake is an excellent salesman. Professional sales icon. Kudos to him. I got my second madza from him at this establishment. Happy to have worked with him again after 5yrs ago.

Service was done, however I waited close to three hours. I scheduled an appointment and was told there was a two and a half hour wait. What is the point in scheduling an appointment if you wait an hour or more for them to even start on your car?

The staff was amazing and I would highly recommend this dealership.. An amazing car experience!

Anthony was a great salesman. He made me comfortable and I would definitely recommend him to other potential buyers.

Service department was easy to communicate with by phone and text for scheduling and status updates. Kenny followed up with me after parts were ordered for my Lincoln, then he helped me schedule a mobile service appointment for work that they could not do on my 2nd visit. Being able to work while my car was repaired in my driveway was a game changer. I was frustrated when parts took a long time to arrive & one repair was missed during an appointment but Kenny’s customer service saved the day each time and made me feel certain that I would use Koons for service in the future.