Neil Huffman Mazda

My overall experience with Neil Huffman has been OK. They haven't done anything to make them stand above the rest nor any worse. One gripe that I have with all dealerships though is the time it takes to complete the sale. It took over 2 hours from the time we agreed on the price for the new vehicle until we started signing the paperwork. Again that's pretty common with buying a car but still excessive. My daughter also had already bought a used VW from Neil Huffman and had an issue with it on day one. The issue was that the Engine Oil level low light came on. They told her that the sensor needed to be reset and everything was OK. Shortly after leaving the dealership the light returned. I checked the oil level and found that it was in fact low (has the light indicated). The car was serviced and she has not had an issue since. I have a few maintenance visits for the car that I bought so I'll see how it goes, but for now I'm not to impressed with them from that prospective.

CHRIS FORBES is fabulous salesman. Informative and knowledgeable about the ELECTRIC CAR I wanted to purchase. It turned out that the exact car I was searching for was on a different car lot ! But he was a great sport nevertheless .

Milena was our sales associate and she was amazing from the start! My wife and I inquired about a new vehicle via email/cargurus . Milena, without skipping a beat, went the extra mile by showing us a video of the new vehicle (inside & out). The video not only proved that the vehicle was on the lot but that they were serious about doing business. A price was agreed upon and we were fully expecting something to change when we arrived on the lot. IT DID NOT! The price agreed upon was not only honored but the vehicle was already prepared and ready to go for us. We were in and out of the dealer in record time. If you are from out of state and looking at this dealer, I HIGHLY RECOMMEND THIS DEALERSHIP AND MILENA AS YOUR SALES ASSOCIATE! They are a NO BS dealership and their sales associates will take care of you. Everyone was friendly and a pleasure to speak with! That is almost unheard of at dealerships! We will definitely go back to this dealership to purchase another vehicle in the near future!

We purchased a used car and the salesman Earl Drake was fantastic. He was kind, helpful, and addressed every concern we had. The staff did great detailing work to get the vehicle ready. It was a 2016 model, but it looked brand new. I would highly recommend this dealership to anyone.

My son took his 2012 MAZDA CX-7 to the service department because it was smoking and running bad. A repair shop in the neighborhood that looked at it said it needed to go to the dealer because it needed a new turbo charger and his business did not do that work. We made an appointment and was not contacted for a week. Left messages with no return calls. After being told by Neil Huffman Mazda that it needed a new motor AND a new turbo charger (for $12,000.00) we took it to a REPUTABLE repair shop and was told the turbo charger needed to be replaced (for $1900.00) and they could have ready in 2 business days. BUYER BEWARE!

milena was very helpful . not at all like other sales people we have run to while looking for a new car. showed us all the bells and whistles.

Chris went above and beyond to make my car buying experience unmatched. He was kind, professional, and got the job done in a timely manner. I recommend him to anyone looking to buy. He was very knowledgeable about Mazda as well.

Dakarai was fantastic. He was very knowledgeable and very helpful when it came to helping find cars in my budget.

Spencer Murphy was very helpful from the time I walked in to the time that I left. I appreciated his extensive knowledge on the options that we discussed

I spent the last hour retrieving my wife’s car from one of the service technicians who took her car to his house in Bardstown, KY because “…it needed to have some miles put on it after some warranty work was done.” Only found out because my wife has a tracker in her car and wondered why it was not at the dealership at 8 p.m. and was being driven around Bardstown, KY. Called Service Manager and he says this is routine. Doubt many people would expect their cars to be driven to someone else’s home for the night 30+ miles away. I suspect he is telling the truth that this is routine as the service technician had the “service ticket” with him which tells me he knows he needs to take that paper home in case he gets pulled over so he can show why the car is not in his name. Bottom line is if you want your car fixed and don’t mind some extra wear and tear and miles on your car, take it to Neil Huffman Mazda dealership service.