Lexus of Pleasanton

Hello Mr. Ensor, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Jason Portillo and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence for the past 14 years! We look forward to our part with your Lexus ES350 journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Brigitte Anne Dionisio, thank you for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of care for your Lexus GS350. Our dealership is committed to be a part of your Lexus ownership and want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect and we always want to provide the best customer service. We apologize for any inconvenience and your review has been shared with our management. We want to investigate what may have happened and if possible, please feel free to contact our Service Manager directly at a time that works best for you, he may be reached at: Forrest Yee Service Manager Lexus of Pleasanton forrest.yee@hendrickauto.com 925-251-7158 direct We appreciate you bringing this experience to our attention so that we can work towards a resolution. Regards, Your Team @ Hendrick Lexus of Pleasanton

Hi Rick Santos, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Pleasanton! With so many choices in the market we appreciate allowing our service team to earn your business. We know having unexpected repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we are committed to keep it performing safely. Should there ever be any questions about your RX350 SUV, let us know we are always ready to assist. Regards, Your Team @ Hendrick Lexus of Pleasanton

Thank you TRUMP2020 for sharing of your experience with teammates Jim Fell, Nick Wilson and our service department. We appreciate allowing our team to provide the highest level of care for your Lexus for almost 20 years! Our dealership is committed to be a part of your Lexus ownership and we want all our guests to have an outstanding service experience. It appears that your recent visit was less than perfect and would like to assist. Our service department does offer courtesy wash/vacuum with every service visit, was your Lexus not washed at your last visit? We still do offer full exterior / interior detailing. Please feel free to contact us with any further questions or to schedule an appointment for a full detailing service. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Hello Mr McConnell, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, especially coming all the way from the North Bay. It makes us happy to know that our dealership has been able to continue to earn both your family's business and confidence with your Lexus vehicles. We appreciate allowing teammate Nick Wilson to be a part with your Lexus RX450h journey and look forward to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Mike Ca, thanks for your praise about our team and for sharing of your experience during your service visit to our dealership. We appreciate allowing our service teammates and service manager, Forrest Yee to work with you and to be a part of your Lexus ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but our focus is to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Thank you Betty Young for taking a moment to share of your recent experience during your service visit to our dealership. We appreciate your feedback, praise and allowing our team to earn your business with your Lexus RX350 SUV. We know bringing one's vehicle in for unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Hello Gwen, we are disappointed to hear that you did not have a more positive experience. Your feedback was shared with our management team and being used to investigate our processes. We take every opportunity as an chance to learn and improve because we are committed to provide a better experience for our guests. We appreciate your time to discuss your visit with our management and hope that we can restore your confidence with our dealership . Regards, Your Team @ Hendrick Lexus of Pleasanton

Thank you Herb C for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of care for your Lexus RX350. Our dealership is committed to be a part of your Lexus ownership and we want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. Your feedback has been shared with our department leaders and it is my understanding that your Lexus has returned to our service department to reinspect the cause. We apologize for any inconvenience this may have caused as it is not our desire to provide poor service to our guests. It is our goal to be a positive part of all our guest's Lexus ownership journey. If there are any further questions about your Lexus and like to discuss this further, please feel free to contact our Service Director at your convenience. Forrest Yee Lexus of Pleasanton Service Director forrest.yee@hendrickauto.com 925-251-7158 direct Thank you, Your Team @ Hendrick Lexus of Pleasanton