Reviews
Jason Portillo is the greatest !
Jason Portillo is the greatest ! He always goes above and beyond no matter what. His customer service is unmatched and genuinely cares.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you AD for allowing our teammate Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton
Russell at Lexus of Pleasanton was such a pleasure to
Russell at Lexus of Pleasanton was such a pleasure to work with - from the moment I walked into their showroom to the time I was provided with the keys to my beautiful car. My entire experience was met with top-notch professionalism and I would recommend this dealership to anyone considering a Lexus purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you K Smith for sharing of your experience with our teammate Russell here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton
Couldn’t have had a better experience.
Couldn’t have had a better experience. Showed up - no appointment and out the door in less than 2 hours with my problem solved. The communication was and professionalism was top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you sharperrn for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton
Car was held up because management could not get
Car was held up because management could not get insurance payments - one phone call from management would solve this issue. Service Advisor is great!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you NChan for the review. We would like to discuss your visit with you in more detail. At your earliest convenience, please feel free reach out to our Service Manager James Burke directly at 925-251-7015. Thank you. Regards, Your Team @ Hendrick Lexus of Pleasanton
I can?
I can?t say enough good things about Lexus of Pleasanton and their staff. Our car buying processing was smooth throughout our whole experience, from ordering the vehicle, putting down a deposit, financing, and the best part- pick up! A huge shoutout to Shane Sorge who I give 5/5 stars too.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you V. Ortega for taking a moment to share your experience with our teammate Shane during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton
I want to thank Jason Portillo for his excellent support
I want to thank Jason Portillo for his excellent support during my last service visit! Efficient, helpful, courteous. This is why I continue to go back to Lexus of Pleasanton. Ray V.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Ray for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton
Sales person Shane was very knowledgeable.
Sales person Shane was very knowledgeable. Hussain was very good for finance. Overall experience was good.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you igarish for sharing of your experience with our teammates Shane and Syed here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton
Forrest (Check In) and Nick (Check Out) and Technician
Forrest (Check In) and Nick (Check Out) and Technician Mike McGory took excellent care of my vehicle. I had a gash in one of my rear tires and needed to have all 4 tires replaced and have my regular service done. They always do an excellent job and I always appreciate the video MPI so I can really see what needs to be completed. Also, Dan Albina checked in my car before I met with Forrest and was so sweet and courteous!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Kerri for sharing of your recent experience with teammates Forrest, Nick and Michael and Dan during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton
We visited Lexus Pleasanton because we're not able to
We visited Lexus Pleasanton because we're not able to find the right color at other Lexus dealers. The sales consultant Masee Yousafi was very professional and friendly. He helped us order the car which was shipped in 3 weeks. The entire process was very smooth. The technician Andre Bounthapanya delivered the car to our residence the next day and educated us on the car functions/features with patience and good attitude. We're satisfied with the buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you M.Yu for sharing of your experience with our teammates Masee and Andre here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton
I recently had my car serviced at this dealership and I
I recently had my car serviced at this dealership and I couldn’t be happier with the experience. Jason Portillo was friendly and professional, and they completed my oil change and brake inspection on time. I was kept updated throughout the process, and the waiting area was clean and comfortable. Highly recommend their service team for anyone needing reliable auto care!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Khelmar for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton