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LaFayette Ford - NC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,208 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

Staff is always personable and helpful. Service was timely and accurate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall service

Always a pleasure. Professional, courteous representatives and timely service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your response, George! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

Great Service

Jenna your service technician that waited on me is an excellent example of the way you treat customers,she was polite,careing,understanding,and knowledgeable about her work.Jenna is a excellent example of taken care of customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great sales personnel, maintenance and service

My experience with the customer service always have been a really good. From sales, maintenance and service department, anytime I needed anything they have been there for me. That is why I just leased my second vehicle from them and already plan to do it again n 36 months. This is my dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business and hope to see you here again down the road!

Very efficient

Anthony has helped me in the purchase of several new cars. He is fast and efficient. As you would say he is my go to guy and he is very knowledgeable in the makes and models of all vehicles on the lot. He is the only person I want to help me when shopping for cars whether new or used. Two thumbs up from me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mrs. Iris A. Garison

Only problem I encounter sometimes is the length of the wait and when rotating tires no alignment done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Please do not hesitate to give us a call if there is anything we can do for you.

Excellent service

Kyle was a lot of help! He answered everything we had to ask about the car. We will definitely be back to buy a car from him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Services

Services were done to my satisfaction, except the driver seat and passenger seat were not cleaned. The staff was very helpful as they made sure I had another vehicle to drive to a very important event.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Please let us know if there's anything else we can do for you.

Fantastic place to go

The c-max is an excellent car I love it more that expected and the staff here is better than any I have ever delt with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service and Customer Satisfaction

Service Representative Anthony received me on Saturday 2-27-16 around 1230pm, he is very professional in manners, knowledge of Ford products, and the ins and outs of getting my vehicle history out of Ford automated maintenance system, then Anthony moved quickly to get my Expedition in and out of service, his experience and ability saved me and my wife time and money. Anthony is to be commended for his loyalty to Ford and Ford customers 3-2-16.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words and review, Julian. We appreciate your positive review!