Burlington Chrysler Dodge Jeep RAM

Second time I purchased from this dealer. Everyone is friendly and they never put any pressure on the buyer. Would recommend this dealership to friends and family.

I walked in, with an idea of what I wanted and felt very comfortable going over my options. There was no anxiety or underhanded business.

I bought my car at Dodge Chrysler Jeep City largely due to the "can do attitude" of their service advisor, Rocco Cirrillo. Rocco is a younger man, filled with enthusiasm, and generally wants to deliver for his customers. By observation, it appears that a great majority of the customers gravitate to Rocco for his enthusiasm. I have had my new Jeep for a year, and I will tell you, my experience has been well below average. On my first visit (for an oil change), Rocco explained that synthetic oil was required/recommended in our Jeep Grand Cherokee. On my second visit, the technician put in conventional oil (so what is recommended, still not sure?). On our third visit, yes, that is my favorite so far. After waiting over six months for a failed trim part, I brought the car in to have it installed. The plastic panels in the cargo area of our car did not align, they looked worst than a YUGO. In installing the panels, which he did perfectly, he either disconnected or damaged our passive entry module. This gadget allows you to walk up to the car and the doors unlock. The reason why I know this damage was done by the technician was a little internet research (customers who had installed aftermarket speakers had done the same thing). The car was in the shop to have synthetic oil installed, to have the trim panel installed and to investigate a noise when it hopped over bumps. Turns out the noise was the front stabilizer/sway bars, which Rocco replaced and the noise was eliminated. Interesting enough, Rocco swore to me that he personally test drove the vehicle, yet the vehicle monitoring system was lit up like a Christmas tree when my wife drove it back to the dealership the next day. Makes you want to say mmmmmmmmmm. I was really angry that a trained Jeep technician damaged the passive entry system and no one at Dodge Chrysler Jeep City noted the error. So, my wife shows up the next day and is greeted by Rocco. It takes him 45 minutes to put her in a dealer loaner car, and what a fine vehicle that was when it was presented. The vehicle was a late model Chrysler 200 which looked like it had been lent to the Willingboro Department of Public Works as a trash collection vehicle. The vehicle had no gas in it, but Rocco did supply a 15.00 voucher and explained where to gas up the car. I guess I am used to a better level of service. My best personal advice to Rocco is to find a new job--your skill set is the best in the dealership. As far as other customers, I would be very careful with everything in this repair shop. It appears to me to be revenue centric, with an arrogance that is not earned or deserved. I will continue to go there, as I believe Rocco does try and do his very best, but I do not get a feeling of this dealership "having my back" in maintaining my vehicle. They have demonstrated a lack of competence, and actually poor customer service skills. I have no idea how this dealership survived the cut during the recession.

We were met with courtesy, and friendliness. We expressed what we were interested in, and were immediately set up with vehicles we had interest in. Throughout our selection process, we became more and more comfortable, and were never subjected to any pressure. We explained our financial limits and were never taken outside of our comfort zone. John Major and Mauricio Mier were professional, yet friendly in all of our dealings. Our closing experience with Pete Tolene was casual and comfortable..We are thrilled with our Pacifica Toruing van. All in all, we would highly recommend City as the place to purchase or lease your next vehicle. At the end of our visit, we were so happy with how we were treated, that we leased a second vehicle, a Ram 1500 Big Horn that night, instead of waiting for 6 more months as we planned. The 2nd deal was even better than the first. Thank you John, Mauricio and Pete, as well as All State agent Pierre for your professionalism and courtesy.

Great experience , I asked the manager if I could be out within an hour after Deciding on the car I wanted and he made It work

Thanks to Femi and Mauricio for helping me get back into a car. Had some financial problems and they were willing to take the challenge on. I cam expecting them to laugh and send me on my way. Instead they helped me get into a better and new car then I have previously.

This is our 8th vehicle purchased with Mo. He is accommodating and comforting and looks out for us. Pete and the management are open and willing to work with us to best fit our needs. We will never go to another dealership! Thank you!!!

My husband and I had a great experience working with Greg! We had been look at the Jeep Grand Cherokee for over six months and Greg answered all our questions for the entire time. We exchanged emails and phone calls and there was never any pressure to purchase right away. We even had multiple test drive sessions. There were no hiccups with out of state registration (we are both military) and we got the best deal around! Greg was professional, friendly, knowledgeable, and helped with extra research. Five stars all around!

I traded in my old vehicle and I do not have the best credit but these men worked with me and gave me a great deal especially for the amazing vehicle that I wanted. I am so grateful and happy I drove off the lot that night with my dream vehicle. Thank you to Ben Hinojosa in Sales & a huge thank you to Michael West for getting me started so I did not have to wait forever. You guys are amazing. Sending kisses from my new hot ride :-)

Hello,? I went car shopping at Dodge Chrysler Jeep City last Tuesday to look for a new vehicle. I was greeted by Carl Collins, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there.