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Cannon Ford of Cleveland

(25 reviews)

Reviews

(25 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They have great customer service and made sure I left

They have great customer service and made sure I left with no problems. And the Technician made sure to leave my car nice and clean.

They have great customer service and made sure I left

They have great customer service and made sure I left with no problems. And the Technician made sure to leave my car nice and clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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the customer service great they make sure you leave with

the customer service great they make sure you leave with something I absolutely have no regrets

the customer service great they make sure you leave with

the customer service great they make sure you leave with something I absolutely have no regrets

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This dealership services their customers very greatly by

This dealership services their customers very greatly by taking care of each and every individual that steps foot in those doors to the best of their ability

This dealership services their customers very greatly by

This dealership services their customers very greatly by taking care of each and every individual that steps foot in those doors to the best of their ability

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My buying experience with Cannon was a good one.

My buying experience with Cannon was a good one. Unfortunately 2 weeks and 250 miles in on my 2025 Explorer my check engine light came on. It has been at their service department for a week with no resolution in sight. They are either not competent enough to fix the problem or just don't care. One thing is for certain, we will be going elsewhere for the F150 my husband wants.

My buying experience with Cannon was a good one.

My buying experience with Cannon was a good one. Unfortunately 2 weeks and 250 miles in on my 2025 Explorer my check engine light came on. It has been at their service department for a week with no resolution in sight. They are either not competent enough to fix the problem or just don't care. One thing is for certain, we will be going elsewhere for the F150 my husband wants.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I think the server was excellent Ms Shameka Burrel was

I think the server was excellent Ms Shameka Burrel was great find the part that I need for my truck didn’t hesitate about helping me I think her

I think the server was excellent Ms Shameka Burrel was

I think the server was excellent Ms Shameka Burrel was great find the part that I need for my truck didn’t hesitate about helping me I think her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I came in for my truck to be service and had some other

I came in for my truck to be service and had some other issues they really went above and beyond for me. Ms Shameka Burrell assisted me with so much patience and professionalism. I want to thank all of you at Cannon Service depart

I came in for my truck to be service and had some other

I came in for my truck to be service and had some other issues they really went above and beyond for me. Ms Shameka Burrell assisted me with so much patience and professionalism. I want to thank all of you at Cannon Service depart

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Not interested in business

Inquired about a 500 s class. Do you think one salesperson would have called me? No despite reminding their internet sales coordinator. Image you have a problem with a car?

Not interested in business

Inquired about a 500 s class. Do you think one salesperson would have called me? No despite reminding their internet sales coordinator. Image you have a problem with a car?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Very nice people.

Very nice people. Very satisfied with new car purchase. Will use service depth and buy again

Very nice people.

Very nice people. Very satisfied with new car purchase. Will use service depth and buy again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Benito mayorga always helps us with choosing our rides

Benito mayorga always helps us with choosing our rides and no body can beat a cannon ford

Benito mayorga always helps us with choosing our rides

Benito mayorga always helps us with choosing our rides and no body can beat a cannon ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Worst dealerships I've ever experienced there Ford

Worst dealerships I've ever experienced there Ford service dept. Service manager very dry and nasty, unconcern

Worst dealerships I've ever experienced there Ford

Worst dealerships I've ever experienced there Ford service dept. Service manager very dry and nasty, unconcern

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Consumer response

I, Paul Salley, was very dissatisfied with the Ford service dept at Cannon motors for the following reasons: kept my car a month and a week for acm installation of my Ford radio. The service dept got mad at me for inquiring about when they were going to get finished with my car. Secondly they charged me $584 to fix the radio with no remorse feelings about me had to borrow loaners while they procrastinated with my car. Thirdly, when I picked my car up the hazard lights, the tracking, and my button to open the trunk wasn't hooked back up when they fixed the radio, and they beated me being mad for bringing it back. Fifth, they kept my car for a week and two days before fixing what shouldn't needed fixing due to there negligence. Six, when I got in my car and made it home my chrome handle fell off and my battery was switched out wit a battery that was charged up to work one day to get away from the dealership ( dead battery ) I didn't even bother to even call them being so discussed with them . Im just praying they didn't do anything else to my vehicle. I want ever go back to them nor my family member and friends. Im contemplating on reporting them to the Better Bureau .

Consumer response

Worst dealerships service dept I've ever encountered

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