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Glenn Polk Ford

(130 reviews)
Visit Glenn Polk Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (940) 641-8910 (940) 641-8910
Used (888) 711-8631 (888) 711-8631
Service (888) 711-8568 (888) 711-8568

Inventory

See all 168 vehicles from this dealership.

Incentives

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About our dealership

THE POLK PROMISE: Driven by Family. Defined by Integrity. Determined to Earn Your Business. For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop for Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby.
THE POLK PROMISE: Driven by Family. Defined by Integrity. Determined to Earn Your Business.

Service center

Phone number (888) 711-8568

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Glenn Polk Ford from DealerRater.

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Easy to work with, quick to get things done, no pressure & Awesome People & very Friendly!!!

Easy to work with, quick to get things done, no pressure & Awesome People & very Friendly!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Bert. That is exactly how car buying should feel, easy, quick, and completely pressure-free. I am glad our team made the process enjoyable for you. We are blessed with some truly awesome people, and I appreciate you recognizing that. Enjoy the new vehicle and thank you for choosing us.

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From start to finish on the Trk buy went smooth and easy and final sign day was a breeze

From start to finish on the Trk buy went smooth and easy and final sign day was a breeze

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you. Smooth and easy from start to finish is exactly what the Polk Promise is all about. I am glad Tim Miller and the team made the truck buying process simple and stress free, right down to signing the paperwork. We appreciate you choosing us and hope you are loving the new truck.

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Frank Was 10/10 with customer service, answered all our questions accordingly.Definitely your to go guy when buying a vehicle!

Frank Was 10/10 with customer service, answered all our questions accordingly.Definitely your to go guy when buying a vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mario. That is what I am talking about. Frank Villarreal really knows how to take care of people, answer every question the right way, and make the whole process feel easy. I am glad he delivered that kind of experience for you. We appreciate you choosing us and hope you are loving the new ride.

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Polk Ford is so easy to do business with. They go above and beyond to take care of the customer

Polk Ford is so easy to do business with. They go above and beyond to take care of the customer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mike. That is exactly what we want every experience to feel like, easy and taken care of the right way. Our team works hard to go above and beyond, and I am glad that came through. That is what the Polk Promise is all about. We appreciate you choosing us and look forward to helping you again.

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10/10 service and sales is always helpful I would buy and bring my vehicle here to be serviced every day of the week the staff is just so nice and helpful

10/10 service and sales is always helpful I would buy and bring my vehicle here to be serviced every day of the week the staff is just so nice and helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, JD. A 10 out of 10.....that is what I am talking about!!!!! I am glad both our sales and service teams continue to take great care of you and make it feel easy every time you come in. We are blessed to have a team that truly cares and it shows. That kind of trust means a lot to us and we appreciate you choosing us again and again. We will be here whenever you need us.

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Lori and the techs really stepped up. Got me in and out of there 2 1/2 hrs I had a def check engine light while going through town on a trip to Amarillo. Really appreciate them taking care of me and getting back on the road!

Lori and the techs really stepped up. Got me in and out of there 2 1/2 hrs I had a def check engine light while going through town on a trip to Amarillo. Really appreciate them taking care of me and getting back on the road!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much. That is what it is all about right there, taking care of you when you need it most and getting you back on the road. Lori and our techs did a great job jumping in, diagnosing it, and moving quickly so your trip was not derailed. That kind of teamwork matters, and we are glad we could help you keep rolling to Amarillo. Safe travels and we appreciate you trusting us in the middle of your trip.

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They had Excellent service and was happy taking the truck back home at a great deal!

They had Excellent service and was happy taking the truck back home at a great deal!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you. That is what we love to hear. Mike and Frank both do a great job taking care of people and making the buying experience smooth and enjoyable. We are blessed to have guys like that on our team. Enjoy the new vehicle and we appreciate you choosing us.

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Very easy to get in and out and they offered to do a free recall while the truck was there.

Very easy to get in and out and they offered to do a free recall while the truck was there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you. That is what a service visit should feel like, easy, efficient, and respectful of your time. Lori Brown does a great job staying on top of things and looking out for our customers, and I am glad she was able to get that recall handled for you while you were already here. Taking care of things the right way matters, and we appreciate you trusting us with your truck.

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Person behind the counter was great, service was quick and through, it was a great experience

Person behind the counter was great, service was quick and through, it was a great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you. That is exactly how it should feel from the moment you walk up to the counter to the moment you drive away. I am glad our team took great care of you and made the process quick and thorough. That kind of experience matters, and we appreciate you trusting us with your vehicle. Looking forward to helping you again down the road.

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Always efficient and friendly. They are concerned with your needs. My truck is very important to me and it becomes important to them when I have it serviced.

Always efficient and friendly. They are concerned with your needs. My truck is very important to me and it becomes important to them when I have it serviced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That means a lot to hear. When your truck matters to you, it should matter to us too, and I am glad that came through in your visit. Efficient, friendly, and focused on your needs is exactly what we are aiming for. We truly appreciate you trusting us with something that important. Looking forward to taking care of you next time.

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