Joe Machens Ford

Sold my vehicle to Joe Machens Ford in Columbia, MO under the impression that they were a reputable business who values their customers. They told me that they would not be able to sell my car on the lot and that it would have to be sent to auction because it was 8 years old. They said they would most likely “only get a few hundred bucks” after paying auction fees. We agreed to a price based off the assumption that my car wasn’t worth much due to its age. Ford then proceeded to put my car on the lot with a sale price that was over double what they paid me for it. I went back to Ford to question them about why they didn’t offer me a fair price. They simply said if I wasn’t happy with the price they offered then I shouldn’t have sold it to them. I will not be doing business with them in the future and neither should you.

Duron was patient and kind and helped figure out financial package that we didn't understand. Jordan set up our cell phones in the vehicle. We realize we have to use the technology to really understand it but I am very intimidated by it all and alarmed that so much learning is done on the screen. Both Duron and Jordon were very friendly and receptive to letting us call with questions. My husband and I both realize we should probably have had one of our children help us make such a big purchase.

The entire staff starting my salesman, Jason Lane, did an outstanding job. I absolutely love my car so far. The staff was very considerate.

Marc was so extremely helpful in helping us wade through the paperwork. He was very polite and respectful and was a true gentleman.

Easy to work with, quick process, great communication. The salesman wasn’t pushy but very informative. My second vehicle I have bought from them.

Excellent service. Staff was friendly and very knowledgeable. Service was top notch from the very beginning. I wouldn’t shop anywhere else.

I feel 6 hours was too long to drive two cars then pay cash for one, but a good experience over all. The service dept. didn't do what they were supposed to though.

Top notch customer service purchasing a new vehicle. I was in/out in less than 2 hours. . I highly recommend shopping here.

Brandon Jones was awesome. He made the car buying experience pleasant and not stressful at all! Thanks for making my car dreams come true Brandon!

Had an amazing car buying experience. Was very fair on our trade in. We walked away knowing we would definitely be back for our next purchase.