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Long-Lewis Ford of Hoover

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2017 F-150 Great Vehicle

Long Lewis has been in business for a long, long time. This was my third purchase from them. Each time I have had a great experience. they excel at customer service. Plus their pricing policy eliminates the hassel of determining what you will pay for the vehicle. Just a great company and their length of time doing business is because of their great reputation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Danny. Thank you so much for choosing Long-Lewis Ford Lincoln as your first choice for service!

Long Lewis Ford Hoover

The folks at Long Lewis Hoover are exceptional. The sales department is friendly and knowledgeable and the service staff provides more than expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Richard, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

2002 Ford Explorer

Rear window repair, service dept communicated with me quickly concerning the problem and price. Once I agreed to the repairs the service was completed in a timely manner. Check out is easy price is reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

We really appreciate how smooth and easy our car buying experience was at Long Lewis Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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F-250 normal servicing requirement

Overall experience was very good with the exception of purchasing tires. I tired to buy tired from Long Lewis Ford but their pricing was not competitive .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!

Thanks to Brittany & Team

Brittany in Service/Body Shop helped me try to get a spare key to unlock my Ford truck. Unfortunately, Ford disposed of the dealer access to key numbers after vehicles are 10 years old. No thanks to Ford but many thanks to Brittany and team for trying to help in any way they could. Definitely will visit Long-Lewis again for my vehicle needs. Thanks again Brittany.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Long-Lewis Ford, Birmingham, AL

Great no pressure experience. Was able to complete the process in a very short amount of time. In fact I was more of a problem, timewise, as I did the dance between my credit union and the dealership. I highly recommend Long-Lewis Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such awesome review! It is great to hear our Staff took such great care of you! We hope to see you here again!

Owner of Lincoln MKS

Very satisfied with the service and the service advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase of a New Vehicle

Toni handled my transaction in the most professional and courteous manner possible. This was not my first experience with Long Lewis, but enhanced my opinion of the dealership and the extremely competent representatives.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Continental My best and most Beautiful

From placing my order in April 2106 to picking up the Lincoln Continental in October, the total experience was absolutely outstanding. The Long Lewis Sales manager, Gary Mason and salesman, Kevin Rima were just terrific. Mr. Burrell, the head of the family who owns the dealership, was even there at presentation of the car. Then, when it needed a small tweaking of the computer, the Concierge Service Manager brought a Lincoln for me to use and picked up my car. It was fixed in a few hours and I was on my way. I could go on and on but suffice it to say, I am completely satisfied with the 2107 Continental and Alabama's premier Ford Lincoln Dealer, Long Lewis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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