Reviews
Write a reviewDon't go here or use a sales rep named Scott
Sales rep by the name of Scott called me several times. Even taking it as far as calling my place of employment and also my wife 3 different times. Stopped at our house on at least 2 different occasions. I can understand communication and calling to check on whether we are interested but that is boarderline harassment. I never gave him our address or even said it was ok to stop by my house. So that means he got my address off of my and my wife's ID. Will not go back nor recommend this place. Been buying Ford since my first vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great service dept.
Always top notch service, by a knowledgeable friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stanley, thanks for the great star-rating! Thank you again for choosing Mason City Ford Lincoln, and we hope to see you again soon!
Super eperience
Was great! Will always buy and trade vehicles with you!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service dept.
I dropped my car off and did not expect it to be done till 5, but they surprised me and had it done by 2. We had just gotten back early in the morning from a trip so it was really dirty but I planned on washing it after the oil change and tire rotation. Again, to my surprise, they had washed it for me also. I'm glad I bought my Ford Escape, great gas mileage on the trip and easy to handle in heavy traffic and I'm really happy with the Ford service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew
Great experience, had the right vehicle for me. I would buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeep Grand Cherokee
Josh was great to work with. He took the time with us and answered all of our questions. He didn't run off to another customer that was there. If he had to excuse himself, he was very polite. Would definitely recommend going to him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jessica, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
2017 Ford Fusion
Loving my new Fusion. Mason City Ford has great customer service and they do everything they can to make sure you are satisfied. Very pleasant experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to notice those efforts and for leaving such an awesome review! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Cold start issues
Dave has been fantastic helping me with the cold start issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2nd New Ford Edge
Great dealer, employees (mechanics, managers, salesmen, office), fair pricing, great deals, helpful, worked hard in getting me the Edge and features I wanted. This is the third vehicle I've purchased from Mason City Ford and will go back again when 'in the hunt'.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchased new tires for pickup.
Service is very good and personnel are very good to work with. Doors to service area are too narrow for trucks. Parking in service area is full of new car inventory.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like yours provide encouraging feedback. Please let us know if there is ever anything else we can do for you! Safe travels!