O.C. Welch Ford

I called this dealership for 2 days, morning & afternoon, with no answer. Left messages with no response. I have even zeroed out to the operator 3 times who forwarded me to an internal extension and still no answer.

It took two weeks to get anyone to answer the phones, and another two weeks to get an appointment with their service department to have my brakes looked at on my new Ford Bronco Sport. It took a hour to drive from my house to the dealership. When I arrived, I was looked at as though I had just dropped off from another planet! It to 30 minutes for them to decide which service department was to address the issue, then another 5 minutes for them to realize that there was a TSB on my vehicle for which they had no parts. They said they’d have to order the parts - no idea when the parts might arrive. They said my only choice was to go home until they called me back! I think it’s time to find another dealership!!!!

My experience with OC Welch was Awesome! Everyone was so helpful & kind during the purchase of my truck. I drive from GA to South Carolina to purchase my vehicles from OC Welch. Craig & his staff are amazing!

Outstanding customer service. Trade in and purchase was mostly completed over the phone. Buying process was completed within an hour of arriving to dealership. Super friendly staff. Will continue to use this dealership for future purchases.

Excellent customer service from start to finish, kudos to Jermaine Leeks and Craig Redker. Jermaine is truly knowledgeable, polite and is a great asset, he is worthy of the BEE AWARD BEYOND EXCEPTIONAL EXPECTATIONS

Sam did a wonderful job! He worked very hard on this sale. He had to jockey quite a few vehicles in very tight spaces so we could test drive the vehicles we were interested in. This is my third truck from OC. I have been satisfied every time. Thank you to all who assisted. Sam, great job!!

Jeff and Tim worked hard to repair my Mustang and work through the insurance nightmare.

My truck came in with a very strange electrical issue. It was diagnosed and repaired very quickly

I brought my car in at noon on the 9th June with a coolant leak with a cap that I could not get off. I told the Service Advisor, Tim, that I was a single working mom of 5 kids who was scheduled to go on vacation first thing in the morning using my car and I needed urgent attention. Needed to know if there was anything that could be done. He would get someone to look at it and he would let me know. At 5 pm I hadn’t heard a word. I called and Tim told me no one had looked at it but he would bring it in now and have a look. 20 minutes later Tim called me back to say he needed to keep my vehicle overnight for a pressure test. I was leaving 6 am in the morning and that I was available by phone for an update. Luckily, a friend lent me a vehicle and Tim didn’t volunteer any help there. 10th June, I never heard any word from the dealership. I tried to call at 4pm but didn’t get through to anyone. 14th June, my friend checked up on my vehicle. He called 4 times before he got hold of anyone (no one called him back). No one knew anything about the vehicle and no notes were on the vehicle. My friend was told that they would do the pressure test now. 15th June, my friend called 5 times to finally get a response that the thermostat was bad and needed to be replaced and tested. It would be ready Friday. Friday, no response. 17th June, my friend called 4 times with no response. He had to go to the service center to find out what was going on with my vehicle. The vehicle had not been touched. No repairs had been completed. He saw the manager who gave Jeff the authority to let the vehicle come home and then it would be taken care of when I call them without me having to go back to the service center. At this point the car has not been fixed and no pressure test completed. 20th June, I call Jeff, who promptly got my car picked up and he told me it would only take an hour to fix. I asked again about the cap and Jeff said it would be taken care of. I’m wondering why it will only take an hour to fix when they have had the car for over a week. Sure enough, an hour later, Tim calls me back to say the thermostat is fixed and tested. I ask about the cap and he didn’t know so would get back to me. He called again and said all fixed and it will cost me $240. Tim calls me back a few minutes later to say he got the price wrong and it was actually $404. The car was brought back about noon and I paid the bill. I checked the car at 7pm that night and the coolant had leaked onto my garage floor and the level is below minimum again. I called and left messages with Tim and Jeff. 21st June, I called Jeff at 0745 to let him know that the vehicle was not fixed. He agreed and got the car picked up again. He called me back a few minutes later to say a new technician was on the vehicle and he says it the water pump that needs fixing as it’s leaking randomly. I asked why this wasn’t discovered before and he could only say that he was not on the vehicle until now. It would also cost me another $588 (he reduced the cost from $800 as I had already paid $404 for it not to be fixed) and it would take 4 hours to fix. Jeff would call me when it is complete, approximately noon on Thursday. I am wondering why the car was not pressure tested originally as promised on the 9th and 14th, as had that been done, we would have known the water pump was damaged earlier. Also, wondering why it is still broken when they tested the vehicle after they changed the thermostat? Thursday, 22nd June Tim calls me at 1400 to let me know the car is fixed and it was going to cost $594.08. They would bring the car back. I wonder why I have to pay for another 13G of antifreeze for a leak that was not fixed when it was first returned to me. Jeff called me at 1500 to see if I was satisfied with the return. I asked him to ensure all my points were added to my account. Still missing points from second bill.

Great experience, I was very happy with the dealership and was out of the door in under an hour. Got exactly what I wanted and I am completely happy with the purchase.