O.C. Welch Ford

We purchased a F150 from the OC Welch Ford dealership. The truck began leaking water inside the truck. We called and called and could not get the service department to call us to schedule service. After 3 months of calling and calling Corporate we finally got an appointment. After months of our truck being at OC Welch, service claimed they fixed it but it was not fixed. Still leaking water into the cab. OCWelch the owner told us just have your attorney call. They were not interested in diagnosing and repairing a truck under warranty. We returned back and they said they fixed it again but the odor was dangerously strong. It seems they care nothing about the customer just selling you another vehicle. Terrible. Additional damage was caused while OCWelch had the truck. The service person said well you would have had to document that the white paint splatter which was not there before we left it at service. If you take your vehicle there make a video of it while it is in their lot for your protection. So beware! Terrible terrible dealership.

I’ll be blunt — terrible experience with OC Welch Ford, especially the service department. I bought a certified pre-owned F-150 Lightning Platinum from Apex Ford (great dealership, highly recommend) and trusted Welch for most services. Big mistake. I brought the truck in last August (19k service) and told Quick Lane about moisture in the tailgate light bar and intermittent blinker/BSM issues. I was told that was “normal” and not to worry. Over multiple visits they repeatedly failed to inspect or document the issue properly — rotation and washer fluid were all they’d admit to doing. At one visit the Quick Lane manager and tech joked they only rotate tires and fill washer fluid. Later a senior manager admitted a full inspection should have been done, but no apology or correction followed. Within days of a recent visit my blind-spot indicator and blinker failed again. I was promised they’d rotate tires, do a full service, and address the tail light. When I picked up the truck they said the tail light wasn’t covered by my extended warranty and tried to give me a quote. I refused service and asked to speak to management. The owner (Mr. Welch) confronted me, pulled up Carfax, then couldn’t explain why dealership visits weren’t entered despite my truck showing multiple visits in their records. He and staff repeatedly shifted blame to me instead of owning the service failures. Issues: Poor/incomplete record keeping (no Carfax notes despite repeated visits) Failure to investigate and address a known moisture/electrical issue Paid services not performed (tire rotation, inspection) Their response was defensive and unprofessional. Rather than fixing the problem and retaining a customer, they doubled down and blamed me. If you want honest, competent Ford service, go somewhere else — Apex Ford treated me far better. OC Welch Ford is disorganized, sloppy with records, and not customer-focused. Run.

I brought our 2017 Lincoln MKT into Service for an oil change and because I had a malfunctioning door latch. I had an appointment. Gabe Elias was wonderful. I waited a reasonable amount of time for the service. Gabe kept me informed of the progress. A week later the door latch again malfunctioned. I had an appointment to have the door looked at again. A reasonable amount of time before Gabe informed me that the latch was broken and he would have to order a new latch. Price was expensive for a smaller part but I advised Gabe that I had a Ford extended warranty on the vehicle. On his first call, Gabe was told the warranty did not apply, but I questioned him on the accuracy of the response. He made several additional calls and confirmed that the warranty did apply subject to my deductible. That cut the cost in half. Several days later the part arrived. I dropped off the car and at the end of the day it was ready. The cost to me was exactly what Gabe had quoted. I do not know if we would have received the warranty payment unless Gabe had persevered and kept researching its applicability. Took a lot of time, but was good result in the end. Gabe was excellent.

Bought a used truck. Salesperson was very responsive and helpful. Honored pricing quoted without gimmicks. Got truck serviced to sell. Didn?t hesitate at me getting a mechanic to check it out prior to finalizing sale.

I called this dealership for 2 days, morning & afternoon, with no answer. Left messages with no response. I have even zeroed out to the operator 3 times who forwarded me to an internal extension and still no answer.

It took two weeks to get anyone to answer the phones, and another two weeks to get an appointment with their service department to have my brakes looked at on my new Ford Bronco Sport. It took a hour to drive from my house to the dealership. When I arrived, I was looked at as though I had just dropped off from another planet! It to 30 minutes for them to decide which service department was to address the issue, then another 5 minutes for them to realize that there was a TSB on my vehicle for which they had no parts. They said they’d have to order the parts - no idea when the parts might arrive. They said my only choice was to go home until they called me back! I think it’s time to find another dealership!!!!

My experience with OC Welch was Awesome! Everyone was so helpful & kind during the purchase of my truck. I drive from GA to South Carolina to purchase my vehicles from OC Welch. Craig & his staff are amazing!

Outstanding customer service. Trade in and purchase was mostly completed over the phone. Buying process was completed within an hour of arriving to dealership. Super friendly staff. Will continue to use this dealership for future purchases.

Excellent customer service from start to finish, kudos to Jermaine Leeks and Craig Redker. Jermaine is truly knowledgeable, polite and is a great asset, he is worthy of the BEE AWARD BEYOND EXCEPTIONAL EXPECTATIONS

Sam did a wonderful job! He worked very hard on this sale. He had to jockey quite a few vehicles in very tight spaces so we could test drive the vehicles we were interested in. This is my third truck from OC. I have been satisfied every time. Thank you to all who assisted. Sam, great job!!