O.C. Welch Ford

My Latitude Margaritaville neighbor Paul Mitchell is always a great help with my Lincoln needs- whether it’s questions or logistics on our current Lincoln, or helping me look for the perfect next one! Paul always goes above and beyond!

Outstabding customer service, timely update, thorough and clear comminication. on time reproting and always professional.

This is now my second truck from O.C. Welch Ford and I must say it is always a pleasure. I went to only look at an F-250 but ended up buying one from Peter who was wonderful to work with.

The experience was very professional and thorough. I took my Aviator in for an oil change and a new set of tires. While the vehicle was there, 2 warranty items were found, one of which I would have never discovered until it was too late. Tonya kept me updated through the whole process and worked me in quickly for the warranty work. A great experience overall.

Was driving from south Florida and had a problem with my Lincoln Nautilus - Brandon took care of me - easy dealing with him and got the car fixed quickly!

Tonya was excellent, very helpfull,knowledgeable and willing to help. Give her a raise please

Service is great. i have a 22 Ranger, 25 F150 Lightning and a 2004 F250. highly recommend.

I have both a 2019 Ford Escape and a 2021 Ford Explorer. I had an engine light come on with my Escape and we took the car to OC Welch since we have a Ford warranty. It took almost 2 weeks to get an appointment to diagnose the problem. Once the car was in service I didn't receive any update on the status of the car for over a week. I called the service agent and they promised they would ask the tech where they stood on the problem. Tech told the agent it was a crankcase pressure sensor which they replaced after car was there for 2 weeks. We picked up the car and the engine light came on again after only a few miles of driving. We called and were told they again could not schedule service for the car for 2 weeks. I brought it back on the service date and again waited to hear any service updates. Finally I was told that the engine needed to be replaced! We finally received the car back on 9/18/26 after dropping the car off on 8/26/2026. Car was at their dealership for over a month. They finally gave me a loaner car to use but the lack of communication was the most disturbing. it was so troubling that the owner of the dealership Chip Welch gave me a call telling me to call him if any future problems. This service was just not what I would have expected and unfortunately it is the only Ford dealership convenient for my location. Also the service agent I worked with, April Edsal either left the dealership or was fired when I came to pick up my car.

They messed up the door handled to the F150 powerboost truck that I bought from them. Had it in the shop being serviced for items for them to look at and fix one of them being in the actuator for the air Dam. In the process, the handle got scratched. I guess there were some issues that took place but anyway the service manager himself called me one day told me they were going to fix that handle when bring the truck they gave me a vehicle to drive while they were fixing my handle and they did such a good job that you cannot tell that it was ever damaged. They did a good job on the actuator as well I would recommend them, because of the extra effort they put in to make it right and they did.

Experience was great. Caleb (My salesperson) met me when i arrived me not knowing he was off that day. Truck was ready as promised all detailed. Understanding that this was still a new experience for him in retail he was very considerate to me. He got his work done and then took me and introduced me Mr. Paul Tindall,Finance Manager, who was very knowledgeable and professional