O.C. Welch Ford

Appreciate the great care taken into getting recall fixed and appreciate checking out the batter light

Was easy to arrange for my recall service, tech was professional and friendly. Was taken care of in a timely manner.

Very pleased with my now third experience at O. C. Welch for service of my Lincoln Aviator. My first encounter in January was with Judith Baird who is the Service Manager for Lincoln who is very professional and where I was pleasantly greeted and taken care of… Mike Kilik took care of me for my third visit, and he too is highly professional and proactive. Mike took care of servicing my Aviator by arranging for pickup of my vehicle from my home along with a loaner (and vice versa when my vehicle was ready). Service was done on time and I was updated throughout… I really appreciated that! O.C. Welch runs an efficient & smooth operation, which I truly value. Comparatively, having had a few Lincoln vehicles through other dealerships before relocating to Bluffton, the experience at O.C. Welch for service has been far better and above expectation… the best of all so far.

I was looking for a new truck. Called the dealership and they had multiple options to choose from. Great service, friendly, made the process as simple as could be.

Mike did an excellent job of getting everything done on time, and the communication was excellent throughout the process.

My truck was diagnosed with a faulty switch when I was not able to open the lift gate. It went in for service on the 10th and returned to me 5 days later saying they weren’t able to replicate the problem. Apparently the initial diagnosis wasn’t enough. What a waste of my time. Lincoln-never again. I’ll buy a Lexus.

Had a recall issue needing attention, which I had gotten a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great service, they sent a valet to pick up our vehicle and drop off a loaner. Later in the day, a got a call saying that they ran the program and our car required replacement parts that they did not have. Why was I told a solution was available ant then no solution was actually available. If you know some vehicles receiving the upgrade will require parts, why would you not have parts available before scheduling the appointment? Now, I will have to rebook an appointment when they receive parts - inconvenient. This is the third high end Lincoln we have purchased at OC Welch in the last 5 years, and with each we have had a similar issue. Love the vehicles, but the recall process sucks. At least I did not have to drive out to the dealership. Lastly, upon return there was a sheet saying that there was a full vehicle check, but today when I checked air pressure on my tires, they were all low by 3 pounds - again, this oversight is common when I have received service and it has to be the easiest flipping thing to check and correct if necessary.

Pleasant surroundings, great waiting room experiences, and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. O. C. Welch Lincoln is a great example of that perfect combination!

Tonya listened to my whole story about my car battery and empathysized with my situation

Tonya was extremely helpful and her communication skills were the best. She was very efficient.