Wilmes Superstore Ford

Great salesman is always very kind and informative. Always good in sales and service. If I don?t understand something he says come back until I do.

New to the area and was able to get my car serviced.

Replacement was finished in timely manner with no problems.

Great experience! Would use this dealer again. They were very helpful in selecting a vehicle.

Good waiting room. Took less that an hour to get oil changes. Staff courteous and helpful. Overall good experience, as usual.

The buying was easy , the staff is great, knowledgeable and friendly

Great experience. Moses does an excellent job running the service department!!!!!!

I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't give us an appointment after we said we hadn't bought it there, and they said to just drop it off next week. When we dropped it off, they seemed annoyed we didn't have an appointment (again, after they asked if we bought it there.) They let it sit for the better part of two days, no phone call. We finally called for status and they told us it wasn't covered. I took may car to another dealer (Joe Cooper Ford in Yukon) and they fixed it under warranty with no issues. It took them less than 24 hours to diagnose, get the part, and replace the part, with text messages at each step. I had them send photos of the removed part - no sign of any debris. I asked the tech if there was any possibility it was cause by debris, and he answered there was no debris. If you didn't buy your car at Wilmes (Altus AFB is right there - if you PCS'd in and own a Ford) take it elsewhere. If you did buy it there, I still wouldn't trust them. Note - I didn't buy this car at Wilmes, but I did buy my previous one there (2017 Focus).

Wilmes Superstore is the only place I have my car serviced! Great people!

They did their usual outstanding job. Got me in, serviced the truck and got me out in about an hour.