Genesis of Carmel

Had an absolutely wonderful experience with the group here at this dealership! I would highly recommend this dealership to anyone who has the opportunity to visit this facility. I can guarantee you won't have a negative experience

Michael and his crew are always treat me like royalty at their shop. It’s the only place I will ever go to service my G70

I really love the car I was looking at, and I came to Indy Genesis Carmel hoping to have a fair and professional conversation about the price. I was ready to buy and excited about the car. Unfortunately, the manager completely ruined the experience. He pushed us hard to accept a bunch of extra products, saying they were required in the deal — things like protection plans and extended warranties we never asked for. But when we got serious about talking numbers, he suddenly started removing those add-ons, which made it clear they were never really required. It felt like we were being tricked. Worse than that, his attitude was rude and dismissive. I really wanted to make a deal, but the way he talked to us was so unprofessional that we had no trust left. I came in excited and left feeling disappointed. Great car, terrible management. I hope they improve their customer service, especially for people who are genuinely interested in buying.

Sales was seamless and professional by Tyler, but he is no longer there. Service after the sales has been nonexistent. Have been trying to schedule our service for three months. Concierge service has failed to show up every time. Manager and GM will not return calls. Finally contacted Genesis USA, and they switched our service to a dealership out of state. They were so very helpful. Napelton Genesis of Carmel is a disaster. Don’t go there.

You sold the vehicle i initially showed interest in and did so without communicating that to me . In addition to that i was told my trade in was only worth 1500 I went to rayskillman and was offered $6400 for the so called $1500 dollar trade. So know there's nothing in my opinion that a bad practice dishonest dealership such as yours can do to improve your service or status as far as I'm concerned. And by the way, you might want to train your sales reps to properly contain themselves when discussing their sales in the presence of the buyer. Just saying!

I worked with Derek and Lenny, These two individuals were amazing. Lenny was able to answer all my questions that I had about multiple vehicles on the lot. I had initially wanted the CV70 Select, but then I inquired about the GV70 Advanced. Lenny took the time to explain the differences in the car. I went with the GV70 Advanced. Derek was amazing, we came in approved by one lender and they day that went to process the loan there was a little snag. Derek was quick to get Genesis Financial on the phone and got everything worked out. We have been very happy with out new purchase. If you are in need of a new car go see Derek and Lenny... They are the BEST!!!!

Stay away from this or any Napleton dealership. Whatever you do, do not use their concierge service at all costs. They let a 19-year-old kid drive my brand new GV60, he destroyed it in an accident rear-ending 2 cars on I-465. Now Napleton wants me to take a $28, 000 loss on the car they destroyed. To see how the company is unconcerned with its customers and fairness but absorbed with its own costs, read on. In September 2023, my wife and I purchased a new 2023 Genesis GV60 Performance vehicle, mainly for my wife to drive. She loved that vehicle and took immaculate care of it. We, thereafter, received a Notice of Recall from Genesis for the vehicle to be repaired at a dealership certified by Genesis. The nearest dealership that was Genesis certified was Genesis of Carmel. My wife made an appointment for May 8 to have the work done. She spoke with the service department the afternoon before to confirm the appointment. We were aware of the Genesis Concierge’s and Genesis of Carmel’s program to pick up and drop off the vehicle but, because my wife did not want others driving her car, we drove the 30 miles to Genesis of Carmel on the morning of May 8, 2024. When we arrived, we were told that both technicians who could work on electric vehicles were out. We were asked to reschedule and we did for May 15. The service manager asked about pick up and drop off of the vehicle. My wife said no she did not want that service because she does not let others drive her car. The service manager continued to persuade her and eventually did. In doing so, he promised to take “very good care of it” and told her “They do it all the time.” The morning of the 15th after a call from a young man, who was lost, he did appear and picked up the vehicle. It was worked on at the behest of Genesis and was apparently completed. At 4:30, rush hour, the same lost, nineteen-year-old employee of the dealership, was bringing the car back to us, he slammed into the vehicle in front of him on Interstate 465. He hit the car in front so hard that it struck the car in front of it. Immediately after the accident, we were told Genesis of Carmel would make this right. They would provide us with a new car. They were terribly sorry about what happened. Within just a few days, things started to change. We were told that the claim had been sent to their insurance company and we should wait for them to contact us. Understand, Napleton is SELF-INSURED, they have a claims service that handles their claims and an insurance carrier that provides them with a policy for BMV and Department of Insurance purposes, but IT IS Napleton’s money. Information was very slow from the claim administrator. When asked about the claim the adjustor told me that he was too busy, had too many claims, had too many reports, was waiting on others, and so forth. Finally, late in the afternoon of July 3, I received a total loss offer of $29,000 less than I paid for the car. This offer would mean the car lost 40% of its value in a few months. I appealed to everyone at Genesis of Carmel and the Napleton Auto Group to make this right. I was either put off or just ignored. No one at Napleton will tell me how this is fair. They have now told me the offer with a slight increase is final. They won’t do what had been promised when the accident occurred. Don’t let this happen to you. At the least take the pragmatic approach if a Genesis goes down 40% in value in a few months, don’t buy a Genesis. If a dealership doesn’t take care of its customers don’t buy from the dealership. Certainly, do not believe what Napleton tells you or promises.

Dont believe the price they advertise. The dealership added a market adjustment of almost $8000 when i showed up to do a test drive. Very deceptive

I reached out to Genesis of Carmel as I started my search for a new car. I thought I knew that Genesis was for me but wanted to do my research. Sherry Nally was such a huge help, she was super patient with my questions. The whole process was free from the pressure one might expect from buying or leasing a vehicle and thoroughly enjoyable. You can tell everyone genuinely enjoys working there, and I can't speak highly enough to the level of their customer service! Thanks Sherry! I will be sure to let all of my friends know to come see you!