JENKINS GENESIS OF OCALA

Over the past few months, I’ve had an extremely frustrating experience with Genesis of Ocala. I originally brought my vehicle in for an AC issue and was told it needed an evaporator replacement. When I got my car back, the metal on the drive selector was bent, and the leather on my steering wheel was scuffed. I had to bring it back for them to fix it. Later, after a spark plug change, I found my engine cover cracked in half. They replaced it, but insinuated it was my fault. Despite several visits, my AC issue still wasn't fixed. Every time I brought my vehicle back, I was told to "bring it in when it happens" — not realistic for a full-time student and while working full time. On another visit for spark plugs, an alignment, and another AC check, my steering wheel and airbag cover were again damaged. Throughout all of this, I remained patient and professional, but every appointment felt like a burden to the staff. When I sent photos of the new damage, the service manager, Adam, took a week to return my call, only to deny any responsibility. When I asked to speak to the General Manager, Selena, I was promised she’d call within days — but weeks passed with no response. Repeated calls led to constant excuses ("she's sick," "she's in a meeting"), clearly avoiding me. Even when I tried speaking to her in person, she was conveniently unavailable. At this point, it’s clear they are refusing to address the ongoing damage and poor service. I love my Genesis, but this dealership has severely damaged my view of the brand. Taking your car to a dealership should mean trusting it will be returned in the same or better condition — not worse every time. Unless you don’t care what condition your vehicle is returned in, I strongly recommend avoiding Genesis of Ocala.

We drove into this dealership out of curiosity. We had never tested the genesis or even looked at it. However, we left with a new GV 80. Leo was amazing from the time we saw his smiling face as we entered the dealership to the big hug I got when we left. Leo is very personable, knowledgeable, and available. If you are looking for a new or used Genesis, look him up. You won’t be sorry.

Purchase experience was amazing. However, the delivery of the vehicle by the delivery company was very disappointing.

I made this purchase pretty much sight unseen. The customer service from Brandon has his team was second to none! I drove 140 miles because they were honest and transparent.

Brandon was phenomenal to work with! He listened to all my must haves and made them a reality. He knew I was on a tight timeline, and made the process so easy! The finance team of Dwayne and his new trainee were fully prepared and took all the guessing out of giving me the best outcome! Regan took so much time explaining all the features of my new car and making sure I was prepared to enjoy the luxury of those features! This was an amazing experience from start to finish!

Brandon Bonilla is Exceptional! Brandon is customer focused, listens to our needs & wants, not pushy, made the 1st impression of Jenkins Genesis an absolute pleasure! The Professional Relationship Brandon exhibited with us & the Jenkins ‘Team’ also showed his personal values & the ‘Jenkins Genesis’ management style of Camaraderie ! Maranda & David and other service members all created an enjoyable atmosphere, it appeared they truly support one another to make the customer experience relaxed. Thank you all, we now own our 1st Genesis !

Very unprofessional, didn’t seem like he wanted to help or even be at work for that matter.

Brandon is the best thing since sliced bread! He went above and beyond to find the best car that fit my needs and budget! I honestly don't know why he isn't running the whole dealership! #mrjenkins.

Exceptional Service – Brandon always goes above and beyond! I’ve bought cars with him for years. Brandon is the true definition of a top-tier sales representative! He went above and beyond to help me get a car that wasn’t even at his dealership. His dedication, professionalism, and commitment to customer satisfaction are unmatched. This is exactly how all dealerships should be run! If every dealership had someone like Brandon, car buying would be a stress-free experience. He deserves to be in charge—his service sets the standard for excellence. Highly recommend working with him!

I purchased my 2025 GV70 from Brandon Bonilla. He was great. He put together a very competitive offer as I was also negotiations with another dealership. He was prompt and professional in providing me the information I needed to make my decision. He said he has held many different positions in the car dealership industry and his experience showed. He was a great representative of Jenkins Genesis of Ocala and will recommend him to my friends looking for a new car.