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DELAWARE CADILLAC

(781 reviews)
2024 state dealer award
View 16 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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Reviews

(781 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELAWARE CADILLAC from DealerRater.

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Very happy with the service James provided.

Very happy with the service James provided. Prompt responses to the multiple questions I asked.

Very happy with the service James provided.

Very happy with the service James provided. Prompt responses to the multiple questions I asked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad James provided prompt and helpful service. We appreciate your support!

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Our experience with Delaware Cadillac has been fantastic!

Our experience with Delaware Cadillac has been fantastic! Scott is so very helpful and everyone was so kind and always smiling.

Our experience with Delaware Cadillac has been fantastic!

Our experience with Delaware Cadillac has been fantastic! Scott is so very helpful and everyone was so kind and always smiling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled you had a fantastic experience with Scott and our team. We appreciate your support!

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Staff was excellent.

Staff was excellent. The process was enjoyable. Scott Bernard was professional, service with a smile.

Staff was excellent.

Staff was excellent. The process was enjoyable. Scott Bernard was professional, service with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're glad you had an enjoyable experience with Scott and our team. We appreciate your support and look forward to serving you again!

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Very friendly, very helpful, very professional!

Very friendly, very helpful, very professional! My Helpful sales person was a very personable and totally not pushy At all… And great Car sales person!

Very friendly, very helpful, very professional!

Very friendly, very helpful, very professional! My Helpful sales person was a very personable and totally not pushy At all… And great Car sales person!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're glad you had a great experience and appreciate your support. Enjoy your new car!

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We got our XT5 last March from Delaware Cadillac.

We got our XT5 last March from Delaware Cadillac. We came all the way from PA. Kevin and the staff found the car my husband was looking for. We couldn't be more pleased with the whole experience from Delaware. They are such a pleasure to deal with... Thank you Kevin!

We got our XT5 last March from Delaware Cadillac.

We got our XT5 last March from Delaware Cadillac. We came all the way from PA. Kevin and the staff found the car my husband was looking for. We couldn't be more pleased with the whole experience from Delaware. They are such a pleasure to deal with... Thank you Kevin!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for making the trip! We're thrilled to hear Kevin and our team found the perfect XT5 for you. We appreciate your kind words and look forward to serving you again!

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I have dealt with Delaware Cadillac for many years, I

I have dealt with Delaware Cadillac for many years, I have never had a problem.

I have dealt with Delaware Cadillac for many years, I

I have dealt with Delaware Cadillac for many years, I have never had a problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and support! We appreciate your kind words and look forward to serving you for many more years.

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⭐⭐⭐⭐⭐ I can’t thank Michael Cassidy enough for

⭐⭐⭐⭐⭐ I can’t thank Michael Cassidy enough for facilitating the purchase of my “new-to-me” Cadillac! This car is hands down the most impressive vehicle I’ve ever owned, and I couldn’t be happier! Despite being a family member through marriage, Michael demonstrated the utmost professionalism throughout the entire process. His dedication, attention to detail, and commitment to providing an unparalleled level of service truly set him apart. Having worked with other car salesmen before, I can confidently say that Michael goes above and beyond to make the experience seamless and enjoyable. If you’re looking for someone who genuinely cares about your needs and will treat you like family (whether or not you’re actually family), Michael is the one to call. Thank you, Michael, for your expertise and for helping me drive away in my dream car. You’re the real deal!

⭐⭐⭐⭐⭐ I can’t thank Michael Cassidy enough for

⭐⭐⭐⭐⭐ I can’t thank Michael Cassidy enough for facilitating the purchase of my “new-to-me” Cadillac! This car is hands down the most impressive vehicle I’ve ever owned, and I couldn’t be happier! Despite being a family member through marriage, Michael demonstrated the utmost professionalism throughout the entire process. His dedication, attention to detail, and commitment to providing an unparalleled level of service truly set him apart. Having worked with other car salesmen before, I can confidently say that Michael goes above and beyond to make the experience seamless and enjoyable. If you’re looking for someone who genuinely cares about your needs and will treat you like family (whether or not you’re actually family), Michael is the one to call. Thank you, Michael, for your expertise and for helping me drive away in my dream car. You’re the real deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We’re thrilled to hear about your amazing experience with Michael and that you’re loving your new Cadillac. Your feedback means the world to us. Enjoy every mile in your dream car, and thank you for choosing Delaware Cadillac!

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Top notch Cadillac dealer.

Top notch Cadillac dealer. Staff is very knowledgeable and management caters to the customer to make sure you are completely satisfied! A+++

Top notch Cadillac dealer.

Top notch Cadillac dealer. Staff is very knowledgeable and management caters to the customer to make sure you are completely satisfied! A+++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We’re thrilled to hear you had such a positive experience.. Your satisfaction is our top priority, and we’re grateful for your kind words and support

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First, let me start out by saying that I live 5.

First, let me start out by saying that I live 5.5 hours from the dealership. I was searching for a new 2025 CT5 and came across Delaware Cadillac. My first contact was with Bill where within an hour, he and Harry had a trade in estimate and deal presented to me. Again, this was after-hours and during the Christmas Holiday. Next, Scott Bernard took over, completing the deal, making sure all of the I's were dotted & T's crossed. Scott was very accommodating to both me & my girlfriend, from when I arrived to pick up the car, during his complete in-car review of vehicle operations, and even after I arrived back home, making sure all was well. (*Bill reached out to me as well). After returning home, I realized I had left an item in my trade which they quickly located and sent with the new all-weather mats that "Santa Harry" graciously added to the deal. Although long distance from me, I will buy again while recommending to my friends.

First, let me start out by saying that I live 5.

First, let me start out by saying that I live 5.5 hours from the dealership. I was searching for a new 2025 CT5 and came across Delaware Cadillac. My first contact was with Bill where within an hour, he and Harry had a trade in estimate and deal presented to me. Again, this was after-hours and during the Christmas Holiday. Next, Scott Bernard took over, completing the deal, making sure all of the I's were dotted & T's crossed. Scott was very accommodating to both me & my girlfriend, from when I arrived to pick up the car, during his complete in-car review of vehicle operations, and even after I arrived back home, making sure all was well. (*Bill reached out to me as well). After returning home, I realized I had left an item in my trade which they quickly located and sent with the new all-weather mats that "Santa Harry" graciously added to the deal. Although long distance from me, I will buy again while recommending to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and for trusting us with your purchase from so far away! We're thrilled that Bill, Harry, and Scott made your experience smooth and memorable. Enjoy your new 2025 CT5, and we look forward to assisting you again in the future! Safe travels!

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Mike Cassidy made our car buying experience exceptional;

Mike Cassidy made our car buying experience exceptional; he put us at ease from the moment we arrived. He is extremely knowledgeable about Cadillacs and competing models. It was a pleasure working with Mike!

Mike Cassidy made our car buying experience exceptional;

Mike Cassidy made our car buying experience exceptional; he put us at ease from the moment we arrived. He is extremely knowledgeable about Cadillacs and competing models. It was a pleasure working with Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're thrilled Mike made your car-buying experience exceptional. Enjoy your new Cadillac!

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