Reviews
I knew I had a problem with car
I brought the car to the dealership because did not trust my garage to do the work. I knew the repair would be very high.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this feedback. Please don't hesitate to contact us with any questions you may have. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Happy with my purchase
I was very happy with my purchase and dealing with Robert Sommers and Grand Prize Chevrolet. I was glad I could buy another GM vehicle at a decent price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with your purchase and the service you received from Robert. If there is anything more that we can do please come back and see us again. Take care! Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Excellent service
Came in with an issue. Explained using "sound effects" and still the associate tried to understand what I was trying to describe. Problem was diagnosed and repaired same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! I’m glad to hear that your vehicle issue got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Always great
Laura is always accommodating. Gets my work done for me making it a great expierence. Had Al today. Explain a lot about how the gears go and about my brakes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this amazing review of our dealership. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Laura and Al did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Service
Chris was very hellpfu and proficional. THE BEST.. congrats on having workers like him. I deal with consumers every day and I was impressed by is curtesy .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review. Chris is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We look forward to serving you again in the future! Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Key Fob
I went to the service area to get a key programmed and was met by FrankCraven as I entered the parking lot. He advised me to pull right in and he provided excellent service throughout the short time I was there. When my key was ready, they had washed and vacuumed my car, as well! It was an unexpected, nice touch! Thanks to the two guys who made my car look brand new again...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, thank you so much for taking the time to write this great review! It’s delightful to know that Frank and the rest of our team took care of you and accommodated your needs. If there is anything more that we can do please come back and see us again. Take care! Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Fantastic
My wife and I have leased 6 Chevrolet Cruzes from 2011 to 2017. I bring in both vehicles for service and I must say the experience is superb. Greeted with smiles, comfortable waiting area coffee and donuts and the best you get a car wash. Love these guys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We thank you for continually choosing us, and hope to see you back here for your future automotive needs! Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Great experience
Very nice staff, informative and willing to answer questions. I will definitely come back for services my car might need. Service was just as said and I was out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was positive. We look forward to seeing you again. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Excellent
The service was excellent. Very convenient and highly recommended for all needs. Comfortable waiting room and work done in a timely manner that was fairly communicated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for using our service department and the kind words about our dealership. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don’t hesitate to ask if there is anything else we can do to help you. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net
Very Happy
Laura in the service department helped me. She was very friendly and very professional! I'm very happy she was there to help me. I always have a great experience when I go to Grand Prize GMC
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are truly grateful for this awesome review! We are thrilled that Laura was able to take care of you. She is a valuable team member and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best regards, Bill Fagnan 845-507-1714 Bfagnan@grandprizeauto.net