Jim Hudson Buick GMC

3.4
(400 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:30pm
Tuesday 8:30am–8:00pm 7:00am–6:30pm
Wednesday 8:30am–8:00pm 7:00am–6:30pm
Thursday 8:30am–8:00pm 7:00am–6:30pm
Friday 8:30am–8:00pm 7:00am–6:30pm
Saturday 8:30am–6:00pm 7:00am–3:30pm
Sunday Closed Closed
2019 state dealer award View 4 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award
2019 consumer dealer award

Reviews

3.4
(400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Classic bait and switch on a used car in inventory.

Classic bait and switch on a used car in inventory. Working with the sales agent via text late yesterday(I was out of state), asked him to do a video closeup which he did, then I noticed without saying anything the price jumped over one thousand, still the same price on CarFax, was thinking about seeing the car today. Texted him about the price increase, no response, then this morning tried again, he now says the car is sold. Ha! Stay away!

2.0

Classic bait and switch on a used car in inventory.

Classic bait and switch on a used car in inventory. Working with the sales agent via text late yesterday(I was out of state), asked him to do a video closeup which he did, then I noticed without saying anything the price jumped over one thousand, still the same price on CarFax, was thinking about seeing the car today. Texted him about the price increase, no response, then this morning tried again, he now says the car is sold. Ha! Stay away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

I'll not return.

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit.

1.0

I'll not return.

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Nick Counts 803-543-3126 ncounts@jimhudson.com

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1.0

They never call back.

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department.......

1.0

They never call back.

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department.......

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We're truly sorry for any frustration you encountered during your experience with our dealership. Your feedback means the world to us as we strive to enhance our services. Please don't hesitate to get in touch with David Wolfson at dwolfson@jimhudson.com or 803-783-0110.

Consumer response

As expected! Left Mr Wolfson a voice mail last week along with my phone number. NO CALL BACK. Find another cadillac dealer. Mike Jordan is my name.

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1.0

This is the worst car buying experience EVER.

This is the worst car buying experience EVER. 32 Days after making full payment ($131k) for a 2022 Lexus. No bill of sale or documentation whatsoever. So many lies from source of funds that was debunked. Disrespectful managers and full of lies. Lied that documentation was sent thru FedEx but changes story when I asked for tracking number. Managers don't answer calls or return voicemail. Save yourself the headache and go somewhere else. Jill is the only person in this transaction with any professionalism and candor.

1.0

This is the worst car buying experience EVER.

This is the worst car buying experience EVER. 32 Days after making full payment ($131k) for a 2022 Lexus. No bill of sale or documentation whatsoever. So many lies from source of funds that was debunked. Disrespectful managers and full of lies. Lied that documentation was sent thru FedEx but changes story when I asked for tracking number. Managers don't answer calls or return voicemail. Save yourself the headache and go somewhere else. Jill is the only person in this transaction with any professionalism and candor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kay, we acknowledge your review and are currently looking into the events you’ve detailed. - The Jim Hudson Buick GMC Cadillac Team

Dealer response

Kay, I am terribly sorry that you have had a poor purchasing experience. Is there someone that I can get to contact you? We would never want anyone to be unhappy after a purchase and I would love to assist you if I am able. Sincerely, Julie Plyler 803-691-8015 jplyler@jimhudson.com

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5.0

Honestly the best experience I've ever had!

Honestly the best experience I've ever had! From the salesmen Al to the Finance Manager Jade the customer service was unbelievable! This was the first time I had to finance a car on my own after getting in a car accident and I was dreading it. Then I decided on a whim to go into this dealership and it was truly a great experience. Al is not pushy or "sales-y" at all and he really listened to me and helped me decide what my needs were and ultimately helped me make my decision so easily. Jade I can't say enough good things about him, he's so caring and good at explaining everything, he is truly a one of a kind finance guy and I can't thank him enough for making the process a smooth one!

5.0

Honestly the best experience I've ever had!

Honestly the best experience I've ever had! From the salesmen Al to the Finance Manager Jade the customer service was unbelievable! This was the first time I had to finance a car on my own after getting in a car accident and I was dreading it. Then I decided on a whim to go into this dealership and it was truly a great experience. Al is not pushy or "sales-y" at all and he really listened to me and helped me decide what my needs were and ultimately helped me make my decision so easily. Jade I can't say enough good things about him, he's so caring and good at explaining everything, he is truly a one of a kind finance guy and I can't thank him enough for making the process a smooth one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Jim Hudson Buick GMC Cadillac Team

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5.0

My experience here was excellent!

My experience here was excellent! I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert at what he does. My car was also given the best wash it's had in months, complete with tire shine. and inside vacuuming. So impressive! I am a thoroughly pleased customer!

5.0

My experience here was excellent!

My experience here was excellent! I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert at what he does. My car was also given the best wash it's had in months, complete with tire shine. and inside vacuuming. So impressive! I am a thoroughly pleased customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are truly grateful for this awesome review! We are thrilled that Tyrone was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. - The Jim Hudson Buick GMC Cadillac Team

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1.0

Worse place ever!

Worse place ever! My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on the interstate bc the glue they use for my car wasn’t sure enough. I go in to get a replacement. They put in my order this was in May. I call in June to check on the part. They inform me I don’t know when the part will be in. July rolls around I call again to check. They tell me oh the part was in since May. I then inform them I called in June about the part. Well fast forward to me making an appointment. Took time off from work. I arrive. They can’t find the part. One guy name Travis says oh yea I saw that part my service director’s desk and thought oh she is coming in today to get the part on. I’m like I didn’t speak to you for an appointment how am I to know the part was in? I waited an hour for them to find my part for my car. Guess what? They didn’t. So they reordered my part. Then I request to speak to the manager. They tell me he was in a meeting. Gave me his card. Guess what?! I called him for 2 weeks now. No response. This place is horrible with management. If my car didn’t have a warranty there. I would never go there. Another thing. It’s August. Guess who still doesn’t have their car part. I’m looking to change this and pray there is a change. Service director name is Brian and I hope they see this!! Very poor management and services. Like said not the first time bad service!

1.0

Worse place ever!

Worse place ever! My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on the interstate bc the glue they use for my car wasn’t sure enough. I go in to get a replacement. They put in my order this was in May. I call in June to check on the part. They inform me I don’t know when the part will be in. July rolls around I call again to check. They tell me oh the part was in since May. I then inform them I called in June about the part. Well fast forward to me making an appointment. Took time off from work. I arrive. They can’t find the part. One guy name Travis says oh yea I saw that part my service director’s desk and thought oh she is coming in today to get the part on. I’m like I didn’t speak to you for an appointment how am I to know the part was in? I waited an hour for them to find my part for my car. Guess what? They didn’t. So they reordered my part. Then I request to speak to the manager. They tell me he was in a meeting. Gave me his card. Guess what?! I called him for 2 weeks now. No response. This place is horrible with management. If my car didn’t have a warranty there. I would never go there. Another thing. It’s August. Guess who still doesn’t have their car part. I’m looking to change this and pray there is a change. Service director name is Brian and I hope they see this!! Very poor management and services. Like said not the first time bad service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am so sorry that you have had a poor experience with us! I will be sure that your advisor and our new Service Manager look into this and reach out to you so we can get this handled for you!

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5.0

Service Technician Mr.

Service Technician Mr. Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positive resolution. But Mr. Goodwin worked his M A G I C and all is well!

5.0

Service Technician Mr.

Service Technician Mr. Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positive resolution. But Mr. Goodwin worked his M A G I C and all is well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

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5.0

This review is LONG overdue.

This review is LONG overdue. My husband and I have purchased a total of 3 vehicles from Jim Hudson and we couldn't have done it with out Collin Boston. Collin is Extremely patient and knowledgeable. His communication was on point. There has never been a time where we felt he was fast-talking or trying to take advantage of us. He is respectful and honest and a true example of what customer service should look like.

5.0

This review is LONG overdue.

This review is LONG overdue. My husband and I have purchased a total of 3 vehicles from Jim Hudson and we couldn't have done it with out Collin Boston. Collin is Extremely patient and knowledgeable. His communication was on point. There has never been a time where we felt he was fast-talking or trying to take advantage of us. He is respectful and honest and a true example of what customer service should look like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Jim Hudson Buick GMC Cadillac Team

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5.0

It had the nicest and not pushy salespeople.

It had the nicest and not pushy salespeople. Christian Jackson was so helpful and knowledgeable.

5.0

It had the nicest and not pushy salespeople.

It had the nicest and not pushy salespeople. Christian Jackson was so helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Jim Hudson Buick GMC Cadillac Team

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