Reviews
Write a reviewFound a truck on the website.
Found a truck on the website. Called the dealer to verify availability and location. Made an appointment and drove 35 miles. Got there and they told me the truck sold 2 months ago.
Found a truck on the website.
Found a truck on the website. Called the dealer to verify availability and location. Made an appointment and drove 35 miles. Got there and they told me the truck sold 2 months ago.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I have a 2017 VW Tiguan, I took my car to this dealer
I have a 2017 VW Tiguan, I took my car to this dealer ship for a simple USB connecter swap, and a sunroof know replacement. How is it they had my car for a week and we're not able to tell me what was wrong with my car. Evan gave me the God xxxx Run around excuses service people give you when nothing has been done. I would leave no start if it let me. I do not recommend taking your car to this VW Dealers service department. They are crooks and don't fix your problems, and then want to charge for labor they clearly did not perform.
I have a 2017 VW Tiguan, I took my car to this dealer
I have a 2017 VW Tiguan, I took my car to this dealer ship for a simple USB connecter swap, and a sunroof know replacement. How is it they had my car for a week and we're not able to tell me what was wrong with my car. Evan gave me the God xxxx Run around excuses service people give you when nothing has been done. I would leave no start if it let me. I do not recommend taking your car to this VW Dealers service department. They are crooks and don't fix your problems, and then want to charge for labor they clearly did not perform.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
To the 11/22/23 review- Car existed and I bought i
FANTASTIC experience at Casey VW! Make sure you ask for Jason Rowley if you go. He was the best salesman I have ever worked with. From start to finish, Jason made our experience extraordinary. Very laid back, no pressure, very knowledgeable. It felt like we had brought a friend with us to the lot to help us pick out a car. I will go to Jason for all of our car needs going forward, although we hope to keep the car we have for a very long time. He helped us pick out a great car at a great price. I could not find another dealership to beat the deal we ended up with. His manager, Rudy Medina (the big guns), was great to work with as well. He kept his promises and there were no surprises when it came time to sign. I signed paperwork with William Hooper. He was very thorough and very patient. He made sure I understood exactly what Casey was offering and what I was signing. Overall great experience. I definitely recommend!
To the 11/22/23 review- Car existed and I bought i
FANTASTIC experience at Casey VW! Make sure you ask for Jason Rowley if you go. He was the best salesman I have ever worked with. From start to finish, Jason made our experience extraordinary. Very laid back, no pressure, very knowledgeable. It felt like we had brought a friend with us to the lot to help us pick out a car. I will go to Jason for all of our car needs going forward, although we hope to keep the car we have for a very long time. He helped us pick out a great car at a great price. I could not find another dealership to beat the deal we ended up with. His manager, Rudy Medina (the big guns), was great to work with as well. He kept his promises and there were no surprises when it came time to sign. I signed paperwork with William Hooper. He was very thorough and very patient. He made sure I understood exactly what Casey was offering and what I was signing. Overall great experience. I definitely recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Service Team
Mike and Tish are the strongest team in any dealership, and always focus on making sure the customers understand and know what is being done. I always appreciate their help.
Outstanding Service Team
Mike and Tish are the strongest team in any dealership, and always focus on making sure the customers understand and know what is being done. I always appreciate their help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
Never had any problems with the Service Department. Mike has been my Advisor since I brought my 2012 Jetta to him and Casey Volkswagen and has continued great service with my 2021Rline.
Service Department
Never had any problems with the Service Department. Mike has been my Advisor since I brought my 2012 Jetta to him and Casey Volkswagen and has continued great service with my 2021Rline.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Promises not fulfill, just excuses
Disappointed with outcome of last visit. Can't understand why the dealership can't fix a problem and make excuses instead of solutions. I will drive to the VW dealership 20 miles away, then to bring my car back for service.
Promises not fulfill, just excuses
Disappointed with outcome of last visit. Can't understand why the dealership can't fix a problem and make excuses instead of solutions. I will drive to the VW dealership 20 miles away, then to bring my car back for service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service very friendly
The only place I go for maintenance on my car. Mike is amazing as usual. Great customer service! Always pleasant to go to the service department.
Excellent customer service very friendly
The only place I go for maintenance on my car. Mike is amazing as usual. Great customer service! Always pleasant to go to the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peace of mind
In for 50K check,a little early,but going on road trip. Everything....tire rotation, oil change,cabin filter replacement and all fluids checked and topped off. I am in the best of hands with Casey and Mike,my service advisor. Now I can enjoy my road trip!!!
Peace of mind
In for 50K check,a little early,but going on road trip. Everything....tire rotation, oil change,cabin filter replacement and all fluids checked and topped off. I am in the best of hands with Casey and Mike,my service advisor. Now I can enjoy my road trip!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service!
Tish was so helpful and friendly, told me the cost up front and made sure I was ok with that. Service was fast and extremely affordable. Will definitely be back the next time I need anything done.
Great service!
Tish was so helpful and friendly, told me the cost up front and made sure I was ok with that. Service was fast and extremely affordable. Will definitely be back the next time I need anything done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Casey VW
Most trusted VW Techs around and that is why I keep bringing my 2008 GTI back Year after year! Bought it brand new and still runs as awesome as it did when purchased in 2008! Great service department they keep me updated for scheduled maintenance, Thanks to Mike Liggins!! My car deserves what Casey VW offers,exceptional and courteous services
Casey VW
Most trusted VW Techs around and that is why I keep bringing my 2008 GTI back Year after year! Bought it brand new and still runs as awesome as it did when purchased in 2008! Great service department they keep me updated for scheduled maintenance, Thanks to Mike Liggins!! My car deserves what Casey VW offers,exceptional and courteous services
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase