Reviews
Write a reviewGod Awful
What a complete waste of 4 hours of my life that I will never get back. If your the type of person who likes their salesperson to know absolutely nothing about their product, run to their manager every 2 minutes (and be gone for 30) then for the manager to come in and basically insult you, then you'll love this dealership. I met a couple who decided to buy a car and was waiting for the finance manager for 2 hours!! Unbelievable! While waiting on my salesperson for like the 4th time, I called a competitor while walking around the lot, made a deal over the phone, drove an hour away and was in my brand new car within 2 hours including driving time. And was well respected and treated very nicely. It shocks me that these guys are still in business. I wouldn't buy a napkin from these folks.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear ECU Fan, Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at our dealership, so your report of a disturbing experience is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when visiting our store. Second, we want you to know that from time to time we hire new employees and unfortunately there is a learning curve involved. We suspect this may have been the case in your situation and we will take appropriate action to bring our new employees up to speed as quickly as possible so as not to frustrate our shoppers. Finally, the next time you visit our dealership whether it is for shopping for a vehicle or to service the one you have already purchased, please ask for me. I will personally provide you with the service you should expect at Pecheles Automotive. If there is anything more we can do, I invite you to contact me for a personal meeting. Otherwise, thank you for letting us know. Jason Fennell General Manager
Not even close
When looking for a new car we all do our research. weather in performance, reliability, crash worthiness so we have product knowledge going in. Shame Joe Pacheles employees don't do the same. Nothing sader than going to the dealer with the list in your head and the salemen tells you they can't get what you have seen advertised. Then after talking you find you know way more about the car you're intrested in that the guy who works for the dealer. Top that off with a lowball number for my trade and the salesman having to "Talk to his manager" like every two min. Made for a poor experience, high frustration and a waste of 2 and a half hours of my life. All in all, NO SALE.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
VW, AUDI
Audi Service Advisor, lots of words with no results. VW Sales, had to ask for coffee, work in progress.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase