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Scranton GMC of Vernon

(3,032 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (866) 906-3790 (866) 906-3790
Used (866) 461-5141 (866) 461-5141
Service (888) 870-1037 (888) 870-1037

Reviews

(3,032 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton GMC of Vernon from DealerRater.

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Bill Joren in sales was a pleasure to deal with.

Bill Joren in sales was a pleasure to deal with. I wasn't sure what vehicle I was interested in and he was very helpful and patient with letting me test drive anything and everything until we figured it out. Happy with my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best dealership I have dealt with for service.

Best dealership I have dealt with for service. Really like these guys and their professionalism

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Understanding and flexible regarding scheduling however

Understanding and flexible regarding scheduling however after I brought my truck home I went to put my air filter in and noticed the oil fill cap was never installed and was left bouncing around in my engine bay had I not caught that it could have caused damage to my vehicle, also checked the oil and it was only half full also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service writers are a pleasure to deal with, very

The service writers are a pleasure to deal with, very knowledgeable and excellent with communicating with you on the status of your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had quick service with scheduled appointment.

We had quick service with scheduled appointment. Communication and reminders were very thorough as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jim was excellent!

Jim was excellent! Great product knowledge. Dealership clean and staff very helpful. They made it easy to go home with my trguck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Everyone there from Juliana at the front desk to David my

Everyone there from Juliana at the front desk to David my salesmen the sales manager and the finance guy were professional, friendly and helpful! It was a pleasure buying from Scranton. The truck is amazing! I feel like it was a good value for the price. I would absolutely recommend this dealership and come back for my next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Wife's car was totaled when someone ran a stop

Wife's car was totaled when someone ran a stop sign, no injuries but we were in a hurry to get another car. Jeff was very easy to work with, and the car we got was a fair price. We were impressed with the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

While Brendan was pleasant and friendly, he was not able

While Brendan was pleasant and friendly, he was not able to answer any of my questions or explain anything about the process or the truck itself. He was consistently walking away for 5-10 minutes at a clip, to get an answer for a 30 second question. The finance department was 45 minutes late for an appointment that was set to purchase the truck. When presented with the final apr%, it was 4% higher than the previously agreed upon rate, and needed to be fought back down. In closing, the salesman need to be much better educated about the vehicles they're selling and the process behind it. The finance department needs to be more transparent and timely. Dan McCann was the only person that was informative and helpful in the final set up of vehicle before it was driven off the lot. I will not be purchasing another vehicle from Scranton's.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service tech who checked me in was very nice and

The service tech who checked me in was very nice and explained every thing in detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.