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Meet Luis Narvaez

Luis Narvaez headshot
Finance Manager
(2 reviews)

Reviews

The entire experience was very pleasant.

The entire experience was very pleasant. This has been my third vehicle I have purchased from Simpson's and would not hesitate to recommend the dealership to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I like GMC a lot that’s why this is my second truck from

I like GMC a lot that’s why this is my second truck from your dealership at GMC Buena Park. I purchased the service package to make sure that my vehicle maintenance will be attended correctly and efficiently. However, for last two services, two things happened when I picked up my truck. First, the Lug Nut Key was missing. I only get to recover it after I asked the Service Advisor, Jose Campos. Secondly, the Center Caps on all 4 wheels were all damage which happened also on the previous service. Honestly, my experience with GMC Buena Park service center was unbelievably disappointing. 1. X1 Key Fob was missing during the delivery. 2. X1 Key Fob gone missing during one of the scheduled service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.